TWININGS OVO

SOCIAL RESPONSIBILITY

2016

Twinings Ovaltine (part of ABF)

Twinings Ovaltine (some of our global brands)

Our Programme

1. Code of Conduct

2. Audits and Certification

3. Training & Capacity

Building

4. Projects

5. Collaboration

At Twinings Ovo we are absolutely committed to sustainable sourcing

Scope Of The Programme

• No forced or bonded labour

• Freedom of Association and the right to collective bargaining are

respected

• Working conditions are safe and hygienic

• No child labour

• Living wages are paid

• Working hours are not excessive

• No discrimination

• Regular employment is provided

• No harsh or inhumane treatment

• Environmental Management

• Legal requirements

TwO (and ABF) Code of Conduct

Cocoa - In Europe, since August 2013, we only buy UTZ

Certified cocoa.

Palm Oil - From 1st September 2014, all the palm oil and

palm oil derivatives present in our products is sustainably

sourced.

‘Our Products (eg Packaging and Co-Packers)’ – We conduct

third party audits against our own Code of Conduct and

work with suppliers to help them improve. We do not

duplicate audits.

Tea – 75% of our tea comes from gardens that are certified

by the main internationally recognized certification

standards (ie, Rainforest Alliance, UTZ and Fairtrade). We

work with the ETP to improve standards in the rest of the

industry.

If there is no progress after an agreed period of time then

we will suspend the business relationship.

Certification and Audits

• Regular supplier training to support our partners with compliance (including Thai Supplier Day January 2015), covering topics including:

• Health & Safety,

• Working Hours Directives,

• HR practices &

• Employers obligations to agency and migrant labourers

• Our Thai H&S team have also visited sites to assist suppliers with their H&S implementation

• Supported suppliers in China to implement LEAN processes in their factories,

• Training manuals to assist suppliers with their own improvements (such as a H&S toolkit in 5 languages, including Thai),

Promoting Improvements in Working Conditions

• We are always contactable and open to discussions with all suppliers,

• Our own buyers are trained social auditors, to help support discussions with suppliers and during factory visits.

Collaboration

Over 108,570 lives impacted so far

Incidence of waterborne

disease dropped by 66%

in participating

communities

79% of participating

families improved their

hygiene practices

5,878 people reached

by WASH Programme

Over 29,700 women

have access to better

health services in

China, Myanmar,

Kenya and India

Incidence of anaemia

reduced by 14%

amongst girls in

participating tea

estates

Water Women Livelihoods

Over 59,700 cocoa

and tea farmers in

Africa supported in

sustainable practices

and alternative income

opportunities.

2,025 new bank

accounts opened in

India following financial

inclusion training

Improving the Lives of Communities From Which We Source

Céline Gilart

Social Responsibility Manager

Celine.gilart@twinings.com

Samantha Ludlow

Ethical Sourcing Manager

Samantha.ludlow@twinings.com

Bipul Borah

Ethical Sourcing Manager - India and Sri Lanka

Bipul.Borah@twinings.com

Francesca Copleston

Ethical Sourcing Coordinator

Francesca.copleston@twinings.com

Denis Liu

Ethical Sourcing Manager-China

Denis.liu@abf.cn

Peris Ochieng

Ethical Sourcing Manager Kenya and Malawi

Peris.Ochieng@twinings.com