Post on 25-Jun-2015
description
TOMAS.BSCA perfect tool for strategic and operational management
www.tomasdse.com
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Balanced scorecard
VISIONFinancial perspective
To succeed financially: How should we appear to our shareholders?
Customer perspectiveTo achieve our vision:
How we should appear to our customers?
Internal business processesTo satisfy our shareholders and customers: What business processes must we excel at?
Learning and growth perspectiveTo achieve our vision:
How will we sustain our ability to change and improve?
What is BSC?
BSC is a response to a serious
deficiency in traditional
management systems; their
inability to link company’s
long-term strategy with its
short-term actions” (Robert S. Kaplan
in David Norton: Harvard Business Review,jan.-
feb.1996)
The balanced scorecard is a
management system that
enables organizations to clarify
their vision and strategy and
translate them into action
BSC is a means of
communication, not control
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Profitable growth of the corporation
60% of corporations do not link financial objectives to strategic planning.
The incentives of the key personnel are not connected with the strategy realization.
Processes of the strategic planning are not connected.
60% of corporations do not link financial objectives to strategic planning.
The incentives of the key personnel are not connected with the strategy realization.
Processes of the strategic planning are not connected.
Gap between strategy formulation and execution
Gap between strategy formulation and execution
Objective and project oriented management. BSC system introduced. Strategic office established.
Objective and project oriented management. BSC system introduced. Strategic office established.
Successful corporations typically had
Successful corporations typically had
90% of corporations do not reach goals from their Strategic plans90% of corporations do not reach goals from their Strategic plans
Pro
ble
mP
rob
lem
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The latest researches show that BSC is used by
1
2
3
60% Fortune 1000 companies
60% world top-300 banks
40+% middle sized comp. in Europe
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Strategic desk and BSC
Financial perspective Clients perspective
Business process perspective Learning and growth perspective
Program strategies
Cash-flow management
BSC
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Mission and Vision
First define the mission and vision.
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SWOT analysis
Make SWOT analysis for Company and Business units.
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Cascading strategies
TOMAS.BSC can cascade strategies down from corporate levels to business units and ultimately to employee level. It can assign tasks to achieve strategic objectives (with terms, performers, priority, attached documents).
TOMAS.BSC can cascade strategies down from corporate levels to business units and ultimately to employee level. It can assign tasks to achieve strategic objectives (with terms, performers, priority, attached documents).
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Task review and reporting
Through internet, all persons involved get reviews of tasks for realization of the strategic objectives, Performers report about their tasks, reports can be viewed by different parameters (due tasks, by performer, status…) .
Through internet, all persons involved get reviews of tasks for realization of the strategic objectives, Performers report about their tasks, reports can be viewed by different parameters (due tasks, by performer, status…) .
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Key performance indicators
What can’t be measured can’t be managed, so define indicators to measure success of the fulfillment of strategic goals.
What can’t be measured can’t be managed, so define indicators to measure success of the fulfillment of strategic goals.
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DASHBOARDS
Through dashboards you can monitor, how you prosper towards planned strategic goals at all levels of the company.
Here, Red indicates below the plan and green indicates that you are above plan.
Through dashboards you can monitor, how you prosper towards planned strategic goals at all levels of the company.
Here, Red indicates below the plan and green indicates that you are above plan.
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DETAILED ANALYSIS
Detailed drilldown analysis makes it easy to follow-up and monitor progress towards goals and history.
Applications warns you about potential danger (on business units, products or buyers).
Detailed drilldown analysis makes it easy to follow-up and monitor progress towards goals and history.
Applications warns you about potential danger (on business units, products or buyers).
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Dynamic Strategic map
Dynamic strategic map indicates if there are bad KPI‘s or tasks are delayed for a specific strategy.
There is the whole Strategic plan on one page every morning.
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We can monitor also Map with locations success.
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Strategies and KPI‘s influence
For every indicator you see which strategic objectives is influenced (directly or indirectly) when planned goals are not achieved.
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Plan, Do, Check, Act
BSC encourages the learning process and ensures directions for constant improvement.
All employees can contribute through initiatives for improvement.
EASY TO USE
Check if responsible persons ACT ed
accordingly
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Convenient acces from everywhere
Web or mobile BSC for convenient access anywhere.
Web or mobile BSC for convenient access anywhere.
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What you measure: Business excellence
Solution can be used also for monitoring the results of business excellence (Total Quality management- TQM,EFQM).
Solution can be used also for monitoring the results of business excellence (Total Quality management- TQM,EFQM).
EASY TO USECreate new perspectives and achieve multi-perspective view on your business
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What you measure: 20 Keys
Example of how the system could be set up to monitor Kobayashi methodology of 20 keys.
Example of how the system could be set up to monitor Kobayashi methodology of 20 keys.
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What you measure: Processes
Through dashboards it can monitor, how you prosper towards planned strategic goals on all processes.
Through dashboards it can monitor, how you prosper towards planned strategic goals on all processes.
