Top 10 KPIs for… EMC® Document Sciences® xPression

First… What Do You Know About YOUR xPression

Server?

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• Do you have insight into processor load, memory consumption and disk space?

• Can you determine overall server health?

• Do you know if your xPression Server is available to generate documents?

• How many Web Service requests and batch jobs are successfully processed on a typical day?

• Is your system operating at its peak?

• How long does it take to publish a document via Web Services?

• Are you meeting end customer SLA’s?

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Without Deep xPression Insight...

xPression production stops –

fines and lost revenue can result

and….

Significant time is spent

troubleshooting and firefighting

when issues occur

Top 10: Server, Processing & Performance

KPIs for xPression

Keep Your xPression Environment Healthy

with these 3 types of metrics

Performance

Processing Stats

Server Health

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Performance

KPIs 1-4

Batch Run Time Optimize nightly, batch schedules

Web Service Publishing Time Know if you are

meeting end customer SLA’s

xResponse Publishing Time Track over time to

keep customer service reps productive

xRevise Publish Document Time Know editing user response times,

gain objective SLA information

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Processing Stats

KPIs 5-8

Batch Job Run Counts

Know volumes over time for

capacity planning

Batch Job Error Counts

Understand and prevent future

issues

Successful Web Service

Requests

Know daily volumes and peak

times

Web Service Error Counts Diagnose and prevent future

failures

9 9

Available Disk Space Ensure

continuous document production

Server Health

KPIs 9-10

CPU and Memory Usage Track over time, gain insight into server capacity

and performance

How APM Can Help

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Discover performance issues before

critical, mandated document

generation is affected

Reduce MTTR & automate

remediation

Continuous availability,

user productivity & SLA’s met

APM =

Application Performance Management

How Reveille for xPression Can Help

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Improved CCM Service

Levels

Reduced Support and Management Costs

•Reduce issue resolution times (MTTR)

•Boost application uptime

•Objective KPI’s for capacity planning / chargeback

Increased End-User Productivity

•Increase design and interactive user productivity

•Understand service level baselines

•Ensure end customer SLA’s

•Accurate, objective SLA reporting for IT and business stakeholders Ensure Regulated

Document Production

•Reduce potential for fines due to system downtime

Thank You

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http://reveillesoftware.com/product-tour/

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