“The map is not the territory”

clashes within the IT Enterprise

BARCAMP 2007 - December 1 - Great Minds Sync Alike

Introduction

• Patrick.Debois@sos.be

• Independent Consultant

• Projects & operations

• Technical & Human Factor

• Try to get the FUN back in working

But now for something completely different

But now for something completely different

Does this look likean ordinary day

at work?

Is Operations blocking your

project?

Have you tried different tactics?

Your ‘battle’ never seems too stop?

Sometimes it works

But you keep having major problems

It’s just a matter of time!

Your Developers

Your Operations

But now for something completely different

But now for something completely different

Experiment 1

• I need 3 volunteers to leave the room

Mission

• Project: Sort my backpack

• Deadline: 1 minute

• No questions asked

• Same Mission

• Different results

Results

Example 2

• What do you see:

• Old or young Lady?

Example 3Project(Local)

Company(Global)

Example 3Project(Local)

Company(Global)

How does this relate to YOUR

organization?

Map versus Territory• Alfred Korzybski

• Every person has its own view/map on reality

• Every person =

• Developers

• Operations

• Managers

• Even Collegues

We Belgians are experts

What do we do now?

Neurological Levels

• Robert Dilts

• Neuro-Linguistic Programming

• A model for behavior, learning and communication

Neuro-Logical Levels

VisionIdentityValuesBeliefsSkills

BehaviorContext

✓What is my Intention?✓Who am I to be?✓What are my values?✓What are my beliefs?✓What am I capable of?✓What am I able to do?✓Where does it happen?

Corporate: Context

VisionIdentityValuesBeliefsSkills

BehaviorContext

“It’s not MY fault”•We need a new server•My boss is stupid•This place is a mess

Corporate: Behavior

VisionIdentityValuesBeliefsSkills

BehaviorContext

“I do something, but I don’t know why”•We always do it like this•Usually when I do this, it works•I just use it, i don’t know any details

Corporate: Skills

VisionIdentityValuesBeliefsSkills

BehaviorContext

“If I learn to do this better I will succeed”•certifications•trainings•people vs. technical

Corporate: Beliefs

VisionIdentityValuesBeliefsSkills

BehaviorContext

“I strongly believe that”•project success=on time•project success=on budget•project success=no bugs•other people are stupid•they will never change•it will never happen•there is nothing I can do

Corporate: Values

VisionIdentityValuesBeliefsSkills

BehaviorContext

“What do I value most”•functionality•stability•user friendly•technological coolness

Corporate: Identity

VisionIdentityValuesBeliefsSkills

BehaviorContext

We have multiple identities•family member•employee•coporate role

Different per identity•As a father I value ...•As a manager I value ...

Solving problems

VisionIdentityValuesBeliefsSkills

BehaviorContext

✓Solve problems at a higher level

✓Align actions at all levels

✓For technical peopleskills != identity

✓Good candidate != ∑ skill

So now you know

So play a different game now.

Enterprise Version

FeaturesManagers

DevelopersOperations

The Gameof the

Enterprise 2.0

Remember!“The Map is not the territory”

Enterprise VersionWho will rule the company?

Battlewith Operations

Sinknew Projects

Any Questions?

References

• http://en.wikipedia.org/wiki/Alfred_Korzybski

• http://en.wikipedia.org/wiki/Robert_Dilts

• http://en.wikipedia.org/wiki/Monty_Python_and_the_Holy_Grail

• http://www.nlp.be

• http://www.sos.be

Thank YOU!