Transformational change

- what to do on... and off

the Yellow Brick Road

Adrian Pyne

About Adrian...... • Organisation culture development

• Coaching and mentoring

• Collaboration

• Professional Services build and management

• Business Transformation programme delivery and rescue

• Portfolio, programme and project management capability development

• Enterprise PMO design/build/operate

• Intelligent Client model development

• Member of APM approx. 20 years

• APM Audit Committee

• Frequent speaker , conference chair and blogger

• Cabinet Office White Paper

• OGC: MSP, P3M3 & Portfolio Mngt review panels

• APM – Intro to Programme Mngt & Portfolio Mngt

• The Gower Handbook of Programme Management

• APM Registered Project Professional and Assessor 2

Applied Impact Technology 3

Where Change comes from

The impact of environment

Barriers to Change

Being successful: overcoming the Barriers

A summary for success

Content

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Where Change comes from

5

From the top

– Driven by strategy

– Pet projects

– Continuity delivers benefits

Where Change comes from

Ptolemy Alexander the Great

6

From the top

– Driven by strategy

– Pet projects

From within

Where Change comes from

Lead through inspiration, care and Trust 7

1. Increase urgency

Kotter’s 8 Step change model

2. Build guiding teams

3. Get the vision right

4. Communication for buy-in

5. Enable action

6. Create short-term wins

7. Don’t let up

8.Make it stick

Create a

Climate for

change

Engaging and

enabling the

organisation

Implementing and

sustaining change

Open Minds, Make the Change, Embed the Change 8

Organisation structure

Change vs. BAU

resource sources

customers/users

stakeholders

governance, e.g. financial approval

organisation culture

Impact of the environment for Change

an organisation fit for projects? 9

Impact of the environment for Change

Vision

Strategy

Technology

Process Policies

Values Organisation

Rules

Symbols

Relationships

Behaviours

Perceptions

Beliefs

Assumptions

Unwritten rules

Common practice

Work with your environment 10

Environment

Organisation culture

Opponents to change

Inertia and emotion

Unsustained change

Barriers to Change

Understand what can stop you being successful 11

All these are on a scale 1-3 with 3 as the highest

Q1. Do you Trust your Sponsor to do their role well?

Q2. Have you got all the resources you were promised?

Q3. Do you Trust your suppliers not to abuse, e.g. over changes?

Q4. Is your organisation “friendly” to your Change programme?

A little exercise

10 or more? will probably succeed

6-9? will struggle

Less than 6? Oh dear

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Overcoming FEAR

Being successful:

Overcoming the Barriers to Change

Choose the right delivery approaches

Don’t throw the baby out with the bathwater

Plan and prepare for sustainability

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Sadness

Shame

Disgust

PotentialStartle/Surprise

Anger

Trust

Thrive

Relate

Create

Enjoy

Excitement

Survive

Threat avoidance

Defensiveness

Attack

Fear

Responses8 Primary EmotionsLike the three primary colours

Copyright © 2011 Brenda Hales

Survive or Thrive? A little neuroscience

Being successful:

Overcoming the Barriers to Change

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Open minds to Change

Sell the Change

Stakeholder analysis

Communications PLAN

Know and communicate the purpose of the Change

Excite!

Being successful:

Overcoming the Barriers to Change

Overcoming FEAR

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Don’t throw the baby out with the bathwater

Re-combine and re-use

Being successful:

Overcoming the Barriers to Change

Eric Abrahamson - Creative Recombination

people

networks (social not IT)

culture

processes

structure

Eric Abrahamson: Change Without Pain

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Prepare for Delivery AND for Operations

Solution delivery

Benefits delivery

Parallel with delivery

Being successful:

Overcoming the Barriers to Change

Plan and prepare for sustainability

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Prepare for Delivery AND for Operations

Considering Operations & Usability in Requirements

Developing Operational changes/additions

Preparing for Transition

At Transition to BAU

Support period

Being successful:

Overcoming the Barriers to Change

Parallel with Delivery

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Prepare for Delivery AND for Operations

Communication

Negotiation, e.g. with unions

Behavioural or cultural change

Training

Demonstrations & Roadshows

Mentoring and Coaching

Being successful:

Overcoming the Barriers to Change

Sustainability approach may include:

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Programme management

Leadership approach

Organisation and culture

Being successful:

Overcoming the Barriers to Change

The right Delivery approach

Be flexible and adapt, e.g. plan, measure and adjust 20

Delivery approaches

Coersive

- Turnarounds

- Rapid

- Temporary

Directive

- Corporate

transformations

Consultative

- Modular

transformations

Collaborative

- Incremental change

Dunphy & Stace 1993

Leadership approach

Delivery method: Programme management Lead through inspiration, care and Trust 21

Being successful:

Overcoming the Barriers to Change

Managing Successful Programmes - Framework

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1. Increase urgency

Kotter’s 8 Step change model

2. Build guiding teams

3. Get the vision right

4. Communication for buy-in

5. Enable action

6. Create short-term wins

7. Don’t let up

8.Make it stick

Create a

Climate for

change

Engaging and

enabling the

organisation

Implementing and

sustaining change

Open Minds, Make the Change, Embed the Change

Being successful:

Overcoming the Barriers to Change

23

Being successful:

Overcoming the Barriers to Change

24

Kotter Lewin Pyne

Step 1: Establishing a Sense of Urgency

Step 2: Creating the Guiding Coalition

Step 3: Developing a Change Vision

Unfreeze Open minds

Step 4: Communicating the Vision for Buy-in

Step 5: Empowering Broad-based Action

Step 6: Generating Short-term Wins

Change Make the Change

Step 7: Never Letting Up

Step 8: Incorporating Changes into the Culture

Re-freeze Embed the

Change

Behaviours for success

Delivery organisation – not just roles

Being successful:

Overcoming the Barriers to Change

Ensure people know what they are to

do, where they fit and how they can

work

Build a confident and professional team 25

1. Lead through inspiration, care and Trust

2. Open Minds, Make the Change, Embed the Change

3. Work with your environment

4. Understand what can stop you being successful

5. Know and communicate the purpose of the Change

6. Recombine and re-use

7. Prepare for delivery AND for operations.

8. Be flexible and adapt, e.g. plan, measure and adjust

9. Ensure people know what they are to do, where they fit and how they can work

10. Build a confident and professional team

A summary for success:

Adrian’s Tactics for Change

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Thank you

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Pyne Consulting l

a.pyne@btconnect.com