Post on 06-May-2015
description
There is always Governance somewhere
But has it reached your intranet? Sara Redin, Senior Analyst and Facilitator
mail: sr@jboye.dk, twitter: onlineredin, cell: +45 30 27 79 90
Facilitator… more than anything
I come from a small organisation that focuses on knowledge sharing between digital professionals. We are driven by customer demand and steered by our ambitions on behalf of our clients. Our HQ is in Jutland, and most days less than 20% of the employees are sitting together. Our intranet can be edited by all staff, including the frontpage. We have thousands of intranet pages of which we use around 20.
Why do you need governance?
What would be possible if only you had it?
IT!
Too much content
Wrong content
Liable content
Wrong technical platform
- owned by the wrong people
- disowned by the right people)
Wrong team
No mandate over team
No control over project portfolio
Time wasted on doing the wrong things
The right technology is taken hostage by a threatened department
BU’s take their business critical projects elsewhere
Organisations in general coordinate too little and produce too much
But not everyone are equally frustrated
Possible fixes?
Some tools
Ownership and expiration dates
Great service
Business model - save costs - customer service - process optmization - compliance
Sanctions on rule breakers
Intranets are more difficult to work with than most external
pages
The intranet challenge
When is Go-Live?
I need to put this money
on sales, right now
I need more layouts
Lunch?
I’ve heard we are
getting a really crap
intranet
It has to be Sharepoint, or I will miss
the trip to Vegas.
I want Google
for search
What do you think?
I wanted a new intranet, NOT a
governance project
People have to read my top stories!
You deal with opinionated amateurs
Quote from a member:
”Intranets are great for tasks of high frequency and low complexity.
Managers deal with tasks of high complexity, infrequently”
At the core of Governance is leadership
Know your facts and doublecheck
Trust, but follow up
Push outside the comfort zone, juuust...
Commmunicate, communicate communicate
Be visible and network
Set the right team and work it
Prioritisation is always possible
Loose your definition of perfection
Some answers Frontpage real-estate always have to be dealt with politically, numbers work but there are still feelings
Managers don’t care about content and functionality if it isn’t for them
If you know Search doesn’t stink, it doesn’t. It just takes time for your users to realize. A bad Rap is a really bad investment
It takes time to understand the business, and we never spend enough time neither listening or informing
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