Bonnie Curtis, Chief Human Resource Officer, Castellini Holly Mockus, Senior Industry Analyst, Alchemy

Transform Supervisors into Leaders with The Alchemy of Leadership

Today’s Speakers

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Holly MockusSenior Industry Analyst Alchemy

Bonnie Curtis Chief Human Resource OfficerCastellini

Agenda

• The Importance of Supervisor Leadership

• Why Traditional Leadership Training Programs Are Ineffective

• The Alchemy of Leadership Program

• Best Practices from Castellini

• Questions?

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The Importance of Supervisor Leadership

Supervisors = Make It ALL Happen!

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• Supervisors are critical in building employee trust & commitment

• Supervisors influence:

– Performance

– Satisfaction

– Engagement

– Organizational identity

– Retention

– Implementation of strategic change

• Supervisor soft skills build the foundation for the employee behavior, performance, and dedication

Supervisors are Critical to Meeting Employee Needs

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Team members want:

• To know what is expected of them

• The opportunity to do what they do best every day

• Recognition or praise for doing good work

• Supervisors that care & encourage their development

• To know that their opinion to count at work

• To feel their job is important

• To be provided with opportunities to learn and grow

Why Traditional Leadership Training Programs Are Ineffective

Traditional Leadership Training vs. The Alchemy of Leadership

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Other Leadership Training The Alchemy of Leadership

• In an office setting

• Expensive seminars

• Travels costs & time away from facility

• Classes with hypothetical exercises

• No accountability

• Complete English/Spanish libraries specific to manufacturing

• Affordable, convenient eLearning

• Quick courses available on site, 24/7

• Manager/supervisor reinforcement exercises

• Digital records track progress

The Alchemy of Leadership Program

The Alchemy of Leadership Modules

Performance Management• Anger Management

• Dealing with Difficult People

• Disciplinary Action

• Giving a Performance Evaluation

• Handling Employee Complaints

Leadership• Behaving Like a Leader

• Building Trust

• Engaging Employees

• Managing Change

• Valuing Differences

• Follow Up and Follow Through

Communication• Good First Impression

• Communication Basics

• Providing Constructive Feedback

• Active Listening

• Receiving Feedback

• Difficult Conversations

Teamwork• How to Delegate

• Motivating Yourself and Others

• Teamwork

The Alchemy of Leadership: Module Components

Instruction

1. Introduction

4. Key Elements3. Summary

2. Scenario

Why it Works

Exercises

Takeaways

Instruction & Summary Scripts

Key Elements Bibliography

The Alchemy of Leadership: Reinforcement Tools

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• Puts theory into practice

– Includes 5 situational questions for each module

– Enables supervisors to prepare for difficult situations with their manager

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Best Practices from Castellini

Go Big Fast

• Castellini Group

– 2 Cities

– 9 Sites

– 2500 Employees

– 3,000 fruits, vegetables, and floral items

• Zero Leadership Training

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Get Top Management Support

19Confidential and Proprietary

• Set direction

• Manage technology

• Set metrics

• Follow up

Lesson

#1

Provide For Everyone

20Confidential and Proprietary

• Start with Supervisors & Leads

• Expand to all office staff

• Think about co-ops & new hires

People will be happy you did this (mostly)

Lesson

#2

Go Above and Beyond

21Confidential and Proprietary

• Ability comes from practice

• Engagement brings partnership

• This can be life changing

Lesson

#3

Benefits & Trends

22Confidential and Proprietary

Core level of leadership improved

Improved retention

Increased employee engagement in 3 months

THANK YOU