Post on 24-Dec-2015
UC SSP University February 7-8 2007
Unified Communications
Partner Sales Day
September 16th 2008
Richard Moore & Owen O'Donoghue
UC SSP University February 7-8 2007
What is Unified Communications
UC Business Opportunity
Irish Market
Partner Services Potential
Q&A
Agenda
UC SSP University February 7-8 2007
Communications ConvergenceFrom Today’s Silo’ed To Integrated Communications
Voic
e M
ail
Ente
rpri
seTe
lephony
Audio
C
onfe
rence
Web
Confe
rence
Vid
eo
Confe
rence
E-M
ail
&In
stant
Mess
agin
g
Separate Management
E-M
ail
&U
nifi
ed M
ess
agin
g
Inst
ant
Mess
agin
g
Ente
rpri
seTe
lephony
Confe
renci
ng
Platform
Unified Experience
Com
mon
Man
ag
em
en
t
Vertically integrated communication silosProprietary architectureLimited accessibilityMany different databases
Horizontally integrated common platformStandards-based distributed
architectureAccessibility in the entire networkOne common database
Overall CostsDown
UC SSP University February 7-8 2007
Communications chaos
Phone tag, voice mail jail, E-mail overload
Too many devices, too little time
UC SSP University February 7-8 2007
DAMOVO SURVEY INDICATES THAT IRISH ECONOMY IS LOSING €693MDUE TO INEFFICIENT BUSINESS COMMUNICATIONS
Irish office workers are wasting an average of 73 minutes per week leaving voicemails and playing ‘phone-tag’
Almost a quarter (24%) of Irish office workers are now using unified communications with 91% believing they are useful for work
Damovo Study Jan 2008
UC SSP University February 7-8 2007
Microsoft Unified CommunicationsProduct Offerings
Unified Messaging Conferencing Enhanced VoIP
IM and Presence
E-mail and Calendar
Common Directory
UC SSP University February 7-8 2007
UC Market Size – 2010 (MM)
$45.4B Total
Massive move from TDM to IP
Approaching e-mail penetration and criticality
Mobile workers demand productivity
E-mail is mission critical
On-premise conferencing compelling
UM $750 Voice
$21,700
Messaging$14,300
EIM $830
Conferencing $7,800
UC SSP University February 7-8 2007
UC Market Size in Ireland
UC SSP University February 7-8 2007
Partner Opportunity
UC SSP University February 7-8 2007
UC Infrastructure Value-Added Opportunities
Service Engagements
# of Seats
Infrastructure ReadinessServer UpgradesWindows ServerActive Directory
Enterprise MessagingEnterprise emailEnterprise PresenceIM Solutions
Voice IntegrationUnified MessagingEnterprise VoIPMultimedia Conferencing
Total
FTE – WeeksFTE – Hours
Avg. PerSeat
Mid Market
Small Enterprise
Large Enterprise
Enhanced ServicesMobile SolutionsCollaborationLine of Business WorkflowVertical Market SolutionsCompliance InfrastructureSecurity for Communications Support ServicesTraining ServicesManaged Services
1
€16.33
€32.50
€40.60
€ 89.43
500 1,500 5,000
€10,500
€21,000
€25,000
€56500
15600
€18,900
€40,000
€ 42,500
€ 101,400
251,000
€80,000
€150,000
€196,000
€426,000
662,640
UC Services Partner Opportunity
UC SSP University February 7-8 2007
UC Professional Services Deal Types
Upgrade Exchange Installed BaseCompetitive Migration to ExchangeDeploy Instant Messaging and Presence
Integrate VoIP, Unified MessagingDeploy ConferencingCompetitive Voice Integration
Communication Enabled Business ProcessesMessaging Security and Management SolutionsVertical and Mobile Solutions
Update Active DirectoryUpgrade Windows Server
Integrate Voice
Develop UC Solutions
Upgrade the Communicati
on Base
Ready the Infrastructure
*Source: Microsoft Internal Research Jan 2008
UC SSP University February 7-8 2007
Upgrade The Communication Base
Upgrade Exchange Installed BaseCompetitive Migration to ExchangeDeploy Instant Messaging and Presence
Integrate VoIP, Unified MessagingDeploy ConferencingCompetitive Voice Integration
Communication Enabled Business ProcessesMessaging Security and Management SolutionsVertical and Mobile Solutions
Update Active DirectoryUpgrade Windows Server
Integrate Voice
Develop UC Solutions
Upgrade the Communicati
on Base
Ready the Infrastructure
*Source: Microsoft Internal Research Jan 2008
UC SSP University February 7-8 2007
Deploy Exchange Server 2007
MSPP Exchange Marketing campaigns Exchange Server 2007 SP1 Build Customer Connections Enable your mobile workforce
Notes Transition Partner Program Sales and Marketing guidance Notes Transition Optimization Program
http://partner.microsoft.com
UC SSP University February 7-8 2007
Grow Voice Practice Credibililty
Integrate Voice
Develop UC Solutions
Upgrade the Communicati
on Base
Ready the Infrastructure
*Source: Microsoft Internal Research Jan 2008
Upgrade Exchange Installed BaseCompetitive Migration to ExchangeDeploy Instant Messaging and Presence
Integrate VoIP, Unified MessagingDeploy ConferencingCompetitive Voice Integration
Communication Enabled Business ProcessesMessaging Security and Management SolutionsVertical and Mobile Solutions
Update Active DirectoryUpgrade Windows Server
UC SSP University February 7-8 2007
Leverage The Voice Pilot Program
Voice Pilot ProgramOCS to be used as standalone telephony pilot for 25 to 100 usersTargets opportunities for OCS voice to be primary call management solution for pilotProvides for funding and pilot softwareEnterprise Customers only*
Lighthouse Pilot Program Defined as the deployment of Exchange 2007 Unified Messaging, OCS
Conferencing, and OCS Voice where OCS Voice is used in a standalone scenario as the primary call management solution to a minimum of 100 users (all 3 voice workloads).
