Post on 09-Feb-2016
description
The Common Assessment Framework and the modernization of the Paris Court of Appeals
European CAF Event “Self-Assessment and beyond”Rome 17 –18 November 2003
Summary
• Where• Who• When• Sticking points in the programme• General climate during this exercice• What can others learn
Who
• The judicial system in France– The administrative division rules on disputes
between private parties and public authorities – The judicial division rules on disputes between
private parties and punishes offences against persons, property, and society
Who
• The Court of Appeals reviews cases that have been judged previously– When one or more persons are dissatisfied with
an initial judgement, they can file an appeal – It can either confirm the decision rendered by the
lower court judges or invalidate it – A Court of Appeals is composed solely of
professional judges
Who
• The Paris Court of Appeals– 360 civil servants who work in the Court’s
Registry – They work in close partnership with the judicial
staff since they assist them in hearings and authenticate judicial decisions, record them, and preserve them
– In 2002, the Court rendered 60,085 judgements. The average processing period was 12.7 months as of June 2003
When
• The pre-CAF deliberations regarding the modernization project– An inventory of favourable and unfavourable
observations (i.e. strong points and weak points )– The formulation of possible actions – Standardization of the various courses of action,
in preparation for the implementation of a quality action plan
When
• The CAF self-assessment process– Comprehensive communications efforts – The creation of a computerized database – The preparation of a planning chart – Training
When
• Post-CAF follow-up operations– Development and implementation of an
improvement plan– Monitoring progress and continuation of the
assessment process
Allocation of possible courses of action according to their relative efficiency
A (easily implemented with limited effectiveness)B (easily implemented with a high level of effectiveness)C (difficult to implement with a high level of
effectiveness)D (difficult to implement with limited effectiveness)
A13%
B40%
C44%
D3%
Allocation of favourable and unfavourable observations according to the nine CAF criteria
0
5
10
15
20
25
30
35
40
45
50
1 2 3 4 5 6 7 8 9
Allocation of possible courses of action according to the nine CAF
criteria
0
5
10
15
20
25
30
1 2 3 4 5 6 7 8 9
Allocation of possible courses of action in relation to their degree of progress according to the CAF rating method
0
5
10
15
20
25
0 1 2 3 4 5
Action envisagée Objectif Groupe :
Date de démarrag
e
Durée (en
mois)
Critère
Sous-
critère
cotation mars
03
cotation nov 03
Amélioration de l'accueil Faciliter la circulation des justiciables.
Civil 01-janv-04
9 4 46 1 1
Achat d'un scanner Réduire le délai de délivrance des copies et améliorer l'efficacité du service, diminuer le nombre de copies délivrées.
Civil 01-mars-03
19 4 45 3 3
Mise en ligne de décisions de la Cour.
Disposer au greffe civil d'un poste dédié à la consultation des arrêts de la Cour, limiter le nombre de copies.
Civil 01-mars-03
19 4 45 3 3
Rationaliser les formalités consécutives aux décisions rendues.
Simplification des circuits administratifs.
Civil 03-oct-03 4 5 51 3 3
Former les nouveaux arrivants Meilleure intégration des nouveaux arrivants
Civil 01-déc-02
10 3 32 2 4
Réorganiser la répartition des tâches dans les chambres civiles.
Que chaque fonctionnaire remplisse les tâches pour lesquelles il a été formé.
Civil 01-déc-02
25 3 32 1 1
Récupération par les avoués et les avocats de leurs dossiers.
Gain de temps, simplification des circuits administratifs.
Civil 01-mars-03
8 4 41 3 4
Regrouper le service "procédures particulières" sur un même étage.
Créer un esprit d'équipe, polyvalence dans le travail, simplifier les circuits administratifs.
Civil 01-juin-03
4 3 31 0 3
Simplification des circuits des dossiers de pourvoi en cassation.
Simplification des circuits administratifs, gain de temps.
Civil 01-déc-02
0,5 3 31 5 5
Suivi des propositions (civil)
192021
2223
2425
2627
28293031
3738
5657
7480
81838485
8687
8889
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27
19
21
23
25
27
29
31
38
57
80
83
85
87
89
Follow-up of the plan of action
2003 2004
Sticking points and conflicts
• What were the sticking points?– The return of the clerks to the court– The absence of middle management– Compartmentalization of departments
• Were there conflicts?– Some tension, some foot-dragging
The general climate during this exercice
• CAF provided an opportunity– To build dialogue– To involve middle management– Empowerment of groups by allowing them to
make proposals • CAF has provided impetus for change and
the climate became increasingly cordial and creative
The results provided by the EIPA database
Evaluation CAF
00,5
11,5
22,5
33,5
44,5
5
1 2 3 4 5 6 7 8 9
Critères
CAFCA Paris
Means Results