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Meet Our Presenter

Madeline Laurano

Research Director,

Talent Acquisition Solutions,

within Aberdeen’s Human Capital

Management research practice.

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Aberdeen Maturity Class Framework

What you need to do to

become Best-in-Class

What processes you

should have in place

What you need to

measure

Organizational changes

you might want to make

Data / Knowledge

management

considerations

Technologies you should

evaluate

Best-in-Class

Industry

Average

Laggard

P A C

E

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Our Agenda

Current State of Healthcare

Understanding Your

HCAHPS Score

The Role of Talent

Key Recommendations

Considering RPO

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Current State of Healthcare

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Challenges Driving Healthcare Organizations

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Top Concerns of the Modern Healthcare System

Containing Costs

Improving Quality

Identifying the Right Talent

Improving HCAHPS

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HCAHPS

The intent of the HCAHPS initiative is to provide a

standardized survey instrument and data collection

methodology for measuring patients' perspectives

on hospital care.

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What Impacts HCAHPS

Patient

Satisfaction

Patient Experience

Hospital Environment

Hospital Talent

HCAHPS

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Fast Fact

80% of organizations believe that talent plays a critical

role in determining HCAHPS scores

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How Can Talent Influence Your Score?

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Strategies to Improve HCAHPS Scores

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Greatest Influence on HCAHPS…Talent Matters

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Position Most Critical to Improving HCAHPS

Nurses - 85%

Physicians - 8%

Administrative Staff -7%

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The Business Impact

Organizations that link HCAHPS with talent

were able to improve:

Quality of hire by over 25%

Patient satisfaction by over 16%

Retention of Nurses by over 10%

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Key Recommendations

Quality of Hire must be a priority

Identify the most critical jobs to driving patient

satisfaction

Improve recruitment and retention strategies

Invest in providers that can help you achieve this

goal through a partnership

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How RPO Can Help

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RPO is Gaining Momentum…

43% of Healthcare organizations are investing in RPO

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Goal in a RPO Investment

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Impact of RPO on the Business

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The Use of RPO for Healthcare

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Key Elements of RPO

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Where to Find Quality Talent?

68% of healthcare organizations are leveraging

social media in their recruitment efforts

70% of Care Organizations

69% of Insurance

64% of Biotech Organizations

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Looking Ahead

70% of the healthcare organizations investing in RPO

cited identifying gaps between the supply and the

demand for talent as a top priority.

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Thanks for your interest in our research!

Madeline Laurano

Research Director

madeline.laurano@aberdeen.com

617-854-5304

Visit PinstripeHealthcare.com

for a complimentary copy of RPO in Healthcare: Improving Quality and Staying Compliant