Travel & Leisure industry: social media and the evolution of the travel industry

Post on 17-Oct-2014

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The evolution in the travel & leisure industry with lots of examples (videos) about augmented reality, real-time apps, social media etc.

Transcript of Travel & Leisure industry: social media and the evolution of the travel industry

EVOLUTION® DIGITAL

Travel & leisure industry

Keynote presentation at

Always on…

• Digital Marketing Manager Thomas Cook Belgium• Founder Social Marketing Forum• Chairman e-mail mkt taskforce IAB Belgium• Blogger @ belgiancowboys.be, molblog.nl ,

onlinemarketingmanager.be

Co-author of:

Always on…

Always on…

twitter.com/hanssmellinckx

facebook.com/smellinckx

www.onlinemarketingmanager.be

Always on…

Brands need to go to the consumer and stop thinking they will come to you!

The era of socialnomics!

http://www.youtube.com/user/Socialnomics09#p/u/3/lFZ0z5Fm-Ng

Don’t ignore the facts

Source:Social media tracker - 2010

Don’t ignore the facts

Source:IAB Belgium- 2010

Don’t ignore the facts

Source:IAB Belgium- 2010

Facebook in Belgium

Place

24

Facebook in Belgium

Battle 1

Self organiser >< organised travelling

Battle 1

Self organiser >< organised travelling

70%70% 30%30%

The consumer changed

The old recipe:

Buyer travel agent sell

happy traveller

No more straight line

It doesn’t stop with the trip

It doesn’t stop with the trip

http://www.youtube.com/watch?v=K6cwIy3pWMQ

The new traveller

The new traveller Internet allows you to compare

Internet allows you to get the best price

Internet allows you to regroup

mobile allows you the same, but … anywhere at any time

You changed !

Mobile coupon & ticketing

You changed !

A visual connected world

You changed !

Already old… video http://www.youtube.com/watch?v=6HDoRchR6Sg

You changed !

Already old… video http://www.youtube.com/watch?v=T9gH_awoyxo

You changed !

The mobile city guidehttp://www.youtube.com/watch?v=H9fwHV6go-E

You changed !

The mobile city guide: London

http://www.youtube.com/watch?v=LM6Ysv4YLjk

You changed !

The mobile city guide: so far only 1 way

information streams, or are there alternatives?

You changed !

Your personal travel guide

http://www.youtube.com/watch?v=LeCtad5BplQ

Let’s change the season

Let’s look at the winter

The future now

Web: augmented reality

http://www.youtube.com/watch?v=EtpNx7Y14d0

The future now

Finding the right slopes

http://www.youtube.com/watch?v=vQ2UFoxBvJ0

The future now

Technology allows brands to give instant

full experiences

The future now

The full experiencehttp://www.youtube.com/watch?v=2Zfu3kIVOQw

The consumer is in control

Brand = dialogue

The consumer is in control

Brand = dialogue

The consumer is in control

Brand = dialogue

EVOLUTION® DIGITAL

Did you notice something about the examples?

Almost no Tour operator driven examples! Time to start!

Did you notice something about the examples?

Almost no Tour operator driven examples! Time to start!

And than there is…And than there is…

http://www.youtube.com/watch?v=UB606VwC-ik

EVOLUTION® DIGITAL

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