EASY TO USEAdd processes and define Mision, Vision, SWOT, Strategies... or link them from Tomas.Proces
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What you measure: Operative measures
Use the software to follow-up operatives or crisis measurements.
Use the software to follow-up operatives or crisis measurements.
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OLAP Cube Analysis option
For review and analysis use, as an option, OLAP multi-dimensional cube.
For review and analysis use, as an option, OLAP multi-dimensional cube.
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Automated reporting through excel
Monthly report preparation for KPI‘s can be automatized through help of excel add-in.
Monthly report preparation for KPI‘s can be automatized through help of excel add-in.
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BSC designer
BSC creator can create independent creation of BSC system (perspectives, indicators, formulas, aggregation, warnings, users, e-mail warnings, ...).
BSC creator can create independent creation of BSC system (perspectives, indicators, formulas, aggregation, warnings, users, e-mail warnings, ...).
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Data loading
Data is loaded manually, automatically or through excel.
Data is loaded manually, automatically or through excel.
Manually in BSC
From company‘s ERP Through excel
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BSC for group of companies
Central Datawarehouse
Central Datawarehouse
Corporate
Headquarter
Corporate
Headquarter
Comp USA
Comp USA
Comp.AfricaComp.Africa
Comp.Asia
Comp.South
America
Comp.South
America
Comp. AustraliaComp.
Australia
Central BSC
BSC server for corporate management
Local BSC servers
Clients with WWW acces to central BSC
Every company in the group has its own BSC, data is automatically transferred to Central Data-warehouse.
Every company in the group has its own BSC, data is automatically transferred to Central Data-warehouse.
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Central administration for group of companies
Tables (products, BU, markets...) matching is edited through WEB interface.
Tables (products, BU, markets...) matching is edited through WEB interface.
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TOMAS.BSC clients
Define Mission/Vision. Define SWOT. Define Strategic goals. Define action plans. Define Indicators and formulas. Create Strategy maps and Dashboards. Load data. Analyze performance. Using OLAP Analyses and excel-add in. Create users rights.
Designers/ConsultantsDesigners/Consultants ManagersManagers
Review Dashboards. Review Strategic maps. Analyzing KPI‘s. Make comments and Initiatives. Create Dashboards for their business
units. Add strategies for their business units. Create action plans. Monitor tasks realization. Analyze Strategic performance. Using OLAP Analyses and excel-add in.
Review their tasks. View on which strategy their tasks
influence. Report online about performing their
tasks. Upload documents to their reports.
PerformersPerformers
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TOMAS.BSC Overview
Strategic planning and monitoring
Balanced scorecard
Proces monitoring
Business excellence
Total Quality management
Operational management
Designers/ consultants
ManagersPerformers
Project monitoring
Links to other
Tomas modules
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Before and After: Changes & Benefits
Realization of the Strategic plan can be monitored on Strategic maps, that alerts about late task or bad KPI‘s.
Strategic plan of all BU can be easily seen inside IT tool in one location.
Red colors alerts on delayed tasks. Dashboards with KPI’s for every BU, and business area,
benchmarking, traffic lights to be alerted. We can get success for every BU manager calculated and
weighted from KPI’s he is responsible for. Balanced KPI’s from all perspectives: financial, customers,
process, learning and growth. OLAP analytical tool with great analytical power (drill down,
rotation, filtering, sorting, charts, aggregations for Regions…
Excel add in for automatically preparation of reports for management.
Realization of the Strategic plan can be monitored on Strategic maps, that alerts about late task or bad KPI‘s.
Strategic plan of all BU can be easily seen inside IT tool in one location.
Red colors alerts on delayed tasks. Dashboards with KPI’s for every BU, and business area,
benchmarking, traffic lights to be alerted. We can get success for every BU manager calculated and
weighted from KPI’s he is responsible for. Balanced KPI’s from all perspectives: financial, customers,
process, learning and growth. OLAP analytical tool with great analytical power (drill down,
rotation, filtering, sorting, charts, aggregations for Regions…
Excel add in for automatically preparation of reports for management.
Before (current situation)Before (current situation)
Strategic plan of business units (BU) is only on paper. Difficult to monitor if planned activities in BU are finished. Difficult to monitor Indicators of success from BU and
react promptly. Stimulations for the BU managers can’t be linked to
achievement of strategic goals. Monitoring only financial KPI’s of the BU can alert on the
problems with delay (even one year or more). No analytical tools for analyzing data of one company and
group. Stimulations for the employees can’t be linked to
achievement of strategic goals.
Strategic plan of business units (BU) is only on paper. Difficult to monitor if planned activities in BU are finished. Difficult to monitor Indicators of success from BU and
react promptly. Stimulations for the BU managers can’t be linked to
achievement of strategic goals. Monitoring only financial KPI’s of the BU can alert on the
problems with delay (even one year or more). No analytical tools for analyzing data of one company and
group. Stimulations for the employees can’t be linked to
achievement of strategic goals.
After ( Implementation )After ( Implementation )