Tune Stress in a Life Melody

“I Feel Stressed”You Mean…..

• Feeling tired• Irritated• Overworked• Exhausted• Depressed• Tense• Disappointed

Is Stress…..

• Something definitely wrong• Something negative in your

life

Not all Stress Negative

• It is with us all the time• Without it we would be dead• It is like temperature

Stress is …..• We cannot cope with problems• When temperature is higher than normal• The way body responds to the demands of

your life-style• It is not a mental status • It is a physical condition• It is a chain reaction of changes within the

body

stressors

Registered in the Brain

Brain gives instructions to the body

Body reacting stress response

Body functions badly

Become losers

Fall ill

Life is threatened

Killing our selves

Stress Management Program• Awareness of your stress levels• How does stress affect you• Which stressors affect you particularly• How can you become more aware of your

stress response• What is the strength and duration of your

stress response• Which stress management techniques most

suit you

Body Stress Response• Greater production of adrenalin• Shallower, quicker breathing• Faster heart beat• Rise in blood pressure• Reduction in blood supply to hands and feet• Increase in body’s metabolic rate• Faster clotting of the blood• Reduction of blood supply to the stomach & abdomen• Increased blood flow to the muscles• Tensing of muscles• Sharpening of all senses• Reduction of tension in bowels and stomach functions• Reduction in the functioning of the immune system

Stress Response on the Brain

• Faster activity of the brain• Improvement of short term judgment• Faster decision making• Improved memory powers• Sharper focusing of attention

When is Stress Effect Positive

• Sports • Making speeches• Taking examinations

Positive Effects

• Increases alertness• Improves sight• Strengthens muscles• Reduces reaction times• Increase ability to stand and fight• Mobilize all our resources to achieve whatever we decide to do• Adds zest to life• Stimulate the senses and the passion• Happiness out of live challenge

Positive Effect

Control duration of the stress response

Balance between stressor & strength

Self Maintain

Negative Effects of Stress

• It is when a person allows stress to remain in the body

• No chance to take the necessary steps to release a stress response

• Too strong or lasts too long

Negative Stress in Three

• Unsuitable behavior• Lower energy and

performance levels• Poorer health

Example of Unsuitable Behavior

• Loser behavior• Short temper• Bad smoking, eating & drinking habits• More frequent mistakes• Less flexibility

Examples of Lower Energy & Performance Levels

• Reduced concentration• Increased forgetfulness• Poor judgment• Prone to feelings of tiredness

Example of Poor Health

• Heart and circulatory diseases• Ulcers• Infectious diseases• Skin diseases

Control Stress

Identify your Stressors

Your Stressors

• Physical Stressors• Social Stressors

1. Social Economic & Political Stressors

2. Family Stressors

3. Job and Career Stressors

4. Interpersonal Environmental Stressors

Physical Stressors• Heat • Cold• Noise• Poor working conditions & equipment• Fire• Traffic• Violence• Own illness

Social Economic & Political Stressors

• Unemployment• Inflation• Cost of housing• Taxes • Crime• Pollution• Technological change

Family Stressors

• Sharing of workload• Jealousy• Sex roles• Different values• Death or illness in the family• Different lifestyle• Money problems

Job & Career Stressors

• Deadlines• Muddled communications• Traveling time• Interruptions• Competition• Power struggles• Education/Training

Interpersonal & Environmental

• Different values• Obligations• Waiting time• Poor service• Smokers/Non-Smokers• Driving habits• Social expectations

Stress Signals

Physical Emotional Behavioral Mental

Stomach problems, heartburn

Changes in appetite

Cold Hands,

FeetSweating

Headaches

Tense and

aching muscles

Changes in breathing

rhythm

Physical Signal

Vague & illogical thinking

Poorer judgment

Tendency to over-react

Forgetfulness/absent-

mindedness

More frequent mistakes

Lack of concentration

Mental Signal

Emotional outburst/

Crying

Depression/Silence

Nervousness

Irritaiton/Short temper

Emotional Signals

Absenteeism from work

Increased drinking, smoking,

eating

Insomnia

Behavioral Signals

Long-Term Stress Signals

• Headaches/migraines• Restless nights• Depression• Complete lack of interest in food• Increased/decreased desire for sex• Low energy• Sore/glazed/tired/bloodshot eyes

How to Live with StressWays of Managing Stress• Awareness of stress• Analysis and treatment of the actual stressor• Physical fitness• Healthy diet• Relaxation• Short rest breaks during the day• Breathing • Prepare and organize you work

Awareness of Stress

• Get clear in your mind what stresses you• What are your particular stressors• Look out your stress signals• Know as soon as you need to take action

Analysis & TreatmentTo Actual Stressors

Take Action Withdraw Do Nothing

Adjust your Attitude

• Put the stressor in the correct perspective• Avoid negative thoughts and fantasies

Stress & New Life Paint

• Physical Fitness• A Healthy Diet• Relaxation• Short Rest Breaks during the Day• Breathing• Prepare & Organize your Work

Types of Stressor in Service Work

• Bottlenecks• Rush jobs• Seasons• Quiet times• Busy times• Unexpected managerial crises• Weather• Accidents• Complaints about others mistakes• Feelings of being “got at”• Lack of support from colleagues• Little chance of influencing the outcome

Advice to Service Bosses

• Provide your staff with suitable systems & equipment

• Supply all information needed in an easy form• Train staff thoroughly• Listen to the knowledge & feed-back they gain from

close contacts with customers• keep working to create better physical & mental

conditions• Keep encouraging

Thank You