Post on 16-May-2018
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
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Request For Proposal Part - I
TENDER FOR SELECTION OF CHARTERED ACCOUNTANT FIRM FOR PROVIDING INTERNAL AUDIT AND CONSULTANCY SERVICES TO AP
URBAN MEESEVA CENTERS SITUATED IN THE STATE OF ANDHRA PRADESH
September 2016
O/o. Director, Electronic Services Delivery Ground Floor, Road No. 7, Banjara Hills
Hyderabad - 500 034, India. Phone: 040-2335 4716, 17
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
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Proprietary & Confidential
This document contains proprietary information furnished for evaluation purposes only. No part of this document can be reproduced in any form or by any means, disclosed or distributed to any person without the prior consent of ESD to the extent required for submitting bid and such information may not be published, disclosed, or used for any other purpose. You acknowledge and agree that this document and all portions thereof, including, but not limited to, any copyright, trade secret and other intellectual property rights relating thereto, are and at all
times shall remain the sole property of ESD and that title and full ownership rights in the information contained herein and all portions thereof are reserved to and at all times shall remain with ESD. You agree to take utmost care in protecting the proprietary and confidential nature of the information contained herein.
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
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Table of Contents
News Paper Advertisement ............................................................................................... 4
Tender Call Notice ............................................................................................................... 5
A. Introduction to Mee Seva Project ........................................................................... 6
B. Scope of the project.………………………………………………………………. 11
1. Scope in Detail 11
C. Roles and Responsibilities ........................................................................................ 13
1. Responsibilities of ESD. ............................................................................. 13
2. Responsibilities of Service Provider ................................................... 13
3. Responsibilities of Departments/Agencies ....................................... 14
4. Other Roles & Responsibilities: .............................................................. 14
D. Other Information ........................................................................................................ 15
1. MEE SEVA Architecture ............................................................................. 15
2. Urban MEE SEVA Centers ......................................................................... 15
3. Citizen Services ............................................................................................. 16
4. Typical Bill Payment sub-system: ......................................................... 16
5. Technical System of MeeSeva ................................................................ 17
6. Operational System ..................................................................................... 17
E. ANNEXURES .................................................................................................................. 19
I. List of Urban MeeSeva centers
II. List of B2C Services Departments III. List of G2C Services Departments
IV. List of user charges details. V. Datacenter Architecture and bill of material VI. Present Architecture of MeeSeva service centre.
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
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News Paper Advertisement
Government of Andhra Pradesh
O/o. Director, ESD (MeSava) Ground Floor, Road No. 7, Banjara Hills
Hyderabad – 500034 Contact Nos.: 91 (40) 2335 4717,
Email: dir_eseva@ap.gov.in, dydir_fin_eseva@ap.gov.in
TENDER FOR SELECTION OF CHARTERED ACCOUNTANT FIRM FOR
PROVIDING INTERNAL AUDIT AND CONSULTANCY SERVICES TO AP URBAN MEESEVA CENTERS
Schedule of Tender Events:
Bid Calling Date 17.09.2016
Pre-Bid Conference Date/Time 22.09.2016, 11.30 AM @ O/o ESD,
Hyderabad
Bid Submission Date/Time 01.10.2016, 03.00 PM (Drop Box)
Bid Opening Date/Time 01.10.2016, 03.30 PM
Bid Document Fee Rs. 10,000/- DD in favour of
Director, ESD, Meeseva, AP (Non Refundable)
EMD Rs. 50000/- DD in favour of Director, ESD, Meeseva, AP
ESD Contact person Deputy Director – Finance 8008104605
ESD Reference No. ESD-12042/1/2016-DD-FIN-ESD
For further details regarding detailed Tender Notification, specifications please visit 1) www.apit.ap.gov.in or
2) www.ap.meeseva.gov.in or 3) www.esevaonline.ap.gov.in or 4) www.eseva.ap.gov.in portals to download the bid documents for reference.
