Post on 07-May-2018
UK ServicesInternational ServicesChoose from one of our five delivery speeds:
express9 - for guaranteed* delivery next working day by 9am
express10 - for guaranteed* delivery next working day by 10am
expressAM - for guaranteed* delivery next working day by 12noon
express24 - for guaranteed* delivery next working day by close of business
express48 - for guaranteed* delivery within 2 working days by close of business
All of our UK services include:
•Fulltrackingoniompost.com
•Signatureondelivery
•Freecollectionforaccountcustomers
•Dedicatedaircraftensuringsecuredespatch same working day
•Nofuelsurcharges
•Upto£200coverforlossordamageincluded in express9, 10 and AM services
•Upto£100forlossordamageincludedinexpress24andupto£50for express48
•Saturdaydeliveryisavailableforanextra£14.40†
Foritemsunder4kg,werecommendusingourSpecialDeliveryservice.
* Guarantee definition: whole or proportionate refund of consignment charges in the event of late deliveryinlinewithourtermsandconditions.
† Price includes VAT at the standard rate
TheworlddeliveredwithParcelforceWorldwidethroughyourlocalPostOffice.
Our wide range of International parcel services include:
•Freecollectionforaccountcustomers
•Alternatively,youcangotooneofourPostOffices
•DedicatedaircraftensuringsecuredespatchsameworkingdayfromtheIsland
•Nofuelsurcharges-thepriceyouseeisthepriceyoupay
•Novolumetricpricing-theweightisthebasisofourpricing,notthesize
*dependantonCountry.Pleaseaskattimeofsending
** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions
*** delivery to Europe only
ServicesTracking onlineSignature on delivery
Guaranteed delivery
Inclusive compensation
globalexpressYesYesYes**£200
globalpriorityYes*Yes* Yes***£100
globalvalueNoNoYes**£50
globaleconomyNoNoYes**£0
Weight and size Maximumweightis30kgandmaximumsizeis3mlength/girthcombined.Weightandsizelimitsmayvarybydestination.
Weight and size
Maximumweightis30kgandmaximumsizeis1.5metrelengthoramaximumcombinedlength/girthof3metres.Weightandsizelimitsmayvarybydestination.
Ourfastestinternationaltimeguaranteedservice.DeliverymadebyFedExfrom2workingdaystotheUSA,CanadaandEurope.
Theperfectbalanceofspeedandprice,withguaranteeddeliveryfrom3workingdaystoEurope.
Theeconomicalinternationalservicefornon-urgentitemswithdeliveryfrom4workingdays.
Abasicexportserviceforwhenpriceisthedeterminingfactor.NotavailabletoEuropeandestinations.Deliveryspeedsgenerallyfromaminimum28workingdays.
iompost.com
Price guideOayllys-prios
Local, UK andInternational Parcels
iompost.com
For further information please contact:Isle of Man Post OfficeCustomer Services DepartmentPostal HeadquartersDouglasISLE OF MANIM2 1AA
Tel: +44 (0)1624 664664Fax: +44 (0)1624 698464
Email: customer.services@iompost.com
All information and prices correct at time of going to press. April 2013
Terms and Conditions
International Parcels
Prices effective 2nd April 2013
upto4kg£6.95upto6kg£7.55upto8kg£8.60upto10kg£9.25upto30kg£10.80
BFPOParcelsupto30kgcanbesentviatheBFPOservice.Itemsunder2kgcancurrentlybesentfreeofcharge(pleasecheckwithourCustomerServicesTeamthatthisisstillthecasebeforeyousendyouritem).
BFPO/HM Forces
Local and UKlocal
express9
express10
expressAM
express24
express48
Weight
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
4£14.19£22.28£30.15£47.18£58.99£7.25
6£15.29£23.59£31.46£48.50£60.30£7.25
8£16.38£24.90£32.76£49.81£61.62£7.25
10£17.47£26.21£34.07£51.12£62.92£7.25
12£21.85£31.46£39.32£56.36£68.18£12.30
14£22.94£32.76£40.63£57.68£69.47£12.30
20£24.03£34.07£41.94£58.99£70.78£12.30
21£27.31£38.01£45.89£62.92£74.73£12.30
22£29.49£40.62£48.50£65.55£77.34£12.30
23£31.67£43.26£51.12£68.16£79.97£12.30
24£33.86£45.88£53.75£70.80£82.59£12.30
25£36.05£48.50£56.36£73.41£85.21£12.30
26£38.23£51.12£59.00£76.03£87.84£12.30
27£40.42£53.75£61.61£78.65£90.45£12.30
28£42.60£56.36£64.23£81.28£93.07£12.30
29£44.78£59.00£66.86£83.90£95.70£12.30
30£46.97£61.61£69.47£86.52£98.32£12.30
Prohibitions and restrictions can be found at iompost.comorinthePostcodedirectory.Forafulllistof Terms and Conditions, please visit our website iompost.com.IsleofManPostOfficeCustomerServiceswillbepleased to assist you with any queries or additional information you may have regarding any of our products andservices.CompensationShouldyouneedtomakeacompensationclaimforanitemforloss,damageor delay of an item sent by Isle of Man Post Office, please complete all of the claimform.Aformcanbedownloadedfromourwebsite,callingourCustomerServicesteamon(01624)664664orcallingintoyourlocalPostOfficeCounter.Onceyouhavecompletedyourform,youcansenditto:
Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL
This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offeringhigherlevelsofcompensation.Writtenevidenceofmarketvalueorcostofthelostordamagedcontentswillalsoberequired.
Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validityofaclaim.AllUKclaimsmustbereceivedwithin30daysofdespatch.Internationalclaimsmustbemadewithinthefollowingtimescales:15daysofdespatch for globalexpress, 30 days of despatch for globalpriority, and 120 daysofdespatchforglobalvalueandBFPO.Appealsagainstdecisionsonclaimsettlements must be made within 30 days of receipt of claim settlement letter, inwriting,totheaddressshownontheclaimsettlementletter.
Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle ofManPostOffice.Compensationmaybepayablesubjecttothecustomerprovidingsatisfactorywrittenorprintedevidence.
ExclusionsIsle of Man Post Office will not provide compensation for loss or delay if:•theclaimisnotmadebythesenderoftheitem,•thecorrectpostagewasnotpaid,•theitemwasnotcorrectlyorclearlyaddressed,•thelossordelaywasduetoanomissionbythesenderorrecipient,•deliverywasattemptedbutno-onewasavailabletoreceiveit,•thedelaywasduetoalternativedeliveryarrangementswhichhadbeen put in place, including PO Boxes, or Post Restante,•theitemwasheldupinCustomsforformalentryclearance,•theitemwassentbyanothercarrierorPostalOperator,•theitemwasforwardedfromthestateddeliveryaddressbyathirdparty or redirection service,•theitemcontainedprohibitedorundeclaredrestricteditems,•accessingtheaddresswasextremelydifficultoritputthehealthandsafety of staff at risk,•causedbyafailureormalfunctionofacomputersystemasaresultof computer viruses of any kind,•causedbyindustrialactionbyemployeesofapartnercompany,•theitemwasaddressedtoaPOBoxinacountrywhichisnotacceptable,
In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for lossbutnotdamage/deteriorationmaybeavailableforthosemarked**)•Antiques(objectsover100yearsold).•Articlesmadewhollyofgold,silverorotherpreciousmetals.•Ceramicssuchasornamentsanddecorativechina,resinandporcelain**.•Diamondsandotherpreciousstones.•Glassware**.•Jewellery(exceptimitation).• Money-currentbanknote,currencynoteorcoins,uncrossedpostalorders
which do not state to whom they are to be paid, cheques or dividend warrantswhichareuncrossedandmadepayabletothebearer.Bearersecurities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services,nationalinsurancestampsorbankersdrafts.
