THE ENHANCEDDIVISION COORDINATOR

The Enhanced Division Coordinator

This workshop fulfills the job training requirement

for the Division Coordinator

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Has everyone signed the roster?

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Please use your legal

name, home

address and phone, and birth

date.

Course Credit

How many attendees in this workshop are

Division Coordinators?

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Who has recently volunteered to become a new

Division Coordinator?

What other Regional board members or volunteers are in

attendance?

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What are some other titles that are used for this position?

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Age Group Coordinator

Girls/BoysCoordinator

Hawaii Age Group Coordinator

Southern California Division Representative

New YorkDivision

Coordinator

TennesseeAge Group Coordinator

FloridaTeam Management Administrator

Rhode Island Division Director

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• Understand the role and responsibilities of the Division Coordinator.

• Review the resources available to help a Division Coordinator be successful.

OVERVIEW

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But first…The Mission of AYSO is to develop and deliver quality youth soccer programs which promote a fun, family environment based on our 6 philosophies:

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• Everyone Plays®

• Balanced Teams• Open Registration• Positive Coaching• Good Sportsmanship• Player Development AYSO prides itself on striving to create a SAFE, fair, fun and positive environment in which all children and their families can enjoy the game of soccer.2014 10

AYSO volunteers are required to:

1. Complete and submit a Volunteer Application EVERY YEAR.

2. Be authorized to perform their jobs by their Region, Area, Section or other AYSO authority.

3. Act within their job descriptions and the AYSO policies, procedures and guidelines.

4. Complete AYSO’s Safe Haven® certification and be properly trained to do their jobs.

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Why do Regions need Division Coordinators?

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Regional Commissioner

Let’s discuss the responsibilities of the Division Coordinator

Before the season starts:

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Before the Season Starts• Attend all registrations.• Recruit coaches, referees, team parents, etc.• Identify field assignments.• Assist or complete scheduling.• Ensure all volunteers are trained and Safe Haven® certified.• Create rosters in eAYSO for courses, if part of your duties.• Distribute uniforms.• Use Shutterfly for team management.• Delegate responsibilities.• Balance teams.• Develop team rosters.

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Responsibilities during the season:

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During the Season• Implement Kids Zone®.• Handle difficult situations that might arise involving

coaches, referees, parents and players.• Encourage coaches to do parent orientation for teams.• Find coaches for teams without one.• Recognize and thank volunteers who are helping you.• Serve as liaison between Regional Commissioner and

coaches.• Attend Regional board meetings.• Watch practices/games to ensure Safe Haven guidelines are

followed and provide feedback to coaches.• Make sure teams thank referees, not just the other team.• Set up a process for and encourage coaches to do player

evaluations.• Collect scores.

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Responsibilities after the season:

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After the Season• Turn in player evaluations.• Debrief the season with the RC.• Reward, recognize and retain volunteers.

• Evaluate coaches.• Prepare for the next season.• Attend AYSO EXPO.• Re-evaluate team balancing techniques.

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A Team Management Tool• Release of team information set by Region.

• Free site for every team.• Manage practice and game schedule.• Create snack schedule.• Contact list including jersey numbers.• Availability information – edited by parent.

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How many of your Regions have implemented Kids Zone®?

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• Kids are #1• Fun – not winning – is everything

• Fans only cheer, only coaches coach

• No yelling in anger• Respect the volunteer Referees

• No swearing• No alcohol, tobacco products or other controlled substances

• No weapons• Leave no trash behind• Set a proper example of Good Sportsmanship2014 21

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As a Division Coordinator how could you help to support the Kids Zone®

philosophy even if your Region

hasn’t implemented it?

The Division Coordinator job description contains additional

information.2014 23

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To be a successful Division Coordinator, you must be a

_ _ _ _ _ _ _ _.

The clue:M _ _ _ _ _ _ R

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Mediator

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Mediator• What kinds of situations

would a Division Coordinator have to mediate?

• Describe a difficult situation and how you handled it?2014 27

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Dealing With Confrontation

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Dealing With Confrontation• Make sure the right person is

handling the problem.• Validate the person’s

anger/frustration.• Focus on the problem, NOT the

person.• HEAR their side; keep an open mind.• Summarize what you heard; find a

nugget.• Strike a win-win agreement; get buy-

in.• End on a positive note.

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Resources• Division Coordinator Job Description• Division Coordinator Manual• AYSO’s Safe Haven® Manual• AYSO Reference Book• Play it Safe Newsletter• Region Toolkit

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Hey Coach! – Whistle Stop• Make sure all of the coaches in your

division receive “Hey Coach” and the referees receive “Whistle Stop”.

• Occasionally send an email highlighting something in the eNewsletter and ask for feedback.

• Ask one of the more experienced coaches in your division to practice with new coaches early in the season.2014 33

What are some of the qualities that a Division

Coordinator should possess?

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Attributes of a MediatorClear eyes for

seeing.

Big heart for empathy and compassion.

Ego contained.

Big ears for listening.

Small mouth to focus on

listening rather than

talking.

Big feet planted firmly on the ground.

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What qualities of a Division Coordinator do these pictures

represent?

1 2

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AD Training September 2013

Qualities• Patient• Optimistic• Organized• Energetic• Happy• Confident• A Hard Worker• Tolerant of

Others• Persistent

• A Leader• A Manager• An Administrator• Open-minded• Spontaneous• An Active

Listener• A Team Player• Thorough• A Time Manager2014 37

Let’s take a short quiz.

Remain seated if the answer is “True” or stand up if the answer is “False”.

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1. Division Coordinators should be men because some situations require a strong assertive decision.

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FALSE

2. It is only necessary for Division Coordinators

to communicate with other Division Coordinators.

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FALSE

3. Even small Regions can benefit from appointing a Division Coordinator.

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TRUE

4. One of AYSO’s six philosophies is Fair

Play.

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Everyone Plays®

Open Registration

Balanced Teams

Player Development

Positive Coaching

Good Sportsmanship

FALSE

5. A Division Coordinator is an AYSO leader.

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TRUE

1

2

3

6. One of the roles of the Division Coordinator is to meditate.

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FALSE

Meditate

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And NOW…

A Customer Service

Announcement46

Customer Service Advice From an Expert

“Whatever you do, do it well.

Do it so well that when people see you do it they will want to bring others and show them how well

you do what you do.” Walt

Disney

Great AYSO Soccer Starts with Great Communication Each player and parent should know how to reach their Region leadership from a tool provided for them to reference at home

Brochure

Flyer

Bookmark

Business Card Magnet

Each year, the AYSO National Office

receives thousands of calls from concerned families who can not reach their local AYSO Region or do not get replies to questions about…

…player registration/VIP program …coach, team, practice time, location …volunteer points, referee points …playoff criteria and participation

…refunds, uniform returns, next registration

They would rather be communicating with you! Reachable

phone and email

publicized 800-555-AYSO - region2014@net.netWe

bsite

up to

da

te

Make sure

there is room for message

sREPLYASAP

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