Transcript of Trust customersatisfaction
Trust
CustomerSatisfaction
?
Fear
Trust
CustomerSatisfaction
Fear
Trust
CustomerSatisfaction
Avoidance
Fear
Trust
CustomerSatisfaction
Avoidance
Fear
Trust
CustomerSatisfaction
Avoidance Blame
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYA
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Value Delivery
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Value Delivery
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Value Delivery
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Value Delivery
1
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Value Delivery
21
Fear
Trust
CustomerSatisfaction
Avoidance Blame
CYATime to do„real work“
Value Delivery
2
3
1
1
Fear
Avoidance Blame
CYATime to do„real work“
Value Delivery
2
Trust
CustomerSatisfaction
1
Fear
Avoidance Blame
CYATime to do„real work“
Value Delivery
2
Trust
CustomerSatisfaction
1
Fear
Avoidance Blame
CYATime to do„real work“
Value Delivery
2
Trust
CustomerSatisfaction
Detect and resolve:
Fear
Avoidance
Blame
CYA
1
Fear
Avoidance Blame
CYATime to do„real work“
Value Delivery
2
Trust
CustomerSatisfaction
Detect and resolve:
Fear
Avoidance
Blame
CYA
And get:
Trust
CustomerSatisfaction