However, bidder has to collect the physical bid document in our office
to be submitted along with tender.
Director, ESD (MeeSeva), AP
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
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Tender Call Notice
Government of Andhra Pradesh O/o. Director, Electronic Services Delivery, (MeeSeva)
Ground Floor, Road No. 7, Banjara Hills, Hyderabad - 500 034, India. Contact Nos.: 91 (40) 2335 4717,
Email: dir_eseva@ap.gov.in
TENDER FOR SELECTION OF CHARTERED ACCOUNTANT FIRM FOR PROVIDING INTERNAL AUDIT AND CONSULTANCY SERVICES TO AP URBAN
MEESEVA CENTERS
Schedule of Events:
Bid Calling date 17.09.2016
Pre-Bid Conference Date / Time 22.09.2016, 11.30 AM @ O/o ESD,
Hyderabad
Last Date / Time for Sale of document 30.09.2016, 02.00 PM
Bid Submission Date / Time 01.10.2016, 03.00 PM (Drop Box)
Bid Opening Date / Time 01.10.2016, 03.30 PM
Bid Document Fee Rs. 10,000/- DD in favour of Director, ESD, Meeseva, AP (Non Refundable)
EMD Rs. 50000/- DD in favour of Director, ESD, Meeseva, AP
ESD Contact person Deputy Director – Finance 8008104605
ESD Reference No. ESD-12042/1/2016-DD-FIN-ESD
For further details regarding detailed Tender Notification, specifications please visit 1) www.apit.ap.gov.in or 2) www.ap.meeseva.gov.in or 3) www.esevaonline.ap.gov.in or 4) www.eseva.ap.gov.in portals to download the bid documents for reference. However, bidder has to collect the physical bid document in our office to be submitted along with tender.
Solution or Service required in brief:
The Director, ESD (MeeSeva) calls for a proposal to provide Internal Audit and Consultancy Services for Urban MeeSeva Centres situated in the districts of Srikakulam, Vizianagaram, Vishakapatnam, East Godavari, West Godavari, Krishna, Guntur, Prakasam, SPSR Nellore, Ananthapuramu, Chittoor, YSR Kadapa and Kurnool districts from qualified, experienced, technically & financially sound and reputed Chartered Accountant Firms for a period of 3years
from the date of signing of Contract.
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A. Introduction to Mee Seva Project
The Government of AP (GOAP) has laid out a clear vision to create a knowledge society by using information technology in all aspects of development and governance. Pioneering efforts are being made to reach the benefits of information technology to the citizens – urban and rural, rich and poor, literate and illiterate and has created ESD (Electronic Service Delivery) to provide Citizen Services.
MeeSeva, easier, faster is an online, web based, transparent and secured citizen-centric service facility to provide convenient access to the citizens without any need for them to go to multiple Government offices for getting their work done. The certificates are issued with digital signatures of the authorized signatories in consonance with the Information Technology (Amendment) Act, 2008 and Andhra Pradesh Information Technology Rules (Electronic Service Delivery) Rules 2011. Certificates will be printed on Secured Certificate Stationery.
1. Present Environment
MeeSeva Project consists of two portals namely Central Portal (business 2 citizen services) and MeeSeva portal (government 2 citizen services). The Central portal and MeeSeva Servers are located at AP State Data Centre
(APSDC), Hyderabad at present and may be relocated as per Government of Andhra Pradesh orders in future. M/s e-Centric & Consortium Partners are maintaining Central Architecture application portal (B2C) inclusive of SSDG
services. The MeeSeva Portal inclusive of e-District services are maintained by M/s APOnline, M/s HP and M/s Trimax. The present MeeSeva Centers
Service Providers (M/ CMS, M/s Sreeven, M/s APOnline for Rural Areas and M/s RamInfo & M/s Karvy for Urban Areas) function as an interface with citizen who could avail services through these portals.
