The Built for Zero CollaborativeDrive a measurable, sustainable end to chronic homelessness

Meet the Team

Community Solutions is the team behind the 100,000 Homes Campaign and the ongoing Built for Zero initiative. The White House, the United Nations and the World Economic Forum have each recognized our fun, user-driven approach to helping communities end homelessness.

What is the Collaborative?

● Activate your local leadership to build cross-agency momentum

● Take control of your data with an A+ By-Name List of all single adults

● Drive monthly reductions in homelessness by improving your

Ccoordinated Access System

● Improve your system performance outcomes

● End chronic homelessness

One year. 125 communities. Five goals.

OverviewCommunity Solutions is opening up limited new spots in our Built for Zero Collaborative for 2018.

In 2017, more than 70 communities (including eight Canadian communities) participated in this proven model, which we have adapted from the healthcare sector to help your local team drive down chronic homelessness.

Your community will achieve breakthrough results through a mix of in-person peer learning events, virtual coaching and exclusive digital content.

Your Key Milestones

Build and activate a broad local team

Achieve a full-coverage, real-time, by-name list

Drive monthly reductions in homelessness

Achieve a measurable zero in your community

Sustain your gains and expand to new populations

Over the course of 12 months, your community will set and reach sustainable stretch goals around ending chronic homelessness. Our trained coaching team will help you move as far along this continuum as possible.

Results to Date

Success in Built for Zero communities*7

COMMUNITIES ENDED VETERAN HOMELESSNESS 3

COMMUNITIES ENDED CHRONICHOMELESSNESS 80,000

TOTAL PEOPLE HOUSED

80%COMMUNITIES WITH QUALITY BY-NAME LIST22

COMMUNITIES REDUCING ACTIVELY HOMELESS - VETERANS 17

COMMUNITIES REDUCING ACTIVELY HOMELESS - CHRONIC

70%FUNCTIONAL ZERO COMMUNITIES SUSTAINING GOAL

*Built for Zero communities use the Built for Zero standard for ending veteran homelessness, a single measure that provides a higher, more measurable bar than the federal criteria and benchmarks. We eagerly support communities in meeting the criteria and benchmarks on their way to the BfZ standard.

The By-Name List Revolution

January 2016 April 2016 July 2016 October 2016 January 2017 April 2017 August 2017

45

30

15

0

Chronic BNL

Veteran BNL

Both BNLs

60

50

40

35

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Chicago, IL - Reducing Veteran Homelessness

Gulf Coast, MS: Sustaining Functional Zero

Bergen County, NJ - Ended Chronic Homelessness

Chronic homelessness

Structure and Timeline

Basic Collaborative Structure

The Collaborative is a proven peer learning model that revolves around two mutually reinforcing components:

● Learning Sessions: ○ Gather with communities from across the US and Canada to learn the science of rapid

cycle testing○ Swap ideas, set clear goals and build an Action Cycle work plan under the guidance

of expert coaches

● Action Cycles:○ Advance your goals by putting your work plan into action○ Leverage virtual coaching, digital content, and curated “bright spot” sessions along

the way

QUALITY BY-NAME LIST

RELIABLE BNL DATA

Your Goal: Graduate through the Cohorts

By-Name List Reduce to Zero Zero for All

BUILD LEADERSHIP + IMPROVEMENT ENGINE

REDUCE MONTHLY

LAST MILE

BNL

REDUCE

ZERO FOR ALL

= Achieve comprehensive, real-time, by-name list

= Drive monthly reductions in your actively homeless number

= Sustain your gains while expanding to new populations

SUSTAIN ZERO

EXPAND TO NEW POPULATIONS

Collaborative Timeline 2018MAR - MAY 2018

Action Cycle

JULY - SEPT 2018

Action Cycle

NOV - FEB 2019

Action Cycle

Learning Session

Learning Session

FEB 2018

JUNE2018

OCT. 2018

NEW COMMUNITIES

PhoenixFeb. 6-7 LOCATION

TBD

EAST

WEST

Mar. 2019

Learning Session

EAST

WEST

Conference + Learning

Session

What’s Included: Resources + Support

In-Person Learning SessionsJoin communities every four months for an in-person peer learning session. Each consecutive in-person session will build on the content and learning from previous sessions. Your community will:

● Share a summary of your work with other participants● Train on Quality Improvement and rapid cycle testing strategies● Consult experts from federal and provincial agencies and partner

organizations to bring home expert guidance● Build an action plan focused on testing specific change ideas

throughout the following Action Cycle

Action CyclesYour team will focus on implementation and accelerating toward your goals between each Learning Session. You’ll leverage a curated menu of virtual opportunities to support your work:

● Virtual, cohort-based coaching with peer communities and a dedicated Improvement Advisor

● Group innovation calls spotlighting key bright spots from participating communities— maybe even yours!

