Unlock The 3 Secrets of Unlock The 3 Secrets of Leading and Managing Leading and Managing CHANGE when times CHANGE when times

are tough…are tough…

CHANGE when times CHANGE when times are tough…are tough…

CHANGE when times CHANGE when times are are changingchanging……

CHANGE

• Add no more

• than 4 bullets

• Here so you

• Can give your credentials for talking about change

CHANGE – why?

?

No. of app downloads

CHANGE – why?

Do you have any choice?

Do you have any choice?

Change is…

Do you have any choice?

Change is… INEVITABLE

Do you have any choice?

Best learn how to…

Do you have any choice?

Best learn how to…

MANAGE CHANGE SUCCESSFULLY

Do you have any choice?

Let’s make it personal

Unlock The 3 Secrets of Unlock The 3 Secrets of Leading and Managing Leading and Managing CHANGE when times CHANGE when times

are tough…are tough…

popcorn

EXERCISE:

What 3 or 4 factors most influenced the amount of popcorn consumed?

popcorn

Sources…

RE

SU

LT

S

ACTFEEL

THINK

RE

SU

LT

S

ACTFEEL

THINK

1. Direct the rider…

• Follow the bright spots

• Script the critical moves

• Point to the destination

1. Direct the rider…

• Follow the bright spots

• Script the critical moves

• Point to the destination

Vietnam 1990…

1. Direct the rider…

• Follow the bright spots

• Script the critical moves

• Point to the destination

Script the critical moves…

1. Direct the rider…

• Follow the bright spots

• Script the critical moves

• Point to the destination

Point to the destination…

Point to the destination…

1. Direct the rider… problems!

• Navel gazer

• An analyser

• A wheel spinner

2. Motivate the elephant…• Imagine you work in a large multi-site

manufacturing business

• Your firm uses 454 different kinds of gloves across your sites

• many examples of an identical pair being bought for £5 and for £17!

• How do you get across to your directors the need to change your buying processes

2. Motivate the elephant…

“…behaviour change happens in highly successful situations mostly by speaking to people’s feelings.”

454 pairs…

2. Motivate the elephant…

ANALYSE – THINK – CHANGE

2. Motivate the elephant…

ANALYSE – THINK – CHANGE

2. Motivate the elephant…

ANALYSE – THINK – CHANGE

SEE – FEEL - CHANGE

2. Motivate the elephant…

ANALYSE – THINK – CHANGE

SEE – FEEL - CHANGE

2. Motivate the elephant…

• Find the feeling

• Shrink the change

• Grow your people

2. Motivate the elephant…

• Find the feeling

• Shrink the change

• Grow your people

Shrink the change

Shrink the change

Shrink the change

• List all debts

• Order them from smallest to largest

• Set up minimum interest payments on all but one

• Do everything possible to pay off the smallest one ASAP

Debt snowball

2. Motivate the elephant…

• Find the feeling

• Shrink the change

• Grow your people

3. Shape the path…

• Tweak the environment

• Build habits

• Rally the heard

3. Shape the path…

• Tweak the environment

• Build habits

• Rally the heard

BEWARE…

We are creatures of…

BEWARE…

We are creatures of…

HABIT

BEWARE…

We are creatures of…

ENVIRONMENT

Tweak the environment…

3. Shape the path…

• Tweak the environment

• Build habits

• Rally the heard

3. Shape the path…

“We are what we repeatedly do. Excellence, then, is not an act but a habit.”

- Aristotle

Build habits…

Build habits…

De-humanising?

Build habits…

• Wash hands

• Clean skin with antiseptic wipe

• 1500 lives saved and £100m saved

De-humanising?

3. Shape the path…

• Tweak the environment

• Build habits

• Rally the heard

Rally the herd…

Change isn’t an event it’s a

PROCESS

Build habits…

1. Direct the riderFollow the bright spots

Script the critical moves

Point to the destination

2. Motivate the elephantFind the feeling

Shrink the change

Grow your people

3. Shape the path…Tweak the environment

Build habits

Rally the heard

1. Direct the rider•Follow the bright spots

•Script the critical moves

•Point to the destination

2. Motivate the elephantFind the feeling

Shrink the change

Grow your people

3. Shape the path…Tweak the environment

Build habits

Rally the heard

1. Direct the rider•Follow the bright spots

•Script the critical moves

•Point to the destination

2. Motivate the elephant•Find the feeling

•Shrink the change

•Grow your people

3. Shape the path…Tweak the environment

Build habits

Rally the heard

1. Direct the rider•Follow the bright spots

•Script the critical moves

•Point to the destination

2. Motivate the elephant•Find the feeling

•Shrink the change

•Grow your people

3. Shape the path…•Tweak the environment

•Build habits

•Rally the heard

1. Direct the rider•Follow the bright spots

•Script the critical moves

•Point to the destination

2. Motivate the elephant•Find the feeling

•Shrink the change

•Grow your people

3. Shape the path…•Tweak the environment

•Build habits

•Rally the heard

EXERCISE

Switch…

“When change works, it tends to follow a pattern. The people who change have a clear direction, ample motivation, and a supportive environment.”

- Chip & Dan Heath

Switch…

“...when change works, it’s because the RIDER, the ELEPHANT, and the PATH are all aligned in suport of the switch.”

- Chip & Dan Heath

Unlock The 3 Secrets of Unlock The 3 Secrets of Leading and Managing Leading and Managing CHANGE when times CHANGE when times

are tough…are tough…