Business Services

Tata Docomo Toll Free Service

• A single nationwide number for your business/Customer

Support

• Maximum Accessibility and geography spread

• Competitively priced for today’s marketplace and offers

complete flexibility

• Business continuity through online portal by managing call

routing (Geography based routing, Time based routing, Cal

proportion based routing, conditional routing etc.)

• Cost optimization at customer’s infra end by using the

Online portal

• Run Business critical applications efficiently

• White listing and Blacklisting

• Wide range of choice numbers

Business Services

Call Free Service (1800)

• Customer’s reaches to enterprise without

any cost.

• The caller to the Toll Free number is not

charged for the call.

• The called party, which is the subscriber for

Toll Free service is charged for the call.

• Number format: 1800-XXX-YYYY:

• AB= 00

• XXX= 419,420,258 , 108, 208,315

(Customer’s Choice)- TTSL Circle

• XXX= 266,210,267,209 (Customer’s

Choice)– TTML Circle

• YYYY = Can be 4 digit long (Customer’s

Choice)

Call Local Service (1860)

• Customer’s reaches enterprise with ONLY

LOCAL CALL COST

• The calling number pays only the charges

of a local call

• The Called number pays the charges per

min as specified by the Service Provider

• Number format: 1860-XXX-YYYY

• AB= 60

• XXX= 420,258 ,108,208 (Customer’s

Choice) – TTSL Circles

• XXX= 266,210, 267 (Customer’s Choice)

– TTML Circles

• YYYY= Can be 4 digit long (Customer’s

Choice)

Toll Free Offerings

3

Business Services

Advanced Features with Online Portal

4

Toll Free

Number

Time Routing

Condition Routing Geography Routing

Proportional Call

Distribution

No Answer or

busy

00:00-5:00

5:00-21:00

21:00-0:00 Sales

Enquiry

Tech. Support

Business Services

What’s in it for you?

5

Sl No Features Advantage Benefits

1 Geography Based

Routing

It allows organizations to route calls to

different terminating locations pan India.

Termination of TFN will be on Tata Docomo

Postpaid connection (PRI/Walky/FWT etc.)

• Real time Customized call treatment

• Immediate cascading of objectives

2 Time based Routing It allows organizations to route calls to

different answering locations, depending on

the time of day.

• Managing time & day distribution

accurately

• Optimizes call centre costs &

manpower accordingly

3 Proportional Call

Distribution

It allows organizations to balance the call

load at various locations

• Optimizes call centre & manpower

costs

4 Condition Based

Routing

It allows organization to manage call levels

and peak volumes by establishing thresholds

for each center.

• The caller never hears a busy signal

• No Call Missed

• Customer served 365 days

5 PIN Based Routing

Option

It allows organisation to prioritize certain

group of people to access their service, then

they can set a PIN for all incoming calls so

that only selective calls are further

processed

• Customized treatment to caller

• Screen all incoming calls

• Also helps in cost optimization &

Manpower

Business Services

USP of our Service

6

TFN/ UAN USP Benefits to Customer

1800/ 1860 Online Portal Keeps 24x7x365 connected with customers

1800/ 1860 Capability of managing the

routing through online portal

• Online Real Time Access via a User Friendly

Web-Interface

• Customer can Define/ Change your call

termination numbers

• Reconcile call routing details Online -

1800/ 1860 Choice of SCP Code Customer gets wide range of numbers to choose.

We have 10 SCP Codes.

1800/ 1860 Superior Interoperatability Call matures from any operator PAN India.

1860 Access from MTNL Calls from MTNL will also mature in UAN

services.

Business Services

Thank You

For further details, please contact us at

mktg@tatatel.co.in