3. 21st Century Skills Critical Thinking, Collaboration,
Creativity & Communication Source: American Management
Association
http://www.amanet.org/news/AMA-2010-critical-skills-survey
7. #1 Know with which ear youre currently listening
8. Your desk is quite full
9. The four ears of listening Fact ear Relationship ear You
should ear Revelation ear Adapted from Schultz von Thun
10. #1 Know with which ear youre currently listening
11. Alright, let me send this email
12. #2 S + R = O
13. Did he really say that? Who does she think she is?!?! Wait
until I have my chance to pay that back!! My pants are too
long
14. Emotional Self- Regulation
15. People in our study were convinced theyve accurately
understood the tone of an e-mail message when in fact their odds
are no better than chance. Nicholas Epley University of
Chicago
16. #3 Never assume facts are friendly Ask instead: What do you
mean?
17. Audience Analysis - Picture
18. Seek first to understand, then to be understood Stephen
Covey
27. Project Financials Current status - Overview Result: 1 Mio
EUR Savings p.a. Net Present Value: 3+ EUR MM Sensitivity Analysis
confirms soundness On track to deliver target!
35. Webmeeting, video Wikis, Yammer, IM, chat, phone, webcam
Email, status updates Simple Collab- oration Complex Collab-
oration Real time Delayed Ways of Virtual Communication
39. 1) Be specific 2) Share the impact on YOU (I) 3) Give
potential solutions Giving Feedback
40. Audiences
41. Blind Spots Known to others Not known to others Known to
self Not known to self Johari-Window in Communication Based on:
Luft / Ingham "The Johari window
42. Feedback is like that gift you get from your aunt. You may
like it or you may not like it. You may use it or throw it away
later. But you smile and say: Thank you.
43. #9 Conflict Communication
44. Check: Internal calibration Clarify: Reasons, Assumptions,
Impact Create: Win-win options The 3 Cs of Conflict Resolution
47. #6 Open Delivery #7 Virtual Power #8 Energizing Feedback #9
Three Cs of Conflict #10 The Power of Three #1 The Four Ears #2 S +
R = O #3 Never Assume #4 Short & Constructive #5 Helicopter
first
48. Why?
49. Mastering Communication: The Communication iCODE Lars
Sudmann mail@lars-sudmann.com Twitter: @larssudmann