Post on 26-Feb-2018
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Career Counseling and Management
Fathul Himam
Carroll, M. 1996. Workplace Counselling: A Systematic Approach to Employee
Care. London: Sage Publications, Chapter 1 6.
Understanding WorkplaceCounseling
(1)
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Fathul Himam
Some Facts Of Quality Of Work Life:
Modern workplace deands ore eplo!ee tie
that akes eplo!ee su""ers "ropresenteeism
#eeling insecure in the $ob and are a"raid to take a
tie o""
%"raid to critici&e the boss
'ork stress is de(eloped
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not!er Facts Of Quality Of Work Life(O"Leary# 1$$%& Cart'rig!t Cooper#1$$):
More and ore odern workers su""er "roental illness each !ear
More and ore working da!s are lost each !ear asa result o" ental illness
)otional or personal probles and stress arecoon reasons o" absence "ro work
%lcohol and drug*related abuse are popular "actors
that contribute to "urther work and personalprobles
+hese probles signi"icantl! a""ect eplo!eeswork per"orance
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W!y 'orkplace counseling*)plo!ers "eel responsible "or the wel"are o" their
eplo!ees, since the! reali&e that illness and
producti(it! do not go well together
)plo!ees start to take legal action when the!su""er "ro work*related stress and illness
Changing happens o(er tie, and organi&ations
need to cope with these new situation on a
continual basis-nsol(ed work crisis will lead to higher cost, so
counseling should be de(eloped as a crisis
pre(ention strateg!
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Fathul Himam
W!y 'orkplace counseling*+agnus# 1$$,
6 / o" eplo!ers see counseling as a
caring "acilit!0/ o" eplo!ers epect counseling to
help eplo!ees deal with workplace
change
2/ o" eplo!ers percei(e counseling as
a ean to anage stress
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Fathul Himam
-!e !istory of 'orkplace counseling-!e .uman /elations!ip 0ra:
- began in the -S, intertwined with the arri(al in industr!
o" edical, ps!chiatric, and social work pro(ision
* traced the relationship between industr! and the
anageent o" resources as the basis "or establishingthe relationship between anageent and workers
* #ord Motor Copan! in 1913 initiated the "irst
counseling progra in industr!
* )ngineering #oundation o" 4ew 5ork in 190 "ound
out that 6/ o" eplo!ees were discharged because
o" social rather than occupational incopetence
* %nderson, a ps!chiatrist, published sychiatry and!ndustry in 193
+his "irst era in eplo!ee counseling ephasi&ed huan resourcesand huan relations as ke! "actors in e""ecti(e anageent
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-!e .istory Of Workplace Counseling
-!e lco!ol 'areness Stage:- 7n 1986, )lton Ma!o established a counseling ser(ice. e
critici&ed industr! "or not pa!ing enough attention to
ps!chological needs o" eplo!ees
* eplo!ee health eerged as a new interest, replacing
attendance, production, and disciplinar! probles, and it ga(e wa!s
to the new issues: alcoholis, ageing workers, eecuti(e eotionalprobles, and structuring the work en(ironents
* 4ational 7nstitute o" %lcohol %buse and %lcoholis use the ter )plo!ee
%ssistance Progra ;)%P< as a wa! to include eplo!ee probles other than
alcohol
+his second era in eplo!ee counseling ephasi&ed soe ke! ideas anaging theworkplace:
* to do ore about probles in the workplace* to understand that the workplace is both a huan*proble breeder,
and a proble*resol(er
* to huani&e the workplace
* to de(elop new work practices based on the awareness that areas
are interrelated in the workplace, i.e. health, work, relationship, etc.
