Functional Non Functional Automation Management / Planning &

Support

Quality Assurance

(Internal)

Test Environment

Management

• Performance

• Volume

• Stress

• Security

• Back Out

• Operational

Acceptance

• Failover

• Penetration

• Test Environment Strategy

• Change, Configuration &

Release Management

• Gathering Environment

Requirements

• Booking Environments

• Environment Defect

Support

• Regression Pack

o Creation

o Maintenance

• Project Specific

• Data Set Up

• Repetitive activities

• Tools Management

• Test Management

• Defect Management

• Planning & Preparation

• Reporting

• End to End Testing

Management

• UAT Test Support

• Industry Research

• Static

• Systems

• Integration

• Acceptance (3rd Party

Integration)

• 3rd Party Connectivity

• Data Integrity /

Migration

Projects &

Programmes

Project

Management

Office IT Partners

User

Acceptance

Testing

Teams Strategy,

Security &

Architecture

Internal / Hybrid or full 3rd Party Supplied Services

• Audits & Reviews

• 3rd Party Relationship

• Permanent Recruitment

• Key Performance Indicators

• Policy & Strategy

• Best Practice

• Resource Selection

• Resource Performance

• Route or Escalation

• Initial Estimations

• Planning Consultancy

• 3rd Party Finances

• Resource Scheduling

• Communication

• Scope & Approach

• Large / complex integration programmes

• Small / medium projects

• Regulatory & mandatory changes

• 3rd party acceptance testing

• Infrastructure upgrades, patches and projects

• Small Work Requests / Emergency Fixes

• Toolset integration

• Network configuration / connectivity

Engagement

Customers

• Test Design Authority

• SLA’s

• Community of Practice

Service

Delivery

IT Service Testing Practice