2 | York Solutions

Think IT Association

Mission: “To foster professional growth and development through the power of networking and collaboration.”

• Think IT is a service of

• Think IT Association was founded in 2009. Each group meets regularly in an informal, roundtable format with a different member from the group facilitating each session.

• The Project Management Office group is designed exclusively for IT project

managers, program managers, portfolio managers and business analysts.

• Additional Think IT Program:• Link to Leadership – Registration for our Spring session has officially

opened! • 6 month leadership development course that is designed and led by IT

executives from across the metro• Benefits Genesys Works-Twin Cities alumni through the Think IT Young

Professionals Scholarship fund

• While there is no cost to be a member of Think IT, it is not FREE and we do ask that members invest their time and experience and be open to facilitating

3 | York Solutions

Barriers to Entry

A big thank you to the following companies who have hired our B2E students!

For more information, contact: Silvia Hinton at shinton@yorksolutions.net

4 | York Solutions

A Proud Partner of

To date we have raised a total of $542,495 for Genesys Works, through the Think IT Golf Invitational and our Link to Leadership program!

Thank you to our 2018 Sponsors!

5 | York Solutions

Upcoming Meetings

• Friday, September 14th – SPG Meeting

• Topic: Supporting IT Innovation

• Location: Medica

• Facilitator: Stephanie Tulgren, Vice President, Strategic Vendor Optimization at US Bank

• Friday, February 1st – ITL Meeting

• Topic: Robotic Process Automation

5 things we wish we had known before starting our RPA journey.

• Location: Best Buy

• Facilitator: Frederic Pontaut, Director, Corporate Systems at Best Buy

• Friday, February 15th – Quarterly Event

• More details to come!

Save the Date!

Seeing Beyond Scope:

How to Ensure Success for

Non-IT Stakeholders

Learnings from Xcel’s SAP implementation

January 11, 2019

PTT: Productivity Through Technology

7

Success is NOT a spectator sport

Handshakes, not Handoffs One Team,

One Goal

People, Process, and

Technology

Winning the

Hearts and Minds

Calm is Contagious

• Start with Why?

– Why does this matter to an end user’s “day job”? Why does it matter

more to some?

• As a leader and partner, be the one to listen

• You have influence!

– Leaders make decision based on information in front of them and

incomplete information

– Leaders want you to have a voice that aggregates perspectives and

priorities from all affected parties

Doing IT With, Not To

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• Formal, written, time bound requirements and expectations – from

actual end users

– Business sign off is critical for engagement and “owning it”

– IT teams aren’t those that sign off on deliverables, end users sign off

• Education Required

• Engagement every day Required

• Show small progress steps via current process

– Don’t come in to change all processes and declare all existing things

“dumb”, “clugy” or “archaic”

– Do show small wins and true caring for the experience of people affected

by change

• “DRAFT” slides to communicate project parameters can be your friend

End Users decide success criteria

9

• All Channels – in-person, visual onsite, large phone conferences, small group sessions with influencers

– The time spent in relationship development will provide both awareness of what stakeholders care about and pave the way to trusting working relationships

– End result – faster, better and more relevant results

• Perform Mock/Dry Runs for end users and participants in big changes

– Role Play – do actual choreographed run-throughs with stakeholders

– Practice exactly how you will Perform

• Do NOT assign tasks to teams or individuals or assume compatibility with existing functions unless they expressly accept them via in-person conversation

Over Communicate: Early and Often

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• As Leaders – first, we criticize ourselves fearlessly and with

vulnerability

• Let go of being right and perfect early on in favor of eventual (time-

boxed) success

• Don’t let a good crisis go to waste

Using Lessons Learned as Buy-In Builders

11

Accountability Matrix & Go-Live Readiness

Data Readiness

• Converted data has been identified,

cleansed, and enriched

• Action Plan: Clean up data in legacy

systems prior to conversion

Sustainability Readiness

• Go-Live Criteria: Sustainment organization

is staffed

• Action Plan: Identify staff to take on value

ownership roles

People and Org Readiness

• Go-Live Criteria: 100% of employees

complete training

• Action Plan: Prioritize work and plan

employee capacity to allow for training

External Stakeholder Readiness

• Go-Live Criteria: Suppliers are able to

transact in PTT systems

• Action Plan: Establish and execute a

supplier enablement plan

Business Process Readiness

• Go-Live Criteria: Procedures are updated to

reflect PTT processes

• Action Plan: Identify owners for procedure

updates and work with BPC members to

update procedures to reflect new PTT

processes

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Business ‘Ready to Accept’

Technical

Infra. & Site

Readiness

People & Org

Readiness

Sustainability

Readiness

External

Stakeholder

Readiness

Cutover

Readiness

Application

Readiness

Support

Readiness

Go-Live

Readiness

Data

Readiness

Business

Process

Readiness

Solution ‘Ready to Deliver’

Support Readiness

• Post go-live support organizations have

been established with sufficient capacity

and are prepared for crisis situations

(Hypercare)

Tech and Site Readiness

• Site infrastructure set up and tested (e.g.,

printers and laptops)

• Hardware, software and middleware are

set up and tested for functionality,

performance and security

Application Readiness

• Configuration and development objects

have been designed, built and tested (MM,

PM, WM, BI and Legacy Applications)

• Enabling projects have completed design,

build, test and training activities

Cutover Readiness

• Cutover processes defined, tested and

communicated (both technical and

business)

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Thank you to Xcel Energy for hosting and to Drew & Cindy for facilitating!