div class=trans-pagebuttonPage 1button div class=trans-image amp-img class=trans-thumb alt=Page 1: Timeline of Cultural Change from Customer Service to Relationships src=https:reader030fdocumentsusreader030viewer202203250255bac1edbb61eb1d2e8b463chtml5thumbnails1jpg width=142 height=106 layout=responsive amp-img divpIT DEPARTMENT TIMELINEpdiv