The Rural Andhra Pradesh was divided into 3 zones and 3 Service
Providers are maintaining the existing rural MeeSeva centers viz., M/s CMS, M/s APOnline and M/s Sreeven Info.
The urban Andhra Pradesh was divided into 2 zones and 2 Service Providers called Contract service providers are maintaining the existing urban MeeSeva centers viz.. M/s RamInfo & M/s Karvy under BOMT Model
(Build, Operate, Maintain and Transfer)
Two servers were installed at AP State Data Centre (APSDC) and one server is allotted to each service provider for all processes including centre authentication to login. Hardware, System Software – Operating System,
Oracle RDBMS, Tomcat, Web logic servers and Semantic Anti Virus and other application softwares are installed and are running at present.
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2. Urban Centre Infrastructure:
Urban MeeSeva centers having up to 10 counters are owned by Govt, Andhra Pradesh with the hardware and infrastructure like desktop
computers, printers, scanners, networking equipment, Aadhaar kit (IRIS & Biometric), fake currency detectors, currency counting machine, furniture &
fixtures, Air conditioners, TV / display system, etc Queue management system at selected places, counters and suitable manpower, etc.
3. Connectivity through APSWAN:
- Each urban centre is connected over APSWAN from nearest port with a pool of private IPs allocated to authenticate at Service Providers
server. - Urban Franchisees are connected through internet into respective
Service Providers servers located at APSDC for primary authentication
using MAC address.
4. Services:
- G2C MeeSeva transactions are done through a single sign on authentication by the Service Providers and the transactions are
recorded at both MeeSeva Server & Service Provider’s Server. - B2C MeeSeva transactions are done through a single sign on
authentication by the Service Providers and the transactions are
recorded at both Central Portal Server & Service Provider’s Server. - District Level services like Municipal corporation / movie tickets etc
are recorded in Service Providers servers (may be migrated to Central Portal soon, to achieve any service any where model).
- Need to provide addition of new MeeSeva franchisees module also.
5. E-Taal:
- Transaction counts of G2C & B2C and local services are shared to
Central Portal and in turn to Government of India’s e-Taal portal for national level monitoring of e-Transactions.
6. Admin Setup:
The Joint Collector is the Additional Director of Mee Seva of the respective District.
One administrative officer (AO) of the rank of Deputy Tasildhar manages
the urban centers of entire district. He oversees the maintenance and
running of the centers, keeps track of the amounts collected, makes payment to departments from JC pooling account and releases commission to Service Providers. AO pays IT and Service Tax also. He is the overall
custodian of the centers in the district.
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7. Present Financial Flow:
i. AOs are nodal officers for urban MeeSeva payments at the District Level.
ii. The identified banker by the Director, ESD collects the money from each center after closing of business hours
and deposits in the respective center account. iii. The amounts so collected and deposited in the center
accounts shall be subsequently transferred to Joint
Collectors pooling account. iv. AOs operate Joint Collectors pooling account based on
MIS reports, process & disburse payment to departments, Service Provider and also retain the ESD component locally.
v. For certain services, ESD head office withdraws amount from JC pooling account into ESD account for centralized disbursement of payment to respective departments.
vi. The model may continue till all the services are centralized and effective reconciliation system in place.
vii. After that, disbursement to department may be centralized and disbursement could be made by ESD head office.
8. Details of Services, Volume of Transactions and Amounts
Collected during FY 2015-16
i. At present 329 MeeSeva services (G2C) and 60 Utility
Services (B2C) besides seasonal services like CETS (Common Entrance Test), Results (SSC, BIE) are delivered through Urban MeeSeva Centers owned by the
Government of AP and Kiosks in Rural areas maintained by Service center agencies.
ii. The MeeSeva Services (G2C) are relating to revenue,
stamps and registration, Civil Supplies, agriculture,
mines and geology, education, endowments, SSLR, Fisheries, EPDCL, SPDCL, MAUD Etc.,
iii. The ESeva Services (Utility Services) are relating to Property Tax, RTA (Life Tax, Quarterly Tax, DL and LL),
EPDCL, SPDCL, Idea, Airtel, Aircel etc.
iv. The MeeSeva services (G2C and B2C) are also delivering
through online and MeeSeva APP.
v. The Transactions and amounts collected details of MeeSeva for one year from April 15 to March 16 is detailed below:
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Sl. No Particulars No of Transactions Amount collected in Rs.
