ISSUE 11 May 2012 T: 1300 656 922 ABN 66 138 789 161

In this edition•WelcomefromCEO•VowNationalConference2012•VowMiniConferencewrapup•ComplianceUpdate•VowAcademy•IndustryFocus (CliveKirkpatrick,StGeorge)•UpClose(AndersonVago, RutherfordCapital)•PinnacleClub-March2012•QuickNews

The Ascent ProgramUpcoming EventsProduct Training Days June5–Sydney June6–Brisbane June19–MelbourneVow Academy Webinars May16–GettingMoreDone inLessTime May30–BeingMoreEffective June20–BeingaClientMagnetNational Conference October24-26–Phuket, Thailand

Ponder this...“Thegoldenruleforeverybusinessmanisthis:‘Putyourselfinyourcustomer’splace’.”–OrisonSwettMarden

IattendedtheNABBudgetbreakfastrecentlytohearwhattheGovernmenthadinstorefortheAustralianpublicforthecomingyear.MyassessmentwasmoretaxesandnotalotofvisionfortheNation,basicallymoreofthesame.WeliveinacountrythatofferssomuchbutsuccessiveGovernmentscontinuetowastewhatisoneofthebiggestminingboomsinourshorthistory.NomoneyisbeenputintoinvestinginAustralia’sfutureandensuringwhenwehavedugeverythingupoutofthegroundandsolditoffoverseasthattherewillbesomethingleftforgenerationstocome.Weareanextremelywelleducatedsocietybyworldstandardsbutourscientistsandengineerswhocontinuallycomeupwithbreakthroughsintechnology,medicineandinfrastructurehavetogooverseasforfunding.Hopefullyonedaywewillgetagovernmentwhoarewillingtoinvestinourfuture.DidyouknowitwasanAustralianEngineerfromCSIROwhoinventedWiFiandtheAustralianGovernmentcontinuestobenefitfromhisinventionthroughroyaltiesfromsomeofthebiggesttechnologycompaniesintheworld?Thiswilladd$430milliontothegovernment

coffersoverthecomingyears.Notbadforoneinvention.

TheRBAfinallyworkedoutthattherestofeconomy(exceptmining)wasactuallygoingbackwardsanddecidedtoreduceratesby50bp,thiswaslongoverdueandIsuspectwilltakethreetofourmonthstofilterthroughtotheeconomy.ThiswillcertainlyhelpliftconsumerconfidencesubjecttoChinaandAmericacontinuingtogrowandtheEuropeaneconomynotimploding.VowFinancialhasperformedextremelywelloverthelast12monthswithincreasedmarketshare,volumescontinuetoclimbsteadilyandallbodeswellfortherestofthisyear.It’sbeenabusycoupleofmonthswiththerolloutoftheITsystemwhichisinitsfinalstagesofcompletionandanumberofnewinitiativesonthehorizonwhilefocusingoncrosssellofexistingproductsnowavailabletothebrokers.Themostimportantinitiativetobecompletedinthenextthreetofivemonthsisthecompletionofthenewcommissionsystem.Thenewsystemwillbecustombuilttomanageourvariedcommissionofferingswhileallowingbrokerstogetalotmoreinformationabouttheirpayments.Thisshouldbefunctioninginthenext

fewmonthsandwewillrunparallelsystemsforaperiodoftimeuntilwearecomfortablethenewsystemisfunctioningproperly.TheNationalConferenceinPhuket,whilestillafewmonthsaway,isgainingmomentum.Wenowhaveover70brokersandpartnersregisteredfortheconference.WiththeVowBrokerIncentivePrograminfullswingandbonuspointsbeenpaidforcertainproductsweareexpectingalotmorebrokerstoattendthanlastyear.

Iwillbetravellingoverthenext60daysacrossAustraliaandlookforwardtohearingstoriesofsuccesswhichIwillshareinmynextcommunication.Welcometothe11thissueofTheVoice.

WELCOME

Tim BrownCEO - Vow Financial

A regular publication from VowTHE VOICE

VOW NATIONAL CONFERENCE 2012- PHUKET THAILAND

OurNationalConferenceisbeingheldattheaward-winningfivestarJWMarriottResortandSpa,setontranquilMaiKhaoBeachwithstunningviewsoftheAndamanSeafrom24-26October.Therearealreadyover70delegatesconfirmedandanexcitingactivityandconferenceprogram.

