THE SOCIOUS

WAY HOW WE WORK AND WHAT WE VALUE.

WHAT IS CULTURE?

The values conveyed by a company’s people and their

actions.

WHY IS CULTURE IMPORTANT?

We want to work for a company that we love.

Our Culture is Our Brand.

WE ARE SHARING OUR CULTURE TO…

Stand behind our brand

Attract the best people to join our team (and keep them)

Share our values with our customers and partners

These values are both who we are and who we aspire to be.

This document is not an accomplishment.

It is the way that we live out these

values in our leadership, words, and actions that make this document

meaningful.

THIS DOCUMENT IS ONLY THE BEGINNING.

OUR MISSION IS TO…

provide online community software and services that help

organizations strengthen relationships with customers,

members, partners, and employees.

THE SOCIOUS WAY 1. We believe in making decisions that have win/win results

for customers, employees, and partners.

2. We believe a team leader's primary role is making their team successful.

3. We believe in being active in our markets to make them better.

4. We strive for expertise in our roles.

5. We hold communication as a core value.

6. We aim to be awesome people.

7. We are committed to our customers’ success.

8. We believe that enjoyable and healthy time away from Socious is important to success at Socious.

WE BELIEVE IN MAKING DECISIONS THAT HAVE WIN/WIN RESULTS FOR

CUSTOMERS, EMPLOYEES, AND

PARTNERS.

We always strive for what is best for our customers, while keeping

in mind Socious’s reputation, brand, and goals.

OFTEN, THERE IS MORE THAN ONE WAY TO SOLVE A PROBLEM.

We believe in getting to the root of the problem and being creative in developing

solutions!

While Socious is a great solution for many organizations.

Socious is not the right solution

for all organizations.

WE BELIEVE A TEAM LEADER’S PRIMARY

ROLE IS MAKING THEIR TEAM SUCCESSFUL.

Every team leader strives to help their employees be successful at

their job, providing necessary resources and removing

roadblocks.

As employees, our team leaders should care about our values and

be informed on how they can help us do our jobs at a higher

level.

Team leaders commit to living and evangelizing Socious’s values in their work and among their teams.

WE BELIEVE IN BEING ACTIVE IN OUR

MARKETS TO MAKE THEM BETTER.

We believe we can add to the education and

well-being of our markets and we look for ways to accomplish that.

We participate in our communities by listening and

providing helpful advice online through social media and

networks, as well as at live events and conferences.

WE STRIVE FOR EXPERTISE IN OUR

ROLES.

WE WORK WITH PEOPLE THAT ARE AWESOME AT THEIR JOB.

We look for them, we hire them,

and we reward them.

We work with colleagues that are interested and passionate about

our company, offerings, and markets.

We value people who start each day looking for ways to

measurably improve their performance and the

performance of their teams.

We believe in innovating to work smarter.

We strive for excellence in the boldest strategy and the finest detail.

We value working with people that can teach us something and make us better at our jobs and

life in general.

We believe in continuously educating ourselves on the best practices for our roles and the

industries we serve.

WE HOLD COMMUNICATION AS A

CORE VALUE

When something is wrong, we expect our colleagues to say so.

Conversely, when something is great, praise the hell out of it.

Anyone in the company should be comfortable having a candid

conversation with anyone else in the company regardless of their

role, title, or position.

We value people who communicate, share, and

contribute to the growth of Socious and their colleagues.

PEOPLE ARE DOING THE BEST THEY CAN AT THAT GIVEN

MOMENT.

We strive to continuously improve, but sometimes life gets

in the way. Take a minute to understand where people are

coming from.

WE AIM TO BE AWESOME PEOPLE

We display integrity, humility, and honesty.

Socious is only as good as the people who work here.

MEAN PEOPLE

Sometimes the truth is difficult to say, but it needs to be said.

BE KIND, BUT DON”T HOLD BACK.

BE REAL.

Mistrust and dishonesty do not serve our company or our

customers well.

OWN YOUR PERFORMANCE.

Accountability permeates all that we do in working with each other

and working with customers.

We are always happy to help a fellow employee when they need

it.

WE ARE ALL ON THE SAME TEAM.

DO WHAT YOU SAY YOU WILL DO.

Every time. Always.

RESPECTING DEADLINES = RESPECTING PEOPLE

We value people that meet

deadlines.

WE VALUE PROACTIVE PEOPLE.

Everyone's job is easier when situations and projects are well

thought out.

WE ARE COMMITTED TO OUR CUSTOMERS’

SUCCESS

OUR CUSTOMERS

MAKE SOCIOUS POSSIBLE.

We always

remember that.

We want our customers to wish all of their other vendors were as

good as Socious.

We proactively look for new and creative ways to support our

customers.

in the eyes of their management,

customers, and other stakeholders.

We strive to help our customers look

like heroes

We put the success of our customers before Socious.

WE BELIEVE THAT ENJOYABLE AND

HEALTHY TIME AWAY FROM SOCIOUS IS

IMPORTANT TO SUCCESS AT SOCIOUS.

We want everyone to love coming to work because they have a

pleasurable experience working at Socious

AND a meaningful impact on those

that they work with.

We promote a healthy work/life balance.

When it comes to flexible work schedules, we understand employees are people too!