Terence Brake

Head of Learning & Innovation

TMA World

Working Virtually Core Principles For Success

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Welcome

Author: Where In The World Is My Team? Making a Success of Your Global Virtual Workplace. Jossey-Bass, 2009 Virtual Experience: Worked from home office with all corners of the world for the last 18 years

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For those of you who don’t know us:

TMA World

We offer authoritative and versatile learning solutions for

companies looking to develop high-performing talent for the

new digital, borderless workplace.

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What Is This Webinar About?

Is Not About:

• Setting up a virtual office

• Running a virtual meeting

• Writing good e-mails

• Using a webcam

• Six Cs of Team Collaboration - see book ;o)

It Is About:

• Core underlying principles to adopt for effective virtual working in the increasingly borderless workplace:

Across-City

Across-Country

Across-Continents

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Principles Defined

“Fundamental norms, rules, or values

that represent what is desirable and

positive for a person, group, organization, or community.”

BusinessDictionary.com

© Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 6

Virtual Work Defined

“work done outside of the

traditional physical office

or workspace.”

Manpower

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The PRIME Principles

The People Principle

The Reality Principle

The Inclusion Principle

The Momentum Principle

The Easy Principle

P E O P L E

Reality

EASY INCLUSION

M mentum

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People

People Principle:

Focus on connecting, not connections

Think quality, not quantity

Give, don’t just take

P E O P L E

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People

Think quality, not quantity

Analyze your network – strong ties/weak ties mix, superconnectors, diversity, complementary knowledge and skills, creativity and insights

Reach out rather than wait for an invitation, explain benefits for both

Give, don’t just take

Help others first

Show gratitude and sincerity, collaborate, build trust

Don’t keep score

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Reality

Reality Principle:

Determine what’s real from what’s imagined

Beware the stories you tell yourself

Check for bias bugs

Reality

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Reality

Beware the stories you tell yourself

Be careful how you close the gaps in your knowledge of others – get from interpersonal ‘mush’ to interpersonal clarity

Encourage quality conversations to minimize distortions, don’t just talk

Check for bias bugs

Mindset

Fears

Similarity

Proximity

False attributions

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Inclusion

Inclusion Principle:

Communicate to bridge distances

Keep assumptions of similarity in check

Understand the preferences of others

INCLUSION

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Inclusion

Keep assumptions of similarity in check

Be aware of the signals you’re not receiving

Be cautious of superficial understanding

Show respect by wanting to know the person, not just his or her e-mail address

Understand the preferences of others

Create opportunities for learning about each other’s preferred ways of using technology, communicating, giving and receiving feedback, problem solving, etc.

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Momentum

Momentum Principle:

Keep the energy flowing

Minimize uncertainty

Deal with conflict sooner rather than later

M mentum

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Momentum

Minimize uncertainty

Take responsibility for clarity about what, why, who, when, where and how?

Update regularly and frequently

Remember that the risks of over-communicating are far less than those of under-communicating

Deal with conflict sooner rather than later

Be proactive to prevent conflict

Listen and look for weak signals that indicate potential conflict

Use real time communication when possible

Don’t let communication frequency slow down

Practice self management, restraint

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Easy

Easy Principle:

Make life easy for yourself and others

Take responsibility for communication

Help connect the dots, for yourself and others

EASY

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Easy

Take responsibility for communication

Take extra care with articulation, tone, grammar, etc.

Focus on shared understandings, not cleverness

Be transparent; avoid making your virtual colleagues read your mind

Help connect the dots, for yourself and others

Communicate the big picture as well as the details

Switch ‘seats’, provide context to help understanding - what do others need to know to make sense of what I am saying

Create regular opportunities for the sharing of interpretations and perspectives

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The PRIME Principles

People: Focus on connecting, not connections

Reality: Determine what’s real from what’s imagined

Inclusion: Communicate to bridge distances

Momentum: Keep the energy flowing

Easy: Make life easy for yourself and others

P E O P L E

Reality

EASY INCLUSION

M mentum

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Thank You

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Q&A

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Contact us at enquiries@tmaworld.com

or Terry directly at tbrake@tmaworld.com

Get in touch!

Please visit our website

www.tmaworld.com

TMA World is a leader in developing talent for the global workplace.

Thank you for your participation

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TMA World is a leader in developing talent for the global workplace. Across 50 countries we apply a blend of experiential workshops and e-learning methodologies to enable individuals at all levels to lead and collaborate across distances and difference:

Develop leaders - who possess appropriate global mindsets and competencies

Engage global teams - to collaborate seamlessly and support international growth

Achieve consistency - across cultures, methodologies and management

Harmonize cross-border relationships - both internally and externally

Unify your people - to enable the free flow of ideas and skills globally

To find out more about how we can help you address your learning and development challenges, please contact us at enquiries@tmaworld.com or visit our website www.tmaworld.com

London New York San Francisco Hong Kong Singapore Bangalore Moscow

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TMA World Publications

Written by Terence Brake, President, TMA World-Americas

Where In The World Is My Team? Making a success of your virtual global workplace

‘Where In The World Is My Team? Making a success of your virtual global workplace’ addresses the issues of ‘Sanity, Survival and Success in Global Teams’. Tools, theories and concepts are introduced to help businesspeople working internationally to understand and develop the competencies required to manage and lead global teams.

The Global Leader: Critical Factors For Creating The World Class Organization

Globalization may have become a cliché, but that doesn’t make it any less real or any easier to achieve and sustain. Global competitiveness requires continuous attention to core capabilities. ‘The Global Leader’ addresses one of the most critical capabilities needed for winning in this new business environment: a company’s ability to develop global leaders throughout its organization.

Managing Globally

‘Managing Globally’ is a practical, self-help guide to help you develop key management skills for working with other cultures. Packed with essential tips and advice you will learn how to adapt to different working practices, from overcoming language barriers, making presentations and carrying out negotiations to working in global teams and managing conflict.

Manager's Handbook

A comprehensive guide to learning key management skills, understanding core business concepts, and planning a successful career, ‘Manager's Handbook’ is both an introduction for new managers and an up-to-date reference for experienced managers and those working in new businesses.

MANAGEMENT TRAINING BLOG

The work revolution is here and now! This blog discusses and investigates trends and issues associated with the international workplace, including effective communication, collaboration and virtual working.

http://www.tmaworld.com/news-

insights/blognews/