1 MeeSeva 30528639 Rs. 803,43,35,196/-
2 Online 224989 Rs. 689,12,00,340/-
3 MeeSeva App 1502 Rs. 106,193/-
Total 30755130 Rs. 1492,56,41,729/-
vi. The Transactions and amounts collected details of Utility Bills (B2C) for one year from April 15 to March 16 is detailed below:
Sl. No Particulars No of Transactions Amount collected in Rs.
1 E Seva 24110295 Rs. 1979,71,90,579/-
2 Online 1199213 Rs. 893,37,03,828/-
3 MeeSeva App 8513 Rs. 5908618/-
Total 25318021 Rs. 2873,68,03,025/-
vii. The above transactions are happening through 170
Urban MeeSeva Centers and Head Office (Treated as one center) spread across AP as detailed below:
Sl.No District No of Centers
1 Ananthapur 12
2 Kurnool 12
3 Chitoor 13
4 Kadapa 11
5 Nellore 6
6 Prakasham 7
7 Guntur 19
8 Srikakulam 7
9 Vijayanagaram 6
10 Vishakapatnam 22
11 East Godavari 18
12 West Godavari 14
13 Krishna 23
14 Head Office at Hyderabad / Vijayawada
1
Center wise details are enclosed in Annexure I
viii. One administrative officer (AO) of the rank Deputy
Tahsildar manages the urban MeeSeva Centers of entire District. He oversees the maintenance and running of the centers, makes payments to department from Joint
Collector Pooling Account and releases commissions to service providers. He is the overall custodian of the
centers in the district.
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9. Future Proposal:
- The model may continue till all the services are centralized and effective reconciliation system in place.
- After that, disbursement to department may be centralized and disbursement could be made by ESD head office.
- The existing model could be converted into a prepaid top up model
where Top up credit gets depleted while transacting and the same has to be replenished sufficiently. (Depositing 5 days worth transactions money in advance as prepaid Top up will be ideal).
- Even in case of implementation of future proposal as stated above the existing RFP will continue.
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B. Scope of the project
The Director, ESD (MeeSeva) calls for a proposal to provide Internal Audit and Consultancy Services for Urban MeeSeva Centres situated in the
districts of Srikakulam, Vizianagaram, Vishakapatnam, East Godavari, West Godavari, Krishna, Guntur, Prakasam, SPSR Nellore, Ananthapuramu, Chittoor, YSR Kadapa and Kurnool districts from
qualified, experienced, technically & financially sound and reputed Chartered Accountant Firms for a period of 3 years from the date of signing of Contract.
1. Scope in Detail a. To carry on audit of all the transactions to ensure
correctness/sanctity of the expenditure incurred or amount spent. b. Ensuring statutory compliances with respect to the provision of TDS.
Such as filling of TDS returns quarterly, issuing Form 16 and Form
16A, Payment of TDS with the respective authorities on a timely basis. c. Ensuring statutory compliances with respect to the provisions of
Service Tax. d. Preparing Bank Reconciliation statement on monthly basis. e. Data entry of the financial transactions in the software provided by
ESD. f. Preparing Receipts and payments account department wise.
g. Monthly report is to be submitted center wise and district wise for the discrepancies observed during the month.
h. Training to ESD staff as when required.
i. To identify the areas of lapses or deficiencies in the existing internal controls, policies and recommendation for the improvement of the same.
j. To verify whether all the functions areas