• Negotiabledocuments.• Perishablegoods**• Stamps.• Watches.
Damaged GoodsThe level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensationavailablefromIsleofManPostOffice.
Force MajeureIsle of Man Post Office shall not be liable for any breach of its obligations or forcompensationorrefundforlossordelayresultingfromanEventofForceMajeure.Suchevents,whichareoutsideIsleofManPostOffice’scontrolinclude, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war,actofGodorindustrialdispute.Isle of Man Post Office will endeavour to make its customers aware of an Event ofForceMajeure,givingdetailsofthecircumstancesandasmuchnoticeaspossibletogetherwithareasonableestimateofwhenitislikelytocease.IfanEventofForceMajeurecontinuesformorethan30days,thenIsleofManPost Office shall be entitled to terminate any agreements and shall not have any liabilityinrespectoftheterminationcausedbytheEvent.
Consequential lossIsle of Man Post Office does not offer compensation for consequential loss on anyofitsservices.IsleofManPostOfficeisnotliableforanylossofprofits,business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or deliverybyeitheranemployeeofIsleofManPostOfficeoroneofitspartners.
UK Services International ServicesChoose from one of our five delivery speeds:
express9 - for guaranteed* delivery next working day by 9am
express10 - for guaranteed* delivery next working day by 10am
expressAM - for guaranteed* delivery next working day by 12noon
express24 - for guaranteed* delivery next working day by close of business
express48 - for guaranteed* delivery within 2 working days by close of business
All of our UK services include:
• Fulltrackingoniompost.com
• Signatureondelivery
• Freecollectionforaccountcustomers
• Dedicatedaircraftensuringsecuredespatch same working day
• Nofuelsurcharges
• Upto£200coverforlossordamageincluded in express9, 10 and AM services
• Upto£100forlossordamageincludedinexpress24andupto£50for express48
• Saturdaydeliveryisavailableforanextra£14.40†
Foritemsunder4kg,werecommendusingourSpecialDeliveryservice.
* Guarantee definition: whole or proportionate refund of consignment charges in the event of late deliveryinlinewithourtermsandconditions.
† Price includes VAT at the standard rate
TheworlddeliveredwithParcelforceWorldwidethroughyourlocalPostOffice.
Our wide range of International parcel services include:
• Freecollectionforaccountcustomers
• Alternatively,youcangotooneofourPostOffices
• DedicatedaircraftensuringsecuredespatchsameworkingdayfromtheIsland
• Nofuelsurcharges-thepriceyouseeisthepriceyoupay
• Novolumetricpricing-theweightisthebasisofourpricing,notthesize
*dependantonCountry.Pleaseaskattimeofsending
** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions
*** delivery to Europe only
Services Tracking online Signature on delivery
Guaranteed delivery
Inclusive compensation
globalexpress Yes Yes Yes** £200
globalpriority Yes* Yes* Yes*** £100
globalvalue No No Yes** £50
globaleconomy No No Yes** £0
Weight and size Maximumweightis30kgandmaximumsizeis3mlength/girthcombined.Weightandsizelimitsmayvarybydestination.
Weight and size
Maximumweightis30kgandmaximumsizeis1.5metrelengthoramaximumcombinedlength/girthof3metres.Weightandsizelimitsmayvarybydestination.
Ourfastestinternationaltimeguaranteedservice.DeliverymadebyFedExfrom2workingdaystotheUSA,CanadaandEurope.
Theperfectbalanceofspeedandprice,withguaranteeddeliveryfrom3workingdaystoEurope.
Theeconomicalinternationalservicefornon-urgentitemswithdeliveryfrom4workingdays.
Abasicexportserviceforwhenpriceisthedeterminingfactor.NotavailabletoEuropeandestinations.Deliveryspeedsgenerallyfromaminimum28workingdays.
iompost.com
Price guideOayllys-prios
Local, UK andInternational Parcels
iompost.com
For further information please contact:Isle of Man Post OfficeCustomer Services DepartmentPostal HeadquartersDouglasISLE OF MANIM2 1AA
Tel: +44 (0)1624 664664Fax: +44 (0)1624 698464
Email: customer.services@iompost.com
All information and prices correct at time of going to press.April 2013
Terms and Conditions
International Parcels
Prices effective 2nd April 2013
upto4kg£6.95 upto6kg£7.55 upto8kg£8.60 upto10kg£9.25 upto30kg£10.80
BFPOParcelsupto30kgcanbesentviatheBFPOservice.Itemsunder2kgcancurrentlybesentfreeofcharge(pleasecheckwithourCustomerServicesTeamthatthisisstillthecasebeforeyousendyouritem).
BFPO/HM Forces
Local and UKlocal
express9
express10
expressAM
express24
express48
Wei
ght
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
4 £14.19 £22.28 £30.15 £47.18 £58.99 £7.25
6 £15.29 £23.59 £31.46 £48.50 £60.30 £7.25
8 £16.38 £24.90 £32.76 £49.81 £61.62 £7.25
10 £17.47 £26.21 £34.07 £51.12 £62.92 £7.25
12 £21.85 £31.46 £39.32 £56.36 £68.18 £12.30
14 £22.94 £32.76 £40.63 £57.68 £69.47 £12.30
20 £24.03 £34.07 £41.94 £58.99 £70.78 £12.30
21 £27.31 £38.01 £45.89 £62.92 £74.73 £12.30
22 £29.49 £40.62 £48.50 £65.55 £77.34 £12.30
23 £31.67 £43.26 £51.12 £68.16 £79.97 £12.30
24 £33.86 £45.88 £53.75 £70.80 £82.59 £12.30
25 £36.05 £48.50 £56.36 £73.41 £85.21 £12.30
26 £38.23 £51.12 £59.00 £76.03 £87.84 £12.30
27 £40.42 £53.75 £61.61 £78.65 £90.45 £12.30
28 £42.60 £56.36 £64.23 £81.28 £93.07 £12.30
29 £44.78 £59.00 £66.86 £83.90 £95.70 £12.30
30 £46.97 £61.61 £69.47 £86.52 £98.32 £12.30
Prohibitions and restrictions can be found at iompost.comorinthePostcodedirectory.Forafulllistof Terms and Conditions, please visit our website iompost.com.IsleofManPostOfficeCustomerServiceswillbepleased to assist you with any queries or additional information you may have regarding any of our products andservices.CompensationShouldyouneedtomakeacompensationclaimforanitemforloss,damageor delay of an item sent by Isle of Man Post Office, please complete all of the claimform.Aformcanbedownloadedfromourwebsite,callingourCustomerServicesteamon(01624)664664orcallingintoyourlocalPostOfficeCounter.Onceyouhavecompletedyourform,youcansenditto:
Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL
This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offeringhigherlevelsofcompensation.Writtenevidenceofmarketvalueorcostofthelostordamagedcontentswillalsoberequired.
Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validityofaclaim.AllUKclaimsmustbereceivedwithin30daysofdespatch.Internationalclaimsmustbemadewithinthefollowingtimescales:15daysofdespatch for globalexpress, 30 days of despatch for globalpriority, and 120 daysofdespatchforglobalvalueandBFPO.Appealsagainstdecisionsonclaimsettlements must be made within 30 days of receipt of claim settlement letter, inwriting,totheaddressshownontheclaimsettlementletter.
Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle ofManPostOffice.Compensationmaybepayablesubjecttothecustomerprovidingsatisfactorywrittenorprintedevidence.
ExclusionsIsle of Man Post Office will not provide compensation for loss or delay if:•theclaimisnotmadebythesenderoftheitem,•thecorrectpostagewasnotpaid,•theitemwasnotcorrectlyorclearlyaddressed,•thelossordelaywasduetoanomissionbythesenderorrecipient,•deliverywasattemptedbutno-onewasavailabletoreceiveit,•thedelaywasduetoalternativedeliveryarrangementswhichhadbeen put in place, including PO Boxes, or Post Restante,•theitemwasheldupinCustomsforformalentryclearance,•theitemwassentbyanothercarrierorPostalOperator,•theitemwasforwardedfromthestateddeliveryaddressbyathirdparty or redirection service,•theitemcontainedprohibitedorundeclaredrestricteditems,•accessingtheaddresswasextremelydifficultoritputthehealthandsafety of staff at risk,•causedbyafailureormalfunctionofacomputersystemasaresultof computer viruses of any kind,•causedbyindustrialactionbyemployeesofapartnercompany,•theitemwasaddressedtoaPOBoxinacountrywhichisnotacceptable,
In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for lossbutnotdamage/deteriorationmaybeavailableforthosemarked**)•Antiques(objectsover100yearsold).•Articlesmadewhollyofgold,silverorotherpreciousmetals.•Ceramicssuchasornamentsanddecorativechina,resinandporcelain**.•Diamondsandotherpreciousstones.•Glassware**.•Jewellery(exceptimitation).•Money-currentbanknote,currencynoteorcoins,uncrossedpostalorders
which do not state to whom they are to be paid, cheques or dividend warrantswhichareuncrossedandmadepayabletothebearer.Bearersecurities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services,nationalinsurancestampsorbankersdrafts.
•Negotiabledocuments.•Perishablegoods**•Stamps.•Watches.
Damaged GoodsThe level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensationavailablefromIsleofManPostOffice.
Force MajeureIsle of Man Post Office shall not be liable for any breach of its obligations or forcompensationorrefundforlossordelayresultingfromanEventofForceMajeure.Suchevents,whichareoutsideIsleofManPostOffice’scontrolinclude, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war,actofGodorindustrialdispute.Isle of Man Post Office will endeavour to make its customers aware of an Event ofForceMajeure,givingdetailsofthecircumstancesandasmuchnoticeaspossibletogetherwithareasonableestimateofwhenitislikelytocease.IfanEventofForceMajeurecontinuesformorethan30days,thenIsleofManPost Office shall be entitled to terminate any agreements and shall not have any liabilityinrespectoftheterminationcausedbytheEvent.
Consequential lossIsle of Man Post Office does not offer compensation for consequential loss on anyofitsservices.IsleofManPostOfficeisnotliableforanylossofprofits,business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or deliverybyeitheranemployeeofIsleofManPostOfficeoroneofitspartners.
UK Services International ServicesChoose from one of our five delivery speeds:
express9 - for guaranteed* delivery next working day by 9am
express10 - for guaranteed* delivery next working day by 10am
expressAM - for guaranteed* delivery next working day by 12noon
express24 - for guaranteed* delivery next working day by close of business
express48 - for guaranteed* delivery within 2 working days by close of business
All of our UK services include:
• Fulltrackingoniompost.com
• Signatureondelivery
• Freecollectionforaccountcustomers
• Dedicatedaircraftensuringsecuredespatch same working day
• Nofuelsurcharges
• Upto£200coverforlossordamageincluded in express9, 10 and AM services
• Upto£100forlossordamageincludedinexpress24andupto£50for express48
• Saturdaydeliveryisavailableforanextra£14.40†
Foritemsunder4kg,werecommendusingourSpecialDeliveryservice.
* Guarantee definition: whole or proportionate refund of consignment charges in the event of late deliveryinlinewithourtermsandconditions.
† Price includes VAT at the standard rate
TheworlddeliveredwithParcelforceWorldwidethroughyourlocalPostOffice.
Our wide range of International parcel services include:
• Freecollectionforaccountcustomers
• Alternatively,youcangotooneofourPostOffices
• DedicatedaircraftensuringsecuredespatchsameworkingdayfromtheIsland
• Nofuelsurcharges-thepriceyouseeisthepriceyoupay
• Novolumetricpricing-theweightisthebasisofourpricing,notthesize
*dependantonCountry.Pleaseaskattimeofsending
** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions
*** delivery to Europe only
Services Tracking online Signature on delivery
Guaranteed delivery
Inclusive compensation
globalexpress Yes Yes Yes** £200
globalpriority Yes* Yes* Yes*** £100
globalvalue No No Yes** £50
globaleconomy No No Yes** £0
Weight and size Maximumweightis30kgandmaximumsizeis3mlength/girthcombined.Weightandsizelimitsmayvarybydestination.
Weight and size
Maximumweightis30kgandmaximumsizeis1.5metrelengthoramaximumcombinedlength/girthof3metres.Weightandsizelimitsmayvarybydestination.
Ourfastestinternationaltimeguaranteedservice.DeliverymadebyFedExfrom2workingdaystotheUSA,CanadaandEurope.
Theperfectbalanceofspeedandprice,withguaranteeddeliveryfrom3workingdaystoEurope.
Theeconomicalinternationalservicefornon-urgentitemswithdeliveryfrom4workingdays.
Abasicexportserviceforwhenpriceisthedeterminingfactor.NotavailabletoEuropeandestinations.Deliveryspeedsgenerallyfromaminimum28workingdays.
iompost.com
Price guideOayllys-prios
Local, UK andInternational Parcels
iompost.com
For further information please contact:Isle of Man Post OfficeCustomer Services DepartmentPostal HeadquartersDouglasISLE OF MANIM2 1AA
Tel: +44 (0)1624 664664Fax: +44 (0)1624 698464
Email: customer.services@iompost.com
All information and prices correct at time of going to press.April 2013
Terms and Conditions
International Parcels
Prices effective 2nd April 2013
upto4kg£6.95 upto6kg£7.55 upto8kg£8.60 upto10kg£9.25 upto30kg£10.80
BFPOParcelsupto30kgcanbesentviatheBFPOservice.Itemsunder2kgcancurrentlybesentfreeofcharge(pleasecheckwithourCustomerServicesTeamthatthisisstillthecasebeforeyousendyouritem).
