THE  10  BEST  PRACTICES  OF  SUCCESSFUL  IT  MANAGERS    

 (when  they  partner  with  an  IT  service  provider)  

Eurosia™  IT  Insight  #3  

THEY    PREPARE:    

Eurosia™  IT  Insight  #3  

#1  INVOLVE  ALL  EMPLOYEES  FROM  THE  START    

“Tell  me  and  I  forget,  teach  me  and  I  may  remember,  involve  me  and  I  learn.”  Benjamin  Franklin    

#2  CREATE  A  VALUE  HIERARCHY…  

..to  decide  which  operations  can  be  outsourced  without  

harming  their  business    

#3  DO  THEIR  RESEARCH      A  variety  of  service  structures  are  available  in  today’s  globalized    business  world    

Joint  venture,  local  provider,  captive  center  overseas…  

#4  COMMUNICATE      

Clear  and  speciKic  goals,  terms  of  agreement,  and  time  frames  help  them  avoid  unfair  practices    

           “Innovation  –  this  should  be  de<ined  by  the  customer,  not  the  vendor.”                                        I.  McDonald,  Head  of  IT,  Symbian    

 THEY    EXECUTE:    

Eurosia™  IT  Insight  #3  

Specify Document Mitigate risks Ensure quality Establish local contacts Track & measure

✔  ✔  ✔  

✔  ✔  ✔  

#5  SPECIFY        

They  document  their  current  process…  

…to  reduce  operational  risk…  

…and  ensure  high  product  and  service  quality  for  IT  

#6  MINIMIZE  MISCOMMUNICATION    

They  establish  local  contacts  to  become  familiar  with  their  partnering  country’s  work  culture  and  standard  practices    

#7  TRACK  &  MEASURE      “When  applying  benchmarking  in  a  deal,  it  is  good  practice  to  jointly  agree  to  a  benchmarking  process  to  promote  cooperation  and  openness.”  C.  Scoggins,  CEO  National  Rail  Enq.  

THEY    CONTINUE  TO  IMPROVE:    

Eurosia™  IT  Insight  #3  

#8  INVEST  IN  THEIR  PEOPLE        

Training  their  staff  at  home  and  overseas  from  the  beginning  ensures  consistency  and  high-­‐quality  delivery    

#9  REMAIN  FLEXIBLE      “…routinely  schedule  benchmarks  which  can  be  used  to  adjust  deals  as  needed.”    C.  Scoggins,  CEO  National  Rail  Enq.  

#10  ASK  FOR  HELP  WHEN  NEEDED      

They  know  it  helps  to  ask  someone  with  strong  experience    

“…there  are  risks  associated  with  outsourcing  and  it  requires  careful  management  to  ensure  that  the  

many  bene9its  of  outsourcing  are  realized.”    

               NOA  Pathway,  2010    

Eurosia™  IT  Insight  #3  

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This  topic  will  be  addressed  in  our  next  Eurosia™  IT  Insight:      

KEY  BENEFITS  TO  PARTNER  WITH  IT  SERVICE  PROVIDERS  IN  ASIA    

     

E U R O P E A N S E R V I C E . A S I A N P R I C E

TM

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