Tobookyourticketpleasegotowww.VowConference.com.au.

FormoreinformationabouttheconferencepleasecontacteitheryourVowBDMorTaraDavorenon0282984844.

We look forward to seeing you in this tropical paradise!

A regular publication from VowTHE VOICE

WewouldliketothankallofourbrokerpartnersforyourongoingsupportoverthelasttwoyearsofVowFinancialbeinginoperation.

THANK YOU...WHOLESALE AGGREGATOR OF THE YEAR2011 AND 2012:MFAA EXCELLENCE AWARDS

T: 1300 656 922 ABN 66 138 789 161ISSUE 11 May 2012

AtVowweareconstantlystrivingtobringthehighestlevelofeducationandtrainingwithintheindustrytoourbrokerpartnersandonWednesday18ApriltheinauguralVowMiniConferencewasheldonatANZStadiuminSydney.

Thedaywasahugesuccesswith150delegatespresentandinattendanceforabigscalesponsorexpowereall

ofour2012preferredpartnerswithoutwhomadaylikethiswouldnotbepossible.OneluckyVowbrokerevenwalkedawaywiththegrandprizeofaconferencetickettoVow’s2012NationalConferenceinPhuket!Wewouldliketothankallofourbrokerpartnersfortheirongoingsupportandlookforwardtoseeingyouatthenextprofessionaldevelopmenteventsoon.

THE VOICEA regular publication from Vow

VOW MINI CONFERENCE WRAP UP

T: 1300 656 922 ABN 66 138 789 161ISSUE 11 May 2012

THE VOICEA regular publication from Vow

ASIChasannouncedthatitisconductingareviewofAnnualComplianceCertificates.ItwillinvolverequestinglicenseestoverifytheinformationstatedintheAnnualComplianceCertificates.

AnnualComplianceCertificateisrequiredaspartofaCreditLicencerenewalprocess.OntheCertificate,licenseesdeclareinformationabouttheirbusinessesandconfirmtheyhaveinplacecompliancemeasures.Itisthereforecriticalthatlicenseeshavemeasuresinplacecommensuratewiththescaleandcomplexityoftheirbusinesses.

Creditlicenseesshouldregularlyreviewtheircompliancemeasurestoensuretheyarestillvalidandperformingcorrectly.ASICproducesanumberofregulatoryguideswhichcanassistinthisregard.

VowAcademyisafreeonlineeducationandtrainingprogramrunbyVowFinancial.Werunwebinarsfortheentiremortgage&financeindustryinAustraliaeveryfewweeks.

Weliketokeepourpartnersuptodatewiththeireducationandtraining.DavidStaughtonisourwebinarhostfortheyearatVowFinancial.DavidStaughtonisaprofessionalpresenter,authorandanexpertonhowtomakesmallbusinesseswork.

Go to www.VowAcademy.com.au.

SignuptomakesureyoureceiveourupcominginvitationsandtoviewpreviousVowAcademywebinarvideos.

THE VOICEA regular publication from Vow

LICENSEES SHOULD REVIEW THEIR POLICIES AND PROCEDURES

VOW ACADEMY

T: 1300 656 922ISSUE 11 May 2012

While each licensee will have differentcompliance policies and procedures in place, the following measures are generally required:Compliancemeasureswhichensurethatthecreditactivitiesareperformedefficiently,honestlyandfairly,andaccordingtotheCreditRegulations.Riskmanagementwhichincludesidentification,analysisandriskmitigation.Arrangementswhichensureclientsarenotdisadvantagedasaresultofconflictofinterest.Managementoforganisationalcompetenceandmanagementofrepresentatives.Measuresthatensurethereareadequateresourcesinplace.InternalDisputeResolutionprocessandmembershipofanExternalDisputeResolutionScheme.Compensationarrangements.

What was your New Year resolution?Getfitter.

What was the last book you read? PatriciaCornwell.IalwaysgetoneofherbooksforChristmas.

What CD is currently in your car stereo? ThePretenders–LiveinLondon.

If you weren’t working in the mortgage and finance industry what would you like to be doing? TravellingEurope.

What are the big issues facing the mortgage broking industry in the next two years? Brokerproductivity;deepeningrelationshipswithcustomers;Banksabilitiestohaveconsistentandwellpricedfunding.

