University Family MedicineProcess Mapping Current State IP/ED

CTC PRACTICE TRANSFORMATIONMARCH 19, 2015

GINA DEBURGO, PRACTICE MANAGER

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Process Mapping Current State: IP/ Ed

•Process Mapping – met over several months•Required entire team intelligence to weigh in•Efficiencies gained with workflow re-design•Undergoing exercise of process mapping enables team to apply concepts to other practice workflow(s)•Team involvement is key

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Process Mapping Current State: IP/ ED

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Process Mapping Current State: IP/ ED

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Process Mapping Current State: IP/ ED

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Process Mapping Current State: IP/ ED

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Process Mapping Current State: IP/ ED

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Lessons Learned•Process mapping helps to visualize workflow of entire team

•Time saved, small things add up to daily time saved

•Realized that this process is dynamic, and ongoing

•Realized IP/ED notification, follow-up and transitions of care is ongoing and a fluid process.

•Take this process…apply to analysis of other workflows, ability to do independently

•Once current state is documented; future state can then be visualized, trialed with PDSA

•Workflow redesign fosters less variation

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Improvements Made to Date

•Current state process mapping uncovered medical secretary printing down demographics and handing off to medical assistant when a patient called and was scheduled for post discharge follow-up. •Practice has implemented improvement: medical secretary now communicates electronically via message in Epichart to the medical assistant (paper process eliminated).

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Questions?

Gina DeBurgo - Practice ManagerDonna Soares - NCMDr. Karen Blackmer - Provider Champion

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