HITTING THE TARGETWho we are and who we want to be.

Cul-ture noun \ˈkəl-chər\ The set of shared attitudes, values, goals, and practices that characterizes an institution or organization.

Culture eats strategy for breakfast.

IVAN MISNERFOUNDER OF BNI

Culture eats strategy for breakfast.

IVAN MISNERFOUNDER OF BNI

Our strategies will evolve and change over time always shaped by our culture which is enduring.

Whether you want it to or not!

This is the goal of this document. It is a living breathing guide to who Time On Target is and who we want to be.

OUR IMMUTABLE LAWS

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Dive Deep Enough to Touch BottomDelight the Customer Not the Boss

Givers Gain

Use Good Judgment

No Dicks Allowed

Dive Deep Enough to Touch Bottom

We don’t treat symptoms.

If we aren’t diving in and understanding the cause, we aren’t in a position to fully help our clients.

We don’t treat symptoms.

If we aren’t diving in and understanding the cause, we aren’t in a position to fully help our clients.

This is why Time On Target exists, to help small businesses grow and achieve their goals.

Knowledge is having the right answer.

Intelligence is asking the right questions.

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Knowledge is having the right answer.

Intelligence is asking the right questions.

?We like to think that if we have more of this…

Knowledge is having the right answer.

Intelligence is asking the right questions.

?We like to think that if we have more of this…

We will have better this.

We don’t take what we see at face value. The more we question what we see the better the outcome for us and our clients.

Delight the Customer NOT the boss.

Have the courage to start with the customer. My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers.

ANDREW MASONFORMER CEO OF GROUPONIN HIS DEPARTURE EMAIL

Delighting our customers is key to the long term survival of our company.

“Will what I am about to do delight them?”

“What’s in it for the customer?”

“Will what I am about to do delight them?”

Don’t just make them happy, make them successful!

“What’s in it for the customer?”

Givers Gain.

Givers Gain.

Thanks BNI!

Help because it is the right thing to do and because you want to not because it will give us leverage with clients or vendors.

Even if we can’t help a client, we know and trust people who can and will always make the introduction.

Use Good Judgment.

What is good judgement?

The needs of the many outweigh the needs of the few or the one.

SPOCKUSS ENTERPRISE

The needs of the many outweigh the needs of the few or the one.

SPOCKUSS ENTERPRISE

The many won’t be hindered by new policies and processes that result due to the poor choices made by one member of the team.

Our guideline is to always put

Team Over Self

Company Over Team

Customer Over Company

Our guideline is to always put

Team Over Self

Company Over Team

Customer Over Company

Remember, making decisions in the customer’s best interest is in our long term best interest too!

No Dicks Allowed

You are the average of the 5 people you spend the most time with.

JIM ROHN1930-2009

Mean people suck.

Mean people suck.

We don’t want to suck.

Life’s too short to deal with rude, arrogant people who are only out for numero uno.

MIKE MICHALOWICZAUTHOR, THE PUMPKIN PLAN

Life’s too short to deal with rude, arrogant people who are only out for numero uno.

MIKE MICHALOWICZAUTHOR, THE PUMPKIN PLAN

If this describes you, you most likely won’t enjoy working with us or for us.

WE WERE INSPIRED BY:

• HubSpot Culture Code• The Pumpkin Plan by Mike Michalowicz• Ivan Misner at BNI• Hugh MacLeod at gapingvoid.com• Andy Bounds, Author of The Snowball Effect and The

Jelly Effect• Terry Hamill at BNI...And many other fiends and business partners