Post on 07-May-2015
Transformation of E-Government to M- Government
Transformation of E-Government to M- Government :
Challenges and Opportunities Dr. Usman Zafar Country Manager – MENA Usman.zafar@init.ae
Dubai, 11.12.2013
Transformation of E-Government to M- Government
]init[ in a Minute
Specializing in IT Solutions for Governments, Administrations, NGOs, Financial Institutions and Businesses since its Founding (1995)
Privately Held & Technology Independent
Over 400 Employees in five Departments:
Applications & Platforms
Consulting
Content & Media Services
Creative & Portals
Operations
Business Volume 2011: 50 Million Euro (thereof over 80% in public sector)
Certified Quality Management (ISO 9001:2000) and Certified IT Security Operations Management (ISO 27001)
Transformation of E-Government to M- Government
Clients and references
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Transformation of E-Government to M- Government
What‘s Going on in E-Government
Government Web Presence
Electronic Government
Smart Government
Full eSociety Integration
Information Systems eServices & Transactions
„Business Card“ Who we are
Contacts
Transformation of E-Government to M- Government
We live in a mobile world: everything, everywhere, at any time
Transformation of E-Government to M- Government
Internet usage worldwide
Source: http://www.smartinsights.com/
Transformation of E-Government to M- Government
Internet Penetration by Country
Top 10 countries in Middle East
Smartphone Penetration by Country
Source: http://www.go-gulf.com/blog/internet-usage-middle-east/
Transformation of E-Government to M- Government
It‘s A Long Way To The Top
Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
Global Competiveness Handbook 2013/14
Published by the International Institute of Managing Development in Switzerland
Comparison of all nations in 19 different categories
Economic Performance
Management Practice
GDP per Capita
Government Efficiency
Top 10 rankings:
Results for UAE: Belongs to the countries with the highest development
In the Arabic World 2
Transformation of E-Government to M- Government
Location, 12/10/2013 name.surname@init.de
United Nations E-Government Survey 2012: E-Government for the People
„The rapid progress of the United Arab Emirates is a best practice case highlighting how effective e-government can help support development. With double the population and three quarters of the GDP per capita, the United Arab Emirates has achieved around the same level of online services as those offered in Norway, a global leader at the 8th position.”
Transformation of E-Government to M- Government
UN Survey 2012: Selected UAE Scorings
UAE now rank 28 in the E-Government Development
Index
UAE are highlighted as a top performer and rank 8 in
one-stop-government (“whole of government”)
UAE rank 12 in online service sophistication
Among South Korea UAE scores very high (100 %) for
the indicator “e-decision making”
(e.g.Government provides confirmation receipt on
citizen sent communication; Government provide
outcome on feedback received from citizens
concerning the improvement of their services)
Low medium scorings for the indicators e-information
(50%) and e-consultation (54%)
Transformation of E-Government to M- Government
Mobile Government
Transformation of E-Government to M- Government
Primary drivers of mGovernment
Source: European Journal of ePractice, Nr 17, 09/2012
Citizen Value
Technology Economy
mGovernment
• Voice, SMS, push, data • Devices and platforms • Cloud
• Cost reduction • Resource / process
efficiency
• Transparency • Participation • Shared governance
• Better decision-making • Better service provision • Better safety / security
Transformation of E-Government to M- Government
mGovernment service delivery
Informational Services
• Current government information
• Static content
• Regulation
• Emergency
• Register and report
• Vote
Interactive Services
• Engaging dialogue with government
• Sharing personal data
• Social media tools
• Location based technologies
Transactional Services
• Book appointments
• Buying bus or parking tickets
• Mobile signature
Integrated Services
• Combine services / data from different departments
Transformation of E-Government to M- Government
Benefits
Transformation of E-Government to M- Government
Improve administrative efficiency
Simplify complex operations
Focus on core functions and reuse of services
Provide device compliant interactions instead of static content
Transformation of E-Government to M- Government
Enhance participation and transparency
Involve users in decision making process
Extend known feedback channels
Take advantage of the "swarm"
Transformation of E-Government to M- Government
Increase closeness to citizens
Provide and receive bidirectional added value
Enable context-dependent approach
Push important content
Transformation of E-Government to M- Government
Foster economic development
Provide direct public services and other core services
Hold competitions to produce innovative solutions
Establish partnerships between public and private sector to share and transfer knowledge
Transformation of E-Government to M- Government
International Best Practices
Transformation of E-Government to M- Government
Presentation of statistical data (USA)
Key economic measures on employment, manufacturing, international trade, retail sales etc.
Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
Customs & Travel App (Germany)
Interactive calculator to determine the quantity and value of free allowances
Transformation of E-Government to M- Government
Annual tax declaration (Sweden)
Swedish citizens are able to submit their tax returns via mobile phone
Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
Mobile Election (Estonia)
Mobile phone as a secure electronic ID
The worlds first election via mobile phones in 2011
Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
Wireless Emergency Alerts (USA)
Disseminate emergency alerts to mobile devices
Alerts involving imminent threats to safety of life
Alerts issued by the President
Transformation of E-Government to M- Government
Tell me@1823 Government of Hong Kong
24/7 one-stop hotline services
Answers public enquiries for individual government departments
Cross-departmental complaints
Transformation of E-Government to M- Government
6 Propositions for Mobile Communication
Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
mGovernment establishes itself as THE innovation engine
The mobile Internet is already an economic factor
The administration strengthens innovation and business by using mobile technologies itself
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Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
“mPowered-Society” – public services are used via mobile
Majority of citizens use smartphones and want information on the go
Mobile services have great potential as existing examples show
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Transformation of E-Government to M- Government
Mobile government spares visits to the office
mGovernment is the logical continuation of the service concept in eGovernment
Mobile services will increase the quality of administration services
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Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
Content must be rethought
Content needs to be adapted to mobile usage situation Quick access to relevant content: reduce to the max
Use gamification for edutainment purposes
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Transformation of E-Government to M- Government
“Are you experienced?” – mGovernment as a user experience
Easy and intuitive to use (usability)
Attractive interface design (user experience)
Low access barriers (accessibility)
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Transformation of E-Government to M- Government
CeBIT, 7.03.2013 jan-lars.bey@init.de
Mobile applications require long-term strategies
The realization is only the first step in the life cycle of an app
Legal, technical and organizational issues need to be considered
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Transformation of E-Government to M- Government
Whitepaper eGov2Go
Addresses public decision-makers Compact overview of the topic of mobile government Focuses on the processes of change and organizational rethinking
Transformation of E-Government to M- Government
Dubai Smart Government Initiative
Transformation of E-Government to M- Government
Roadmap for service transformation
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Share vision (train main stakeholders on federal and local level)
Promote results (on a single platform)
Raise awareness (organize public surveys and polls, measure customer satisfaction)
Foster development / innovations (provide shared services, hold competitions)
Provide organisational / technical assistance (define standards, distribute guidelines, assess capabilities)
Transformation of E-Government to M- Government
Major Challenges
Transformation of E-Government to M- Government
Security
Institutional- and citizen-related security risks
Enable secure authentication and payment
Protection of sensitive data
Requires uniquely designed security systems on all levels
Transformation of E-Government to M- Government
Location, 12/10/2013 name.surname@init.de
Public authorities are a well established source
High user expectations in service provisioning
User adoption is about trust
Reliability
Transformation of E-Government to M- Government
Accessibility
User centric design is essential
Usability aspects are crucial
Use more than one mobile channel
Transformation of E-Government to M- Government
Evaluating and migrating existing services
Providing shared core services and APIs
Developing new services
Service Integration
Transformation of E-Government to M- Government
Keepsakes
Main prerequisites for mGovernment are fulfilled: Citizens are ready Administration is well prepared A master plan is being developed
As the challenges show mGovernment is highly complex With the expertise and strong partners mGovernment will be a success in UAE
Transformation of E-Government to M- Government
Thank you very much.
Location, 12/10/2013 name.surname@init.de
Dr Usman Zafar Country Manager- ]init] ME
Email:usman.zafar@init.ae
Cell: +971556348894
www.init.ae