What was the first job you ever had? CookingBBQchickensatGraceBros.

What is your favourite movie?AFewGoodMen.

What drives you?Seeingchangeworkforthebenefitofcustomersandstaff.

What do you drive?MercedesC220orHondaCBF1000.

How do you unwind? Cycling.

Where is your next holiday destination? HongKongformywife’sbirthday.

Industry Outlook2012promisesandcontinuestobeanexcitingandchallengingyearandoneinwhichallofusaregoingtohavetolookfornew,differentandbetterwaystoserveourexistingcustomersandtofindnewcustomers.Ibelievethekeystosuccessthisyearwillbeinhowinnovativewecanbeingoingtomarket,howwecancontinuetoimproveonourcustomerserviceofferingandhowagileweareinadaptingtochangesinthemarketplaceandtheenvironment.

Werecognisedtheimportanceofstrongpartnershipswithinthemortgagebrokingindustry,workingtogethertocreatetrulymutuallybeneficialrelationships.We’relookingtoreaffirmthosepartnershipsandtore-energiserelationshipswithourkeybusinesspartners.We’rethrilledtobepartneringwithVowbyprovidingsponsorshipforthefirsttimeintwoyearsandwelookforwardtofurthersupportingVowbrokerswithourmulti-brandoffering.

AtSt.GeorgeBankingGroup(St.George,BankofMelbourneandBankSA)we’recommittedtosupportingbrokerswitha

customercentricservice

proposition.Overthepastmonthswe’veworkedhardtomakesignificantimprovementstowardsupportingourbrokerpartners,providingdirectaccesstodedicatedBDMsforeverybrokeraswellasoperational,creditandtechnologyimprovements.

We’recommittedtothemortgagebrokingchannelandwewillcontinuetoinvestinprocessimprovementinitiatives,productinnovationandserviceenhancements.Butultimatelyweseethisasarelationshipbusiness,andassuchourkeypriorityistofocusondeepeningandstrengtheningourrelationships.

THE VOICEA regular publication from Vow

www.vow.com.au

THE VOICEA regular publication from Vow

INDUSTRY FOCUS

Clive KirkpatrickGeneral Manager – Mortgage BrokingSt George

This issue we asked Clive Kirkpatrick, a few personal questions and to give Vow his thoughts on the industry and partnering with Vow.

T: 1300 656 922 ABN 66 138 789 161ISSUE 11 May 2012

“I believe the keys to success this year will be in how innovative we can be in going to market, how we can continue to improve on our customer service offering and how agile we are in adapting to changes in the marketplace and the environment.”

What’s the key to success in the broking industry? Maintaininghighintegrityinallmatterwithallstakeholdersandprovidingaconsistentserviceandcommunicationtomyclients.

Describe your approach to business in five words. Thebestsolutionsforclients.

What changes have you seen in the industry since you became a broker? LossofcompetitionintheAustralianBankingIndustryresultinginlowerfeesforbrokers;and,morerecentlythelongerandmoredifficultassessmentprocessresultingfromtheintroductionofNCCPLegislation.

What are the big issues facing the mortgage broking industry in the next two years? Thedominanceofthebig4banksandthevolatilityinliquidityinglobalandnationalcreditmarkets.

What’s great about working with Vow Financial? Freshnessinapproachandawillingnesstoexploreotherrevenueopportunitiescollateraltotraditionalmortgagebroking.

How do you unwind? InmysparetimeIplaytennis,beachvolleyballandworkoutatCrossFitboxesaroundSydney.

What are you watching? I’mwatchingGameofThronesSeason2onwhenIhavetime.

What are you listening to? BoyandBear.

What annoys you?Creditassessorswhothinklikerobots!

What makes you happy? Referralsmakemehappy.

What’s your ultimate goal? ToownVow.

If you could have any two people in the world to dinner, who would they be? Bono&GeorgeLucas.

Have you had a life changing moment? Anydaynow…

Finish this sentence. ‘Success is givingyourallevenifyoufail.Orstrikeoil!

Where is your next holiday destination? DoesNewZealandcount?

How did you earn your first dollar? DoortoDoorsalesofelectricscissors,whichneverworked!

BorninBrazil,AndersonlatermovedtoSydneywherehe

completedhisBachelorofArtsattheUniversityofNSW.

