The Lifeblood of Innovation

A Currency ofA Currency of

Jacqueline Acho, Ph.D.President, The Acho Group

Business and Empathy PanelAshoka Future Forum

Washington D.C.; May 30, 2013

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Cognitive: intellectualAffective: feelingful

Healthy, productive empathy: the desire and ability to practice understanding other people

(feelings and gifts) to help them grow to their full potential

Empathy Enables a Virtuous Cycle of Innovation and Inclusion

Currency Currency of of

EmpathyEmpathyInnovationInclusion

Empathy enables:•Courage through change

Empathy enables:•Understanding•Value•Safety

Inclusion enables:•Diverse views drive creativity•Engagement drives implementation

Innovation enables:•More “pie” makes diversity easier

INNOVATIVE ORGANIZATIONS HONOR BASIC HUMAN NEEDS…AND BUILD A CURRENCY OF EMPATHY

2. INDIVIDUAL GROWTH WORLD-CLASS PROFESSIONAL

DEVELOPMENT (~9 things)

1. MEANINGTHE HUMAN DESIRE TO WORK FOR

SOMETHING BIGGER IN COLLABORATION WITH OTHERS (~9 things)

3. ABILITY TO LEAD AND BE WHOLEIDENTITY AND BALANCE (~9 things)

http://www.clevelandplayhouse.com/main-stage/2012-2013/a-carol-for-cleveland

Marvin Bower, (1903-2003), Managing Director of McKinsey & Company, 1950-1967

Thank you!• Clients/Collaborators/Colleagues, especially:

– Eva Basilion, collaborator of the Acho Group; Board Member, Hanna Perkins Center for Child Development

– Jennifer Lehner, President, The Posner Lehner Group– Monica Tanase Coles, Ashoka– Sharon Sobol Jordan, CEO, the Center for Families and Children– Dr. David Bem, Global Director, Core R&D, Dow Chemical– Gary Hanson, ED; The Cleveland Orchestra– Gary Ginstling, ED; The Indianapolis Symphony Orchestra– Chuck Houk, President, Tremco Sealants (RPM)– Dr. Hunter Peckham, Donnell Professor of Biomedical Engineering, CWRU School of

Engineering– Dr. James Merlino, Chief Experience Officer, The Cleveland Clinic– Owen Zidar, Sr., VP Sales and Marketing, Kansas City Southern Railroad– The Education for Ministry class of 2012 at St. Paul’s Episcopal Church, Cleveland Heights, OH

• My family and friends

READ MORE ABOUT THE CURRENCY OF EMPATHY™ AT JACKIEACHO.COM

@JackieAcho

Jacqueline Acho