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-!e !istory of 'orkplace counseling-!e nternal and 02ternal Counseling 3ro4ision:- 7n 1960s*19=0s)%P was de(eloped and o(ed
be!ond alcohol issues, and pro(ided a wide range o"
ser(ices ;e.g. legal and "inancial help, stress
anageent, telephone counseling, "ace*to*"ace
counselingecoing part o" the politics o" the organi&ation
Shi"ts the burden o" ha(ing to cope with a stress"ulen(ironent "ro the eplo!er, who is creatingthe en(ironent, to the indi(idual whoeperiencing stress
>ecoes tool o" the anageent to treat the
eplo!ees with probles7t is not integrated into organi&ations o(erallanageent but reains on the outside
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+odels of Workplace Counseling+odels of Workplace Counseling
(uite kno'n '!ere to put t!is
stranger in t!eir midst6stranger in t!eir midst6
gro'ing num?er recogni=es its 4alue6 gro'ing num?er recogni=es its 4alue6
et !o' to position t!e counseling function# '!ere andet !o' to position t!e counseling function# '!ere and
!o' to link it into ot!er organi=ation process is still!o' to link it into ot!er organi=ation process is still
unclear to manyunclear to many
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880 +O70LS OF WO/;3LC0COU8C0L89
Counseling*orientation odels
>rie"*therap! odelsProble*"ocus odels
'ork*oriented odels
Manager*based odels
)ternall!*based odels7nternall!*based odels
'el"are*based odels
Argani&ational*change odels
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Fathul Himam
>rie"*+herap! Models
Liited nubers o" therap! sessions: 6 =
therap! sessions7t is ore as a "ocused counseling
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Fathul Himam
Proble*#ocus Models
Sees the counselors role as helping indi(iduals towork with her iediate probles or issues shebrings
Consist o" "i(e*B%S7) stages:
1. 7e(elop the relationship, identi"! and clari"!probles
. ssess probles and rede"ine in skills ter
8. State working goals and plan inter(entions
3. nter(ene to de(elop sel"*helping skills
2. 0nd and consolidate sel"*helping skills
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Fathul Himam
'ork*Ariented Models
7t is centered solel! on issues blocking an
indi(idual in her work7t is directed to get the eplo!ee "it and
read! "or work
7t "ies the per"orance probles or "or
wel"are o" the organi&ation through the
indi(iduals
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Fathul Himam
Manager*>ased Models
iews anagers as Duasi*counselors "or
their sta""s+his additional role blurs the anagerial*
"oral role with counseling*intiate*
relationship*de(elopent role
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)ternall!*>ased Models
>rings the counselor "ro outside o" the
organi&ation, usuall! in the "or o")plo!ees %ssistance Progras ;)%Pased Models
Pro(ide a range o" wel"are orientedinter(entions
#orats:
* be"riending
* hoe*(isiting during sickness
* gi(ing legal and "inancial ad(ice* ad(ocate
* in"oration pro(ider
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Argani&ational*Change Models
Pro(iding a "oru where people are listened, trusted,respected and helped to ake li"e*growing decisions
Set up training that will sol(e the probles caused b!ine""ecti(e s!stes
Consulting with anagers about wa!s o" working witheplo!ees
Managing indi(idual and organi&ational change andtransitions
elping with bad news
)powering indi(iduals and groups within the organi&ation
Creating awareness o" indi(idual di""erences
Boes soe assessent o" indi(idual and group d!naicsrelated to change
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#i(e Stages Model Connecting Counseling andArgani&ation Change
Phase 1: 7nter(iew indi(iduals with the epresspurpose o" seeing the use"ulness o" change to
organi&ationPhase : 7ndi(idual counseling "or anagers
Phase 8: 7n"luencing the ps!chological tone o" theorgani&ation through sall group eetings
Phase 3: +ea buildingPhase 2: Cultural change progra "or anagers tohelp the build an en(ironent where theeplo!ees could be strengthened
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Purpose o" 'orkplace
Counseling ;8eing a eber o" the organi&ation
+he deands "ro clients to collude in
their negati(e stances
Siding with the client when there are
unreasonable deands "ro the
organi&ationTHE KEY: WHO IS THE REAL CLIENTS?
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)thical Bileas "or the
Counselor in Argani&ation
Con"identialit!7ncopatibilit! between organi&ational and
counseling ob$ecti(es
+he lo!alt! o" the counselor
Managing di""erent roles with the sae
client
onest!
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)thical Concerns o" the
Counselor in Argani&ation
7denti"!ing the etent to which the ais o" an
organi&ation coproise the ethical "oundation o"
the counseling
Beterining the rationale o" how counseling
bene"its the organi&ation at the indi(idual*
eplo!ees epense
Beterining how "ar the organi&ation eceed its
right to control eplo!ees beha(ior
7denti"!ing whether resources are su""icient and
appropriate to doing ore good than har
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+raining "or the Counselor in
Argani&ation
Hnowledge:
* counseling theories and applications* career anageent K de(elopent theories
* personalit! and de(elopent theories
* organi&ation theor! and beha(ior
* organi&ation change and de(elopent
* assessent techniDues
Skills:
* negotiation
* training de(elopent
* tea building and con"lict resolution
* e(aluating and statistics
* writing docuents, reports, etc.
Personal Be(elopent:
Super(ision o" client work in a workplace setting
)thical?pro"essional issues in eplo!ee counseling
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+he 7pact o" Argani&ations
on 'orkplace Counseling ;3