Post on 28-Dec-2015
Texas’ Road to Success
Charles Smith, IV-D DirectorVenancio Rodriguez, Regional Administrator for Region 2
Child Support DivisionOffice of the Attorney General
Program Goals
Provide a steady source of income for families
Provide the highest quality of services available
Maintain CSD as the top-performing child support program in the country
Leverage new technologies
Texas Overview
State Administered / State Run
Staff:• Total CSD staff: 2,624
Field staff: 2,250 Nine regions
• County Partners: 86 CSD IT Department
Judicial State
State and County Partnerships
Health and Human Services Commission
Texas Workforce Commission
Integrated Child Support System
County Domestic Relation Offices
Housing Authority
Texas Council on Family Violence
North Texas Legal Aid
Texas’ Legal System
Judiciary
Administrative remedies• Income withholding• Liens• Subpoenas
Enforcement remedies
Child Support Review Process
Expedited administrative actions to establish, modify and enforce child support and medical support obligations [TFC § 233]
Automated assessment/scheduling
Negotiation conference • Agreed or Non-agreed order• Contents of CSRP order
Judicial confirmation [TFC § 233.024] [TFC § 233.027]
Keys to Improved Performance
Emphasis on goals: 3 C’s
Strategic planning
Analytics• IDEAS +• SAS EG
Strategic outsourcing
Staff training
Performance management / appraisals
Employer Initiative and Portal
Success
History
Focus
Latest developments
A secret to our success is the partnership between employers and the Child Support Division.
Success
Texas-Sized Highlights
Our partnership increases:
Collections
Collections per FTE
Collections per case
Our rank compared to other states
19
83
19
84
19
85
19
86
19
87
19
88
19
89
19
90
19
91
19
92
19
93
19
94
19
95
19
96
19
97
19
98
19
99
20
00
20
01
20
02
20
03
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12$0
$500,000,000
$1,000,000,000
$1,500,000,000
$2,000,000,000
$2,500,000,000
$3,000,000,000
$3,500,000,000
TexasChild Support
Collections
Employer Initiative
Texas-Sized Highlights
Texas
New
Yor
k
Flori
da
Mic
hig
an
Illin
ois
Georg
ia
Vir
gin
ia
Mass
ach
use
tts
Min
neso
ta
Ten
ness
ee
Ken
tuck
y
Ore
gon
Ari
zon
a
Okla
hom
a
Ala
bam
a
Con
necti
cu
t
Ark
ansa
s
Wes
t V
irg
inia
Nevad
a
Idah
o
Ala
ska
Haw
aii
New
Ham
psh
ire
Dela
war
e
Rh
od
e I
slan
d
Dis
t. O
f C
ol.
Gu
am
$0
$500,000,000
$1,000,000,000
$1,500,000,000
$2,000,000,000
$2,500,000,000
$3,000,000,000 State-by-StateCollections
Texas-Sized Highlights
198
3
198
4
198
5
198
6
198
7
198
8
198
9
199
0
199
1
199
2
199
3
199
4
199
5
199
6
199
7
199
8
199
9
200
0
200
1
200
2
200
3
200
4
200
5
200
6
200
7
200
8
200
9
201
0
201
1
201
2$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000Texas
Collectedper FTE
Employer Initiative
Texas-Sized Highlights
Texas
Idah
oS
ou
th C
arol
ina
Rh
od
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slan
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ass
ach
use
tts
Sou
th D
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ich
igan
New
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on
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ess
ee
Wis
con
sin
Ind
ian
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erto
Ric
oN
ort
h D
akot
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ew
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ey
Georg
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aw
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Was
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reg
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hio
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uri
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ire
Ken
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tah
Ari
zon
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lask
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evad
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ort
h C
arol
ina
Ala
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ela
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erm
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on
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est
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yom
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ew
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Calif
orn
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ist.
Of
Col.
Gu
amV
irg
in I
slan
ds
Nati
on
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
Collectedper FTE:
State by State
Texas-Sized Highlights
Texas History
• Increase employer
collections
• Increase employer compliance
• Improve employer customer service
Texas Employer Website
Select FEIN
New Hire ReportingData Transfer System
Focus
Texas understands employers are our number one stakeholders.
New Hire
Verification of Employment
Income Withholding
Medical Support
Payment Submission
Termination
Employer Responsibilities
New Hire Reporting
Most accurate and timely method for CSD to confirm employment
Critical first step to immediately ensure child support and medical support for families
May minimize inquiries and follow-up efforts
Verification of EmploymentOnline Application
CSE Technology - Texas
Termination of EmploymentOnline Application
Electronic Reporting Benefits
40
Secure, fast and simple to use
Reduces paper and postage costs
Provides various online methods
Improves data quality
Retrieves IWOs and NMSNs more easily
Provides print and view capabilities
Employer Outreach:
► Employer Call Center
► Publications
► Exhibits
► Presentations
► Trainings
Partnering Together
Automated IWOs30.95%
Changes to IWOs 23.45%
Manual IWOs21.44%
Regular9.32%
Locally Disb. IV-D0.00%
Non-Cash0.06%
Interstate Initiating2.18%
Lien1.26%
Other4.18%
Fed Offset Collections7.16%
Collections: 9/1/2010 - 8/31/2012
Texas’ Changing Demographics
Consistent Caseload Growth(will add 685,000 cases by 2020)
2005
2007
2009
2011
2013
2015
2017
2019
-
500,000
1,000,000
1,500,000
2,000,000
2,500,000
Caseload
1,421,193September 30, 2013
2,097,175FY 2020
Future Enhancements/Changes
Incremental system renewal: TXCSES 2.0• Next action automation• Customer self-service• Order generation• Court connectivity (WiFi, MiFi, or satellite)
Virtual case files
Future Enhancements/Changes
Centralize case initiation
Field reorganization• Consolidation of call centers• Consolidation of offices• Creation of metro and rural storefronts
Technology Enhancements
Outbound Messaging
• Hearing and appointment reminders
• NCP payment notices
• CP disbursement notices
Office Kiosks
• Access to Child Support Interactive
• Payment by credit and debit card
• Other child support limited transactions
Laptops and tablets
Scanners from copiers
Digital mail
Questions?
Contact information:
Charles Smithcharles.smith@texasattorneygeneral.gov
(512) 460-6873
Venancio Rodriguezvenancio.rodriguez@texasattorneygeneral.gov
(210) 804-6403