Demonstrate need for improvement

within the company

To show a proposed Solution the

problem.

T-mobile has decided to outsource more

jobs outside of the US.

3

Employees of T-mobile are losing their jobs.

4

More than an hour wait time

5

Language Barriers

6

T-Mobile is a company that started in

1994 and has become one of the most

outstanding companies in the United

States and in the world.

The main reason of its success is because

over the years it continues to upgrade

and offer new products.

1. Strengths

Large corporation well known in

Europe and the United States

Strong brand equity and recognition

Well established 4G network

Steadily growing customer base

Good advertising

Provide jobs to Americans

2. Weakness

Communication barriers

Call centers based in other

countries

Outsourcing employees

Waiting time for customers to

speak to a representative

3. Opportunity

Increasing 4G coverage

First to introduce Google base

phone

Giving Americans more jobs

New technologies

4. Threats

Intense Competition

Economic downturn in both the

United Stated and in Europe

12

13

Many of the plans and services should

be available for new, existing, and

returning costumers

Communication and media can possible

be used acquisition for existing

customers

14

Communication Barriers

Jobs are being outsourced and

therefore jobs are being cut

Less quality Customer Service

15

Keep jobs in United States and therefore

allowing employees to keep their

jobs, eliminate communication barriers

and improve the quality of customer

service.

16

http://www.t-

mobile.com/Company/CompanyInfo.

aspx?tp=Abt_Tab_Awards