The Training Department in the

21st Century Workplace2nd Edition

Harold Jarchewww.jarche.com

Thanks to Jay Cross for his help and clarification

with this version

Prior to 20th Century

•Training:

•Military

•Church

Changing Work

Local => Regional => Networked

Vocations => Jobs => Roles

Apprenticeship => Training => Flow

19th Century

• Factories require larger groups to work together

http://flickr.com/photos/brianhendrix/

20th Century

• Clocks measure working hours instead of the sun.

Training

• Mobilize & Train

• Instructional Systems Design

• Sales Training

• Corporate Training Department

21st Century

http://flickr.com/photos/8594424@N07/

• Merger of Work & Learning

Embrace Complexity

More info: http://www.cognitive-edge.com/

X

X

• We look at the present through a rear-view mirror- Marshall McLuhan

http://flickr.com/photos/sybrenstuvel/2681438887/

21st C.Emergent Practices

COMPLEXENVIRONMENT

Probe Sense Respond

First we have to take action:

Probe

Hierarchy“management knows best”

Management

Workers

the outside world

Networked Reality

Management

Workers

the outside world

?

the outside world th

e out

side

wor

ld

“Hyperlinks Subvert Hierarchy”

wirearchy.com

1) Probing

2) Sense-making 3) Responding

Management

Workers

Information, Knowledge

& Trust

Training c. 21st Century Supporting Work in Complex Environments

1) Collaborative Work & Learning

2) EmergentPractices

3) Tools &Processes

Management

Workers

Connecting & Communicating

Contact: harold@jarche.com

Cartoons: gapingvoid.com