Post on 26-Oct-2021
• Patient SatisfActive Model
• Web-Based Patient-Centered Toolkit (PCTK)
“Patient-facing” Tools “Provider-facing” Tools
The BWH PROSPECT Intervention
Includes a suite of provider and patient-facing tools
• Patient SatisfActive Model
The PROSPECT Intervention
“Provider-facing” Tools
MICU Safety Checklist Tool
Documentation of the rationale for any variation in best practice is required
“Provider-facing” Tools
MICU Safety Checklist Tool
Checklist detail related to mobility and pressure ulcer prevention • Pre-populated with Braden pressure ulcer risk
score and PT consult from EHR • Suitability for participation in mobility efforts is
discussed during rounds and contraindication must be documented
“Provider-facing” Tools
MICU Safety Checklist Tool
Checklist detail related to Foley catheter use and CAUTI prevention • Pre-populated with Foley insertion date from EHR • Rationale for continued use is discussed during
rounds and must be documented
“Provider-facing” Tools
Goals:
1) Accurately and reliably identify care team members
2) Proactively engage providers 3) Consolidate plan of care dialog
into a single, transparent conversation thread
Microblog
“Provider-facing” Tools
Plan of Care Worksheet
Plan of Care Documentation: Problems “unlocked” by provider
are viewable by patient/care partner in the portal
• Improve respiratory status • Prevent skin breakdown • Free of pain • Adequate nutrition
Be comfortable
Get out of bed
I would like my sister to be involved in my care
“Patient-facing” Tools
“Provider-facing” Tools
Patient plan of care documentation in portal is viewed by providers in EHR
Multidisciplinary Plan of Care Platform: Integration of patient/care
partner documentation with EHR
Plan of care documentation: Problems “unlocked” by provider are viewable by
patient/care partner
Problems display in patient portal with
Infobuttons
Infobuttons link patient problems with educational
content
Integration of Routine EHR Plan of Care Provider Documentation with Patient Portal
Patient-Centered ‘Microblog’ Functionality: Integration of Provider Messaging with Patient Portal
Patient Portal: Patient sends a message to the care team.
Provider Portal: Care team can view and respond using ‘patient thread’ and/or ‘provider thread’