§  Easy to set up and quick to fill for the customer

§  Ability to get answers to specific questions

§  Data is easy to analyze and compile

By @Frontapp

Toolbox Qualaroo for slide-in surveys, Survey Monkey for long form

§  Websites are the first place people look at when they have questions

§  Email is easy to use for your customers, it feels intuitive

§  Given you have the right tools to reply, you’ll be able to sort emails and get back to customers easily

By @Frontapp

Toolbox Front to sort and deal with incoming emails

§  Real time conversations allow more personal exchanges

§  People can ask their questions immediately instead of leaving the website

§  New conversations opportunities thanks to targeted chats

By @Frontapp

Toolbox Olark

§  Objective feedback on your app and how it works (especially on things you’re not able to see anymore)

§  Ability to interact live and asks the questions that matter to you

§  Good to share with the entire team

By @Frontapp

Toolbox Usertesting, live demos :)

§  Reaching out to customers shows them that you care

§  Ability to target customers depending on actions they are taking on your app

§  Response rates are higher for personalized emails

By @Frontapp

Toolbox Intercom, Autosend.io, plain email

§  Easy to find: in app support lets you make sure people to give up to quickly

§  Can raise retention rates when backed with great support

By @Frontapp

Toolbox Your app or service, Front for the customer

suppport

§  Quick for your customer to fill in and short for you to go through

§  Adds a fun aspect to your app or website

By @Frontapp

The PersistIQ wish box

Start collecting quality feedback from your customers

today

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