● Virtual training opportunities to learn advanced data and quality improvement strategies

● Support sessions with expert brain trust to bust myths, explain government rules and clear away obstacles

Data + Performance Management Infrastructure

Your community will receive and learn to use a custom data and performance management infrastructure to design and articulate your strategy, run tests of change and drive measurable progress to zero using your by-name list.

Our data team will work with your local data leads to make the best and easiest use of this infrastructure, which is designed for learning and improvement, not judgment!

6 Monthly Data Points to Track

INFLOW

INFLOW:NEWLY IDENTIFIED

INFLOW: RETURNED FROM HOUSING

INFLOW: RETURNED FROM INACTIVE

OUTFLOW:HOUSING MOVE-INS

OUTFLOW: MOVED TO INACTIVE

Your data and performance management infrastructure will help you track and respond to a more dynamic picture of your full system each month!

ACTIVELY HOMELESS OUTFLOW

The Change Package

The Change Package is your playbook for breakthroughs —a digital compendium of proven ideas and strategies from communities like yours.

● More than 200 tested change ideas, organized around key milestones

● Real, concrete case studies from communities like yours

● Downloadable resources and user-friendly tools for implementation

Designing Your Collaborative Team

Who Do You Need on Your Local Team?Your team should include key people in your community who are already working together on ending chronic and veteran homelessness:● No limit to the number of people that can participate● Every team needs a leader and a commitment to set clear,

measurable goals● Four to eight key leaders will travel to the three Learning Sessions to:

○ Participate in breakthrough training and expert advisory sessions○ Set goals and develop high level community action plans○ Prepare to translate key learning and decisions to the rest of your

team

Community Representative / Key Leader - Person overseeing ending chronic homelessness for your community.

List manager - This is often the community data or information systems lead, but may be anyone who will own primary responsibility for managing your community’s by-name list.

Coordinated Systems Lead- Person responsible for leading the implementation and management of the coordinated access system in your community

Priority!Get the most out of Learning Sessions by bringing these leaders.

Learning Session Team - By-Name List Cohort

Don’t waste time! You’ll build a by-name list for all single individuals at once, even if you’re primarily focused on chronic homelessness. You’ll need two to four key people at the Learning Session to build an A+ by-name list.

Community Representative / Key Leader - Person overseeing ending chronic homelessness for the local community.

Local measurement guru responsible for collecting and sharing data - This will likely be the Data Lead for Built for Zero already identified. This person will be responsible for monthly reporting of chronic data to the Built for Zero initiative.

1-4 People Overseeing Programs Specifically for chronic homelessness. This may be (but isn’t limited to):

Homeless Service Provider - Person that represents a local organization serving people experiencing chronic homelessness.

Street Outreach Program Administrator - Person that represents an organization leading outreach and engagement of people experiencing chronic homelessness.

Permanent Supportive Housing Provider - Person that represents an organization that operates a portfolio of permanent supportive housing units.

Housing Authority Representative - Person that represents a local housing authority’s rent assistance program that is preferred or specific to people experiencing homelessness.

Priority!Get the most out of Learning Sessions by bringing these leaders.

Learning Session Team - All Other Cohorts

How to Participate

How to Participate

Deadlines and Membership Rates

The Collaborative runs from February 2017 to February 2018.

The registration deadline is January 12th.

The cost is $10,000 US (currently $12,730 Canadian) per community for the full year of support. This does not include travel costs.

Talk to Us!

We’d love to help you think through the best way for your community to participate in the Built for Zero Collaborative.

Let’s Get Started!Nate French, Senior Improvement AdvisorEmail: nfrench@community.solutions Phone: (740) 504-6499