SAMPLE PROCESSING

1 Qt. Bottles100 gr. Samples

Sample Standard Size: 100 gr. – (1 gal.)Turnover time: 2-3 daysSent by Courier: UPS

Sample Label

•Sends samples to customer and email confirmation

• After1 month: 1st email follow up

• After 2 months: 2nd email follow up

•Sends a closing email at 3rd month.

Shipping Confirmation Email

Follow Up Emails

Dear John Doe: A 100 g. sample of Aerosil R972 was sent to your attention on DD-MM-YYYY.

We would like to follow up with you about this sample, please feel free to contact us if you need additional information.

For technical support please contact tech.support@evonik.com For sales support or make an order please contact sales.person@company.com Thank you for your consideration. AVS Pharma Services

Next Steps

• Courier Selection (Fedex – UPS)• Fine Tune the email templates (define tech

contacts, attachments, cc)• Beta Test the System using existing

waiting list (November 2011)• Go Live (December 2011)