In2003hebeganworkingforLoanmarkert,andinthatsame

yearwasawardedRookieoftheYear.SixyearsatLoanmarkert

madeAndersonanexperiencedmortgagebrokerwithaproven

trackrecordinsalesandcustomerservice.In2009,Anderson

movedontoRutherfordCapital,aproviderofuniquewealth

creationsolutionsandstrategiestoindividualsandfamilies

thataimtoimprovetheirqualityoflifetodayandinretirement.

Rutherfordemploysspecialistsintheareasofinvestmentproperty

solutions,financialplanning,mortgagebroking,insuranceand

self-managedsuperannuationfunds(SMSF)toformulateand

facilitatestrategiesitofferstoitsclients.AtRutherford,Anderson

providesexpertiseinmortgagebroking,investmentproperty

solutionsandfinancialplanning,toclientsfromawiderangeof

professions.Anderson’sworkethic,personalityandfinancial

expertisehavemadehimaninvaluableassettothecompany

anditsclients.

THE VOICEA regular publication from VowTHE VOICEA regular publication from Vow

UP CLOSE Anderson VagoRutherford Capital

Anderson VagoRutherford Capital (NSW)

ANDERSON’S STORY…

www.vow.com.auT: 1300 656 922 ABN 66 138 789 161ISSUE 11 May 2012

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OnThursday29thMarchVowFinancialinvitedthetop15brokerswithintheNetworktoourPinnacleCEOeventintheSydneyOffice.

ThedayconsistedofsessionsfromIndustryprofessionalsincludingourPlatinumsponsorMacquarieBankandVowStaff.ThebrokerswerethentreatedtoanexcitingjetboatrideontheharbourandconcludedwithadinneratanamazinglocationontherooftopofCustomsHouse.

Abigthankyoutoallthosethatparticipated,averysuccessfuldayandwelookforwardtothenextPinnacleeventinPhuket,ThailandinOctober.

ReadyfortheJetboatride

JetboatersLtoR–JohnMcLennan(Equitimax),RobertWard(Equitimax),RobertBrand(TassieHomeloans),AndrewParry(MacquarieBank),MattMitchener(VowFinancial),TimBrown(VowFinancial),RodnyGhalie(CitywideLending),AlistairPerry(PerryFinancialStrategies),JackCzechowski(VowFinancial),WilliamChen(PacificMortgageCentre),AlexTerry(VowFinancial),SuzanneSnoeks(NBGFinancial),JayneGibbs(JayneGibbs),TaraDavoren(VowFinancial)

ThegroupenjoyingacoldbeverageaftertheJetBoatexperience

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PINNACLE CLUB MARCH 2012

THE VOICEA regular publication from VowTHE VOICEA regular publication from Vow

TEAM VOWW: vow.com.au

BecomeafanonFacebookwww.facebook.com/VowFinancial

FollowusonTwitterwww.twitter.com/VowFinancial

Sydney Office T: 1300 656 922POBoxH265,AustraliaSquareNSW1215

Newcastle Office T: 1300 730 050POBox575,HamiltonNSW2303

QUICK NEWS- Congratulations to Tara Davoren and Alex Terry of Vow Financial (Pictured) whoparticipatedinCoastrek,a50km charitywalkthroughthenightfortheFred HollowsFoundationonFridayMarch2, 2012.- Vow Platform is currently being rolled out to the network. Ifyouneedmore information,pleasecontactyourVowBDM.- The Vow Incentive Program started on February 1, 2012. TheProgramrewardsourbrokers forloansanddiversifiedserviceswrittenorreferredthroughVowFinancial.Theprogramisbuilt tohelpourbrokersgrowtheirbusinessesandattendourNationalConferenceinPhuket, Thailandthisyearforfree.Tosigningotovow.com.au/vow_incentives.- Adelaide Bank and ANZ Personal Loans have now joined our lending panel.- ME Bank are to join the Vow panel attheendofMay2012- This month Powerport will be rolling out our ‘free bulletin service’. Clientswillbeableto sendnewsbulletinsthatarefullybrandedandpersonalisedforfree!*Call1300138987formore information.*(appliestoclientsontheemailpackage)

SERVICE GUARANTEE FOR OUR BROKER PARTNERSIfitevertakesusmorethan4businesshourstoreturnyourcall,wewillpayyou$100-noquestionsasked.