BFPO/HM Forces
Local and UKlocal
express9
express10
expressAM
express24
express48
Wei
ght
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
4 £14.19 £22.28 £30.15 £47.18 £58.99 £7.25
6 £15.29 £23.59 £31.46 £48.50 £60.30 £7.25
8 £16.38 £24.90 £32.76 £49.81 £61.62 £7.25
10 £17.47 £26.21 £34.07 £51.12 £62.92 £7.25
12 £21.85 £31.46 £39.32 £56.36 £68.18 £12.30
14 £22.94 £32.76 £40.63 £57.68 £69.47 £12.30
20 £24.03 £34.07 £41.94 £58.99 £70.78 £12.30
21 £27.31 £38.01 £45.89 £62.92 £74.73 £12.30
22 £29.49 £40.62 £48.50 £65.55 £77.34 £12.30
23 £31.67 £43.26 £51.12 £68.16 £79.97 £12.30
24 £33.86 £45.88 £53.75 £70.80 £82.59 £12.30
25 £36.05 £48.50 £56.36 £73.41 £85.21 £12.30
26 £38.23 £51.12 £59.00 £76.03 £87.84 £12.30
27 £40.42 £53.75 £61.61 £78.65 £90.45 £12.30
28 £42.60 £56.36 £64.23 £81.28 £93.07 £12.30
29 £44.78 £59.00 £66.86 £83.90 £95.70 £12.30
30 £46.97 £61.61 £69.47 £86.52 £98.32 £12.30
Prohibitions and restrictions can be found at iompost.comorinthePostcodedirectory.Forafulllistof Terms and Conditions, please visit our website iompost.com.IsleofManPostOfficeCustomerServiceswillbepleased to assist you with any queries or additional information you may have regarding any of our products andservices.CompensationShouldyouneedtomakeacompensationclaimforanitemforloss,damageor delay of an item sent by Isle of Man Post Office, please complete all of the claimform.Aformcanbedownloadedfromourwebsite,callingourCustomerServicesteamon(01624)664664orcallingintoyourlocalPostOfficeCounter.Onceyouhavecompletedyourform,youcansenditto:
Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL
This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offeringhigherlevelsofcompensation.Writtenevidenceofmarketvalueorcostofthelostordamagedcontentswillalsoberequired.
Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validityofaclaim.AllUKclaimsmustbereceivedwithin30daysofdespatch.Internationalclaimsmustbemadewithinthefollowingtimescales:15daysofdespatch for globalexpress, 30 days of despatch for globalpriority, and 120 daysofdespatchforglobalvalueandBFPO.Appealsagainstdecisionsonclaimsettlements must be made within 30 days of receipt of claim settlement letter, inwriting,totheaddressshownontheclaimsettlementletter.
Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle ofManPostOffice.Compensationmaybepayablesubjecttothecustomerprovidingsatisfactorywrittenorprintedevidence.
ExclusionsIsle of Man Post Office will not provide compensation for loss or delay if:•theclaimisnotmadebythesenderoftheitem,•thecorrectpostagewasnotpaid,•theitemwasnotcorrectlyorclearlyaddressed,•thelossordelaywasduetoanomissionbythesenderorrecipient,•deliverywasattemptedbutno-onewasavailabletoreceiveit,•thedelaywasduetoalternativedeliveryarrangementswhichhadbeen put in place, including PO Boxes, or Post Restante,•theitemwasheldupinCustomsforformalentryclearance,•theitemwassentbyanothercarrierorPostalOperator,•theitemwasforwardedfromthestateddeliveryaddressbyathirdparty or redirection service,•theitemcontainedprohibitedorundeclaredrestricteditems,•accessingtheaddresswasextremelydifficultoritputthehealthandsafety of staff at risk,•causedbyafailureormalfunctionofacomputersystemasaresultof computer viruses of any kind,•causedbyindustrialactionbyemployeesofapartnercompany,•theitemwasaddressedtoaPOBoxinacountrywhichisnotacceptable,
In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for lossbutnotdamage/deteriorationmaybeavailableforthosemarked**)•Antiques(objectsover100yearsold).•Articlesmadewhollyofgold,silverorotherpreciousmetals.•Ceramicssuchasornamentsanddecorativechina,resinandporcelain**.•Diamondsandotherpreciousstones.•Glassware**.•Jewellery(exceptimitation).•Money-currentbanknote,currencynoteorcoins,uncrossedpostalorders
which do not state to whom they are to be paid, cheques or dividend warrantswhichareuncrossedandmadepayabletothebearer.Bearersecurities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services,nationalinsurancestampsorbankersdrafts.
•Negotiabledocuments.•Perishablegoods**•Stamps.•Watches.
Damaged GoodsThe level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensationavailablefromIsleofManPostOffice.
Force MajeureIsle of Man Post Office shall not be liable for any breach of its obligations or forcompensationorrefundforlossordelayresultingfromanEventofForceMajeure.Suchevents,whichareoutsideIsleofManPostOffice’scontrolinclude, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war,actofGodorindustrialdispute.Isle of Man Post Office will endeavour to make its customers aware of an Event ofForceMajeure,givingdetailsofthecircumstancesandasmuchnoticeaspossibletogetherwithareasonableestimateofwhenitislikelytocease.IfanEventofForceMajeurecontinuesformorethan30days,thenIsleofManPost Office shall be entitled to terminate any agreements and shall not have any liabilityinrespectoftheterminationcausedbytheEvent.
Consequential lossIsle of Man Post Office does not offer compensation for consequential loss on anyofitsservices.IsleofManPostOfficeisnotliableforanylossofprofits,business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or deliverybyeitheranemployeeofIsleofManPostOfficeoroneofitspartners.
Zone 4Channel Islands
globalexpress
globalpriority
globalvalue
Wei
ght
(kg)
0.5 £9.83 £35.72 £49.59
1 £10.92 £36.60 £51.78
1.5 £12.01 £37.46 £53.96
2 £13.10 £38.34 £56.15
2.5 £14.19 £39.21 £58.34
3 £14.74 £39.76 £60.31
3.5 £15.29 £40.30 £62.26
4 £15.83 £40.85 £64.23
4.5 £16.38 £41.40 £66.20
5 £16.92 £41.94 £68.17
5.5 £17.25 £42.17 £70.58
6 £17.58 £42.38 £72.98
6.5 £17.91 £42.60 £75.38
7 £18.23 £42.82 £77.79
7.5 £18.56 £43.03 £80.19
8 £18.89 £43.26 £82.60
8.5 £19.22 £43.48 £85.00
9 £19.55 £43.69 £87.40
9.5 £19.88 £43.91 £89.81
10 £20.20 £44.14 £92.21
10.5 £20.53 £44.35 £94.06
11 £20.86 £44.57 £95.92
11.5 £21.19 £44.78 £97.78
12 £21.52 £45.00 £99.63
12.5 £21.85 £45.23 £101.50
13 £22.17 £45.44 £103.35
13.5 £22.50 £45.66 £105.20
14 £22.82 £45.88 £107.07
14.5 £23.15 £46.10 £108.92
15 £23.48 £46.32 £110.78
Zone 5Ireland (Republic of)
globalexpress
globalpriority
globalvalue
Wei
ght
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
0.5 £11.13 £44.18 £52.96
1 £13.65 £45.48 £55.58
1.5 £16.16 £46.79 £58.21
2 £18.67 £48.10 £60.82
2.5 £21.19 £49.42 £63.45
3 £22.94 £51.26 £66.33
3.5 £24.68 £53.09 £69.22
4 £26.43 £54.93 £72.10
4.5 £28.18 £56.75 £74.98
5 £29.93 £58.60 £77.87
5.5 £31.02 £59.90 £79.57
6 £32.12 £61.18 £81.29
6.5 £33.21 £62.53 £82.99
7 £34.30 £63.84 £84.72
7.5 £35.39 £65.15 £86.40
8 £36.48 £66.46 £88.11
8.5 £37.57 £67.77 £89.80
9 £38.67 £69.08 £91.51
9.5 £39.76 £70.39 £93.20
10 £40.85 £71.71 £94.91
10.5 £41.51 £72.88 £97.28
11 £42.17 £74.07 £99.63
11.5 £42.82 £75.25 £101.99
12 £43.48 £76.43 £104.36
12.5 £44.14 £77.61 £106.72
13 £44.80 £78.78 £109.08
13.5 £45.44 £79.97 £111.44
14 £46.10 £81.14 £113.79
14.5 £46.75 £82.33 £116.16
15 £47.41 £83.51 £118.52
Zone 6Belgium, Netherlands, Luxembourg
globalexpress
globalpriority
globalvalue
Wei
ght
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
0.5 £22.94 £40.11 £48.64
1 £25.12 £42.08 £52.57
1.5 £27.31 £44.04 £56.50
2 £29.49 £46.01 £60.43
2.5 £31.67 £47.98 £64.35
3 £33.31 £50.07 £66.72
3.5 £34.95 £52.17 £69.08
4 £36.60 £54.27 £71.44
4.5 £38.23 £56.36 £73.80
5 £39.87 £58.46 £76.17
5.5 £40.53 £59.77 £78.13
6 £41.18 £61.09 £80.09
6.5 £41.84 £62.40 £82.07
7 £42.49 £63.71 £84.04
7.5 £43.15 £65.02 £86.01
8 £43.81 £66.33 £87.96
8.5 £44.45 £67.64 £89.93
9 £45.11 £68.95 £91.90
9.5 £45.77 £70.27 £93.86
10 £46.42 £71.57 £95.83
10.5 £46.97 £72.76 £97.93
11 £47.51 £73.93 £100.03
11.5 £48.06 £75.12 £102.13
12 £48.61 £76.29 £104.22
12.5 £49.16 £77.48 £106.32
13 £49.71 £78.65 £108.42
13.5 £50.25 £79.84 £110.51
14 £50.80 £81.02 £112.61
14.5 £51.35 £82.19 £114.71
15 £51.89 £83.38 £116.81
Zone 7France, Germany, Denmark
globalexpress
globalpriority
globalvalue
Wei
ght
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
0.5 £24.03 £42.73 £49.94
1 £26.21 £45.48 £53.61
1.5 £28.40 £48.23 £57.29
2 £30.58 £51.00 £60.96
2.5 £32.76 £53.75 £64.62
3 £34.40 £55.97 £67.64
3.5 £36.05 £58.21 £70.66
4 £37.69 £60.43 £73.68
4.5 £39.33 £62.65 £76.69
5 £40.96 £64.89 £79.70
5.5 £41.84 £66.47 £82.46
6 £42.71 £68.03 £85.21
6.5 £43.59 £69.61 £87.96
7 £44.45 £71.18 £90.72
7.5 £45.33 £72.76 £93.47
8 £46.21 £74.32 £96.22
8.5 £47.08 £75.90 £98.98
9 £47.96 £77.48 £101.73
9.5 £48.83 £79.05 £104.48
10 £49.71 £80.62 £107.24
10.5 £50.09 £81.94 £109.47
11 £50.47 £83.24 £111.69
11.5 £50.85 £84.55 £113.93
12 £51.23 £85.87 £116.15
12.5 £51.61 £87.18 £118.39
13 £51.99 £88.49 £120.61
13.5 £52.38 £89.81 £122.84
14 £52.77 £91.11 £125.07
14.5 £53.15 £92.42 £127.30
15 £53.53 £93.73 £129.53
Zone 8Italy, Spain, Portugal, Greece
globalexpress
globalpriority
globalvalue
Wei
ght
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
0.5 £26.21 £56.16 £64.81
1 £28.40 £59.30 £69.22
1.5 £30.58 £62.45 £73.61
2 £32.76 £65.59 £78.02
2.5 £34.95 £68.74 £82.43
3 £36.15 £71.88 £86.37
3.5 £37.36 £75.04 £90.30
4 £38.56 £78.18 £94.23
4.5 £39.76 £81.33 £98.16
5 £40.96 £84.47 £102.09
5.5 £42.17 £86.67 £107.02
6 £43.36 £88.88 £110.28
6.5 £44.57 £91.08 £114.37
7 £45.77 £93.29 £118.46
7.5 £46.97 £95.49 £122.55
8 £48.17 £97.70 £126.64
8.5 £49.38 £99.89 £130.73
9 £50.57 £102.09 £134.83
9.5 £51.78 £104.30 £138.92
10 £52.98 £106.50 £143.01
10.5 £53.42 £108.55 £146.62
11 £53.86 £110.59 £150.25
11.5 £54.29 £112.64 £153.86
12 £54.73 £114.68 £157.48
12.5 £55.17 £116.73 £161.10
13 £55.60 £118.77 £164.72
13.5 £56.04 £120.82 £168.33
14 £56.47 £122.87 £171.96
14.5 £56.92 £124.91 £175.57
15 £57.35 £126.96 £179.19
Zone 9Rest of Europe (EU Countries)
globalexpress
globalpriority
globalvalue
Wei
ght
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
0.5 £27.31 £52.95 £58.21
1 £30.58 £56.24 £63.18
1.5 £33.86 £59.51 £68.17
2 £37.14 £62.79 £73.15
2.5 £40.42 £66.06 £78.14
3 £42.17 £68.82 £82.85
3.5 £43.91 £71.57 £87.57
4 £45.66 £74.32 £92.29
4.5 £47.41 £77.09 £97.02
5 £49.16 £79.84 £101.73
5.5 £50.80 £81.41 £105.93
6 £52.44 £82.99 £110.13
6.5 £54.08 £84.55 £114.32
7 £55.71 £86.13 £118.51
7.5 £57.35 £87.70 £122.71
8 £58.99 £89.28 £126.91
8.5 £60.63 £90.85 £131.10
9 £62.26 £92.42 £135.30
9.5 £63.91 £94.00 £139.49
10 £65.55 £95.57 £143.69
10.5 £66.74 £96.88 £147.23
11 £67.95 £98.19 £150.77
11.5 £69.15 £99.50 £154.30
12 £70.35 £100.82 £157.85
12.5 £71.55 £102.12 £161.39
13 £72.76 £103.43 £164.93
13.5 £73.96 £104.75 £168.47
14 £75.16 £106.06 £172.01
14.5 £76.36 £107.37 £175.55
15 £77.57 £108.69 £179.09
Zone 9ARest of Europe (Non EU Countries)
globalexpress
globalpriority
globalvalue
Wei
ght
(kg)
0.5 £27.31 £44.14 £48.50
1 £30.58 £46.87 £52.65
1.5 £33.86 £49.59 £56.80
2 £37.14 £52.32 £60.96
2.5 £40.42 £55.05 £65.11
3 £42.17 £57.35 £69.04
3.5 £43.91 £59.65 £72.98
4 £45.66 £61.94 £76.91
4.5 £47.41 £64.23 £80.84
5 £49.16 £66.53 £84.78
5.5 £50.80 £67.84 £88.27
6 £52.44 £69.15 £91.77
6.5 £54.08 £70.46 £95.26
7 £55.71 £71.77 £98.77
7.5 £57.35 £73.09 £102.26
8 £58.99 £74.40 £105.75
8.5 £60.63 £75.71 £109.25
9 £62.26 £77.02 £112.74
9.5 £63.91 £78.33 £116.25
10 £65.55 £79.64 £119.74
10.5 £66.74 £80.73 £122.69
11 £67.95 £81.82 £125.64
11.5 £69.15 £82.92 £128.60
12 £70.35 £84.01 £131.54
12.5 £71.55 £85.11 £134.49
13 £72.76 £86.20 £137.44
13.5 £73.96 £87.29 £140.39
14 £75.16 £88.38 £143.35
14.5 £76.36 £89.48 £146.29
15 £77.57 £90.57 £149.24
Zone 10USA & Canada
globalexpress
globalvalue
globaleconomy
Wei
ght
(kg)
0.5 £24.25 £28.40 £51.68
1 £28.61 £33.86 £55.93
1.5 £32.99 £39.33 £60.19
2 £37.36 £44.78 £64.46
2.5 £41.73 £50.25 £68.71
3 £45.66 £55.17 £72.32
3.5 £49.59 £60.08 £75.92
4 £53.53 £65.00 £79.54
4.5 £57.46 £69.92 £83.14
5 £61.40 £74.83 £86.75
5.5 £63.58 £77.57 £90.45
6 £65.77 £80.30 £94.17
6.5 £67.95 £83.03 £97.89
7 £70.13 £85.76 £101.60
7.5 £72.33 £88.49 £105.32
8 £74.51 £91.23 £109.04
8.5 £76.69 £93.96 £112.74
9 £78.88 £96.69 £116.46
9.5 £81.06 £99.42 £120.18
10 £83.24 £102.15 £123.89
10.5 £85.44 £104.34 £126.84
11 £87.62 £106.52 £129.79
11.5 £89.81 £108.71 £132.75
12 £91.99 £110.89 £135.69
12.5 £94.17 £113.07 £138.64
13 £96.36 £115.26 £141.59
13.5 £98.55 £117.45 £144.54
14 £100.73 £119.63 £147.50
14.5 £102.92 £121.82 £150.44
15 £105.10 £124.00 £153.40
Zone 11Far East & Australasia
globalexpress
globalvalue
globaleconomy
Wei
ght
(kg)
0.5 £30.58 £34.95 £61.17
1 £35.50 £41.51 £66.74
1.5 £40.42 £48.06 £72.32
2 £45.33 £54.62 £77.89
2.5 £50.25 £61.17 £83.46
3 £54.73 £66.64 £88.49
3.5 £59.20 £72.10 £93.51
4 £63.68 £77.57 £98.54
4.5 £68.17 £83.03 £103.57
5 £72.65 £88.49 £108.59
5.5 £75.49 £91.77 £112.74
6 £78.33 £95.05 £116.89
6.5 £81.17 £98.32 £121.06
7 £84.01 £101.60 £125.21
7.5 £86.85 £104.88 £129.36
8 £89.69 £108.16 £133.51
8.5 £92.54 £111.44 £137.66
9 £95.38 £114.71 £141.81
9.5 £98.22 £118.00 £145.96
10 £101.05 £121.27 £150.11
10.5 £103.79 £124.00 £154.49
11 £106.52 £126.73 £158.86
11.5 £109.25 £129.46 £163.22
12 £111.98 £132.20 £167.60
12.5 £114.71 £134.93 £171.97
13 £117.45 £137.66 £176.34
13.5 £120.18 £140.39 £180.71
14 £122.91 £143.12 £185.08
14.5 £125.64 £145.86 £189.45
15 £128.37 £148.59 £193.83
Zone 12Rest of the World
globalexpress
globalvalue
globaleconomy
Wei
ght
(kg)
0.5 £30.36 £36.05 £69.80
1 £36.05 £43.15 £78.12
1.5 £41.73 £50.25 £86.42
2 £47.41 £57.35 £94.72
2.5 £53.10 £64.46 £103.02
3 £58.34 £71.01 £110.33
3.5 £63.58 £77.57 £117.67
4 £68.82 £84.12 £124.98
4.5 £74.07 £90.68 £132.30
5 £79.32 £97.23 £139.63
5.5 £83.69 £102.69 £145.42
6 £88.05 £108.16 £151.20
6.5 £92.43 £113.62 £157.00
7 £96.80 £119.09 £162.79
7.5 £101.17 £124.55 £168.58
8 £105.53 £130.01 £174.37
8.5 £109.91 £135.48 £180.17
9 £114.28 £140.93 £185.96
9.5 £119.39 £146.40 £191.74
10 £123.02 £151.86 £197.53
10.5 £126.51 £156.23 £203.65
11 £130.02 £160.61 £209.77
11.5 £133.51 £164.98 £215.89
12 £137.01 £169.34 £222.01
12.5 £140.50 £173.72 £228.12
13 £143.99 £178.09 £234.24
13.5 £147.50 £182.45 £240.37
14 £150.99 £186.83 £246.49
14.5 £154.49 £191.20 £252.61
15 £157.98 £195.57 £258.73
Isle of Man Post Office - International Parcel Rates 2013/14
For prices over 15kg, please see our website www.iompost.comCompensation rates for loss, damage or delay
Services Max Inclusive Compensation
Additional Compensation Available
Max Total Cover
Refund if not delivered on or before the stated delivery day or later than the stated delivery time
express9, 10 & AM† £200£1.20forthefirst additional £100cover.
£5.40foreverysubsequent £100cover.
£2,500 100%
express24† £100 £2,500 50%
globalexpress (5-9† ) £200 £2,500 100%
globalPriority (5-9† ) £100 £2,500 25%
express48 £50£1.00forthefirst additional £100cover.
£4.50foreverysubsequent £100cover.
£2,450 25%
globalexpress (4, 9a-12) £200 £2,500 100%
globalpriority (4, 9a-12 ) £100 £2,500 25%
globalvalue £50 £450 N/A
globaleconomy N/A N/A N/A N/A
Afghanistan 12Albania 9AAlgeria 12Andorra 9AAngola 12Anguilla 12Antigua & Barbuda 12Argentina 12Armenia 9AAruba 12Ascension 12Australia 11Austria 9Azerbaijan 12Azores 8Bahamas 12Bahrain 12Balearic Isles 8Bangladesh 12Barbados 12Belarus 9ABelgium 6Belize 12Benin 12Bermuda 12Bhutan 12Bolivia 12Bosnia-Herzogovina 9A
Botswana 12Brazil 12British Virgin Islands 12Brunei Darussalam 11Bulgaria 9Burkino Faso 12Burundi 12Cambodia 11Cameroon 12Canada 10Canary Islands 9ACape Verde Islands 9ACayman Islands 12Central African Republic
12
Chad 12Chile 12China (Peoples Re-public of)
11
Christmas Island (Indian Ocean)
11
Cocos (Keeling) Island 11Colombia 12Comoros 12Congo (Republic of) 12Corsica 7Costa Rica 12Croatia 9
Cuba 12Cuba (Via U.S.A) 12Cyprus 9Czech Republic 9Denmark 7Djibouti 12Dominica 12Dominican Republic 12East Timor 11Ecuador 12Egypt 12El Salvador 12Equatorial Guinea 12Eritrea 12Estonia 9Ethiopia 12Falkland Islands 12Faroe Islands 9AFiji 11Finland 9France 7French Guiana 12French Polynesia 11Gabon 12The Gambia 12Gaza & Khan Yunis 12Georgia 9AGermany 7
Ghana 12Gibraltar 9AGreece 8Greenland 9AGrenada 12Guadeloupe 12Guam 11Guatemala 12Guinea 12Guinea-Bissau 12Guyana 12Haiti 12Honduras 12Hong Kong 11Hungary 9AIceland 9AIndia 12Indonesia 11Iran 12Iraq 12Israel 12Italy 8Ivory Coast (Cote D’Ivoire)
12
Jamaica 12Japan 11Jordan 12Kazakhstan 12
Kenya 12Kirghizstan 12Kiribati 11Korea (Republic of) 11Kuwait 12Laos 11Latvia 9Lebanon 12Lesotho 12Liberia 12Libya 12Liechtenstein 9ALithuania 9Luxembourg 6Macao 11Macedonia (The ‘Former Yugoslav Republic of’)
9A
Madagascar 12Madeira 8Malawi 12Malaysia 11Maldives (Republic of) 12Mali 12Malta 9Mariana Islands (Northern)
11
Marshall Islands 11
Martinique 12Mauritania 12Mauritius 12Mexico 12Micronesia (Federal State of)
11
Moldova 9AMonaco 7Mongolia 11Montserrat 12Morocco 12Mozambique 12Myanmar (Union of) 11Namibia 12Nauru 11Nepal 12Netherlands 6Netherlands Antilles 12New Caledonia 11New Zealand 11New Zealand Island Territories
11
Nicaragua 12Niger 12Nigeria 12Norfolk Island 11Norway 9AOman 12
Pakistan 12Panama 12Papua New Guinea 11Paraguay 12Peru 12Philippines 11Pitcairn Islands 11Poland 9Portugal 8Puerto Rico 12Qatar (State of) 12Reunion 12Romania 9Russia 9ARwanda 12St Helena 12St Christopher (St Kitts) & Nevis
12
St Lucia 12St Pierre & Miquelon 12St Vincent and The Grenadines
12
Samoa (Territory of America)
11
San Marino 9ASäo Tomé & Principe 12Sardinia 8Saudi Arabia 12
Senegal 12Seychelles 12Sicily 8Sierra Leone 12Singapore 11Slovakia 9Slovenia 9Solomon Islands 11Somalia (Democratic Republic of)
12
South Africa 12Spain 8Spanish Territory of North Africa (Ceuta Charafinas Jadu & Melilla)
12
Spitzbergen 9ASri Lanka 12Sudan 12Surinam 12Swaziland 12Sweden 9Switzerland 9ASyria 12Taiwan 11Tajikstan 12Tanzania 12Thailand 11
Togo (Republic) 12Tonga 11Trinidad & Tobago 12Tristan Da Cunha 12Tunisia 12Turkey 9ATurkmenistan 12Turks & Caicos Islands 12Tuvalu 11Uganda 12Ukraine 9AUnited Arab Emirates 12Uruguay 12U.S.A. 10Uzbekistan 12Vanuatu 11Vatican City State 9AVenezuela 12Vietnam 11Virgin Islands of U.S.A. 12Wake Island 11Wallis & Futuna Islands 11Western Samoa 11Yemen (Republic of) 12Yugoslavia 9Zambia 12Zimbabwe 12
Numbersinbracketsrefertotherelevantzone(s). *Guaranteedefinition:wholeorproportionaterefundofconsignmentchargesintheeventoflatedeliveryinlinewithourtermsandconditions. †PriceincludesVATatthestandardrate.
UK ServicesInternational ServicesChoose from one of our five delivery speeds:
express9 - for guaranteed* delivery next working day by 9am
express10 - for guaranteed* delivery next working day by 10am
expressAM - for guaranteed* delivery next working day by 12noon
express24 - for guaranteed* delivery next working day by close of business
express48 - for guaranteed* delivery within 2 working days by close of business
All of our UK services include:
•Fulltrackingoniompost.com
•Signatureondelivery
•Freecollectionforaccountcustomers
•Dedicatedaircraftensuringsecuredespatch same working day
•Nofuelsurcharges
•Upto£200coverforlossordamageincluded in express9, 10 and AM services
•Upto£100forlossordamageincludedinexpress24andupto£50for express48
•Saturdaydeliveryisavailableforanextra£14.40†
Foritemsunder4kg,werecommendusingourSpecialDeliveryservice.
* Guarantee definition: whole or proportionate refund of consignment charges in the event of late deliveryinlinewithourtermsandconditions.
† Price includes VAT at the standard rate
TheworlddeliveredwithParcelforceWorldwidethroughyourlocalPostOffice.
Our wide range of International parcel services include:
•Freecollectionforaccountcustomers
•Alternatively,youcangotooneofourPostOffices
•DedicatedaircraftensuringsecuredespatchsameworkingdayfromtheIsland
•Nofuelsurcharges-thepriceyouseeisthepriceyoupay
•Novolumetricpricing-theweightisthebasisofourpricing,notthesize
*dependantonCountry.Pleaseaskattimeofsending
** Guarantee definition: whole or proportionate refund of consignment charges in the event of late delivery in line with our terms and conditions
*** delivery to Europe only
ServicesTracking onlineSignature on delivery
Guaranteed delivery
Inclusive compensation
globalexpressYesYesYes**£200
globalpriorityYes*Yes* Yes***£100
globalvalueNoNoYes**£50
globaleconomyNoNoYes**£0
Weight and size Maximumweightis30kgandmaximumsizeis3mlength/girthcombined.Weightandsizelimitsmayvarybydestination.
Weight and size
Maximumweightis30kgandmaximumsizeis1.5metrelengthoramaximumcombinedlength/girthof3metres.Weightandsizelimitsmayvarybydestination.
Ourfastestinternationaltimeguaranteedservice.DeliverymadebyFedExfrom2workingdaystotheUSA,CanadaandEurope.
Theperfectbalanceofspeedandprice,withguaranteeddeliveryfrom3workingdaystoEurope.
Theeconomicalinternationalservicefornon-urgentitemswithdeliveryfrom4workingdays.
Abasicexportserviceforwhenpriceisthedeterminingfactor.NotavailabletoEuropeandestinations.Deliveryspeedsgenerallyfromaminimum28workingdays.
iompost.com
Price guideOayllys-prios
Local, UK andInternational Parcels
iompost.com
For further information please contact:Isle of Man Post OfficeCustomer Services DepartmentPostal HeadquartersDouglasISLE OF MANIM2 1AA
Tel: +44 (0)1624 664664Fax: +44 (0)1624 698464
Email: customer.services@iompost.com
All information and prices correct at time of going to press. April 2013
Terms and Conditions
International Parcels
Prices effective 2nd April 2013
upto4kg£6.95upto6kg£7.55upto8kg£8.60upto10kg£9.25upto30kg£10.80
BFPOParcelsupto30kgcanbesentviatheBFPOservice.Itemsunder2kgcancurrentlybesentfreeofcharge(pleasecheckwithourCustomerServicesTeamthatthisisstillthecasebeforeyousendyouritem).
BFPO/HM Forces
Local and UKlocal
express9
express10
expressAM
express24
express48
Weight
(kg)
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
These prices include VAT at the standard rate
4£14.19£22.28£30.15£47.18£58.99£7.25
6£15.29£23.59£31.46£48.50£60.30£7.25
8£16.38£24.90£32.76£49.81£61.62£7.25
10£17.47£26.21£34.07£51.12£62.92£7.25
12£21.85£31.46£39.32£56.36£68.18£12.30
14£22.94£32.76£40.63£57.68£69.47£12.30
20£24.03£34.07£41.94£58.99£70.78£12.30
21£27.31£38.01£45.89£62.92£74.73£12.30
22£29.49£40.62£48.50£65.55£77.34£12.30
23£31.67£43.26£51.12£68.16£79.97£12.30
24£33.86£45.88£53.75£70.80£82.59£12.30
25£36.05£48.50£56.36£73.41£85.21£12.30
26£38.23£51.12£59.00£76.03£87.84£12.30
27£40.42£53.75£61.61£78.65£90.45£12.30
28£42.60£56.36£64.23£81.28£93.07£12.30
29£44.78£59.00£66.86£83.90£95.70£12.30
30£46.97£61.61£69.47£86.52£98.32£12.30
Prohibitions and restrictions can be found at iompost.comorinthePostcodedirectory.Forafulllistof Terms and Conditions, please visit our website iompost.com.IsleofManPostOfficeCustomerServiceswillbepleased to assist you with any queries or additional information you may have regarding any of our products andservices.CompensationShouldyouneedtomakeacompensationclaimforanitemforloss,damageor delay of an item sent by Isle of Man Post Office, please complete all of the claimform.Aformcanbedownloadedfromourwebsite,callingourCustomerServicesteamon(01624)664664orcallingintoyourlocalPostOfficeCounter.Onceyouhavecompletedyourform,youcansenditto:
Isle of Man Post Office, Customer Services, Freepost 1167, Douglas, ISLE OF MAN, IM87 6DL
This form must be accompanied by the original Certificate of Posting (available free of charge at the time of posting) or the receipt for the specialised service offeringhigherlevelsofcompensation.Writtenevidenceofmarketvalueorcostofthelostordamagedcontentswillalsoberequired.
Isle of Man Post Office will make any enquiries it deems necessary to satisfy the validityofaclaim.AllUKclaimsmustbereceivedwithin30daysofdespatch.Internationalclaimsmustbemadewithinthefollowingtimescales:15daysofdespatch for globalexpress, 30 days of despatch for globalpriority, and 120 daysofdespatchforglobalvalueandBFPO.Appealsagainstdecisionsonclaimsettlements must be made within 30 days of receipt of claim settlement letter, inwriting,totheaddressshownontheclaimsettlementletter.
Collectable items, which have appreciated in value either due to their rarity or due to being out of production, are not excluded from cover, but the level of compensation for loss or damage is limited to the actual price paid for the collectable and shall not exceed the limit of compensation available from Isle ofManPostOffice.Compensationmaybepayablesubjecttothecustomerprovidingsatisfactorywrittenorprintedevidence.
ExclusionsIsle of Man Post Office will not provide compensation for loss or delay if:•theclaimisnotmadebythesenderoftheitem,•thecorrectpostagewasnotpaid,•theitemwasnotcorrectlyorclearlyaddressed,•thelossordelaywasduetoanomissionbythesenderorrecipient,•deliverywasattemptedbutno-onewasavailabletoreceiveit,•thedelaywasduetoalternativedeliveryarrangementswhichhadbeen put in place, including PO Boxes, or Post Restante,•theitemwasheldupinCustomsforformalentryclearance,•theitemwassentbyanothercarrierorPostalOperator,•theitemwasforwardedfromthestateddeliveryaddressbyathirdparty or redirection service,•theitemcontainedprohibitedorundeclaredrestricteditems,•accessingtheaddresswasextremelydifficultoritputthehealthandsafety of staff at risk,•causedbyafailureormalfunctionofacomputersystemasaresultof computer viruses of any kind,•causedbyindustrialactionbyemployeesofapartnercompany,•theitemwasaddressedtoaPOBoxinacountrywhichisnotacceptable,
In addition to the circumstances already listed, the following goods are also excluded from compensation if sent by Parcelforce, (Compensation for lossbutnotdamage/deteriorationmaybeavailableforthosemarked**)•Antiques(objectsover100yearsold).•Articlesmadewhollyofgold,silverorotherpreciousmetals.•Ceramicssuchasornamentsanddecorativechina,resinandporcelain**.•Diamondsandotherpreciousstones.•Glassware**.•Jewellery(exceptimitation).• Money-currentbanknote,currencynoteorcoins,uncrossedpostalorders
which do not state to whom they are to be paid, cheques or dividend warrantswhichareuncrossedandmadepayabletothebearer.Bearersecurities, including share warrants, scrips or subscription certificates, bonds or relative coupons; un-cancelled revenue or postage stamps; airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services,nationalinsurancestampsorbankersdrafts.
• Negotiabledocuments.• Perishablegoods**• Stamps.• Watches.
Damaged GoodsThe level of compensation is limited to the cost of repair or the actual price paid for the goods whichever is the lesser and shall not exceed the limit of compensationavailablefromIsleofManPostOffice.
Force MajeureIsle of Man Post Office shall not be liable for any breach of its obligations or forcompensationorrefundforlossordelayresultingfromanEventofForceMajeure.Suchevents,whichareoutsideIsleofManPostOffice’scontrolinclude, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war,actofGodorindustrialdispute.Isle of Man Post Office will endeavour to make its customers aware of an Event ofForceMajeure,givingdetailsofthecircumstancesandasmuchnoticeaspossibletogetherwithareasonableestimateofwhenitislikelytocease.IfanEventofForceMajeurecontinuesformorethan30days,thenIsleofManPost Office shall be entitled to terminate any agreements and shall not have any liabilityinrespectoftheterminationcausedbytheEvent.
Consequential lossIsle of Man Post Office does not offer compensation for consequential loss on anyofitsservices.IsleofManPostOfficeisnotliableforanylossofprofits,business revenue, goodwill or anticipated savings whether direct, indirect, foreseeable or unforeseeable arising out of delay or failure in conveyance or deliverybyeitheranemployeeofIsleofManPostOfficeoroneofitspartners.