Funding available and applicabel to all customers
UC SSP University February 7-8 2007
Drive Enhanced Value
Integrate Voice
Develop UC Solutions
Upgrade the Communicati
on Base
Ready the Infrastructure
*Source: Microsoft Internal Research Jan 2008
Upgrade Exchange Installed BaseCompetitive Migration to ExchangeDeploy Instant Messaging and Presence
Integrate VoIP, Unified MessagingDeploy ConferencingCompetitive Voice Integration
Communication Enabled Business ProcessesMessaging Security and Management SolutionsVertical and Mobile Solutions
Update Active DirectoryUpgrade Windows Server
UC SSP University February 7-8 2007
GE HealthcareGlobal leader in medical imagingEvaluated collaboration platforms, selecting Microsoft UCKeynote demo – VoiceCon March ’08
Legend CorpVoice partner leading field deployment in Canadian hospitalUC Application is driving deployment of UC and service revenue
Develop UC Business Applications
UC SSP University February 7-8 2007
Resources to support you
UC SSP University February 7-8 2007
Announcing the Unified Communications Solutions CompetencyRecognizing expertise in streamlining communications through Microsoft unified communications technologies.
Unified Communications Solutions
VoiceInstant
Messaging & Presence
Messaging
Key benefitso Differentiated expertise with brandingo Early notice on new training and eventso Additional software licenses
Requirementso Two certified technical individualso Two individuals who have passed sales assessment
(Voice only)o Three customer references (IM & Presence and
Messaging only)o Internal deployment (Voice only)
Demonstrate Business Impact With UC ROI Tool Support your discussions with BDM/TDM to Messaging Admins
Measures ROI for business impact and TCO
Auto-generated customer-ready business case document
UC SSP University February 7-8 2007
Communicator Attendant Call management application for team assistants
Key Features Incoming conversation queue Consultative/Safe/Blind
transfer Conversation Templates Conversation Notes
Team assistants/receptionists can manage incoming conversations and use presence to transfer these to the right person, right away
22
StreamlineCommunications
for End-Users
OCS 2007 R2
Microsoft Confidential - NDA Only
UC SSP University February 7-8 2007
DelegationCall management by assistants on behalf of executives
Key Features Multiple-delegate
support Designate
back-up delegate Share Outlook
contacts
Assistants can make/receive calls , initiate /join conferences and set up call forwarding rules on behalf of the executive
23
StreamlineCommunications
for End-Users
OCS 2007 R2
Microsoft Confidential - NDA Only
Response GroupUser configurable workflows for call management
Key Features User-configured routing rules IVR and call queuing Music on hold Agent presence aggregation Call context of inbound calls
Teams can set up a call workflow to route incoming calls to a queue assigned to a team member who can then pick up the call and respond to the inquiry
24
StreamlineCommunications
for End-Users
OCS 2007 R2
Microsoft Confidential - NDA Only
UC SSP University February 7-8 2007
Group ChatPersistent topic based conversations
Key Features List of available Chat Rooms Chat Room History Customizable filters and
alerts Archiving for compliance
Geographically dispersed teams can collaborate with each other by participating in topic based discussions that persist over time
25
StreamlineCommunications
for End-Users
OCS 2007 R2
Microsoft Confidential - NDA Only
UC SSP University February 7-8 2007
Cross Platform Desktop SharingCommunicator based sharing of desktop programs
Key Features One click sharing
from Communicator CWA* for browser
based experience
Call Me Fast rendering
Collaborating users can share their desktop programs across different platforms
26
StreamlineCommunications
for End-Users
OCS 2007 R2
Microsoft Confidential - NDA Only
* Communicator Web Access
UC SSP University February 7-8 2007
Communicator MobileMobile clients for IM/Presence
Key Features* JME support for Nokia S40,
Motorola RAZR devices*
Simultaneous multiple IM sessions
GAL search for contacts
Call Back
* Communicator Mobile for Java available with OCS 2007 R2* Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2
Business users can communicate with each other using presence and IM capabilities from the their mobile phones
27
StreamlineCommunications
for End-Users
OCS 2007 R2
Microsoft Confidential - NDA Only