The Importance of Service Recovery

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Customer Service

• How important is customer service within the realm of Information Technology?

• In the realm of IT, if a customer is forced to call support, then that service has already failed – a concept which most firms fail to grasp

• In order to appease customers satisfactorily, all attempts at service recovery must of course be made in a timely manner

Conclusion

• In conclusion, customer service in IT goes a long way towards mending breaches in a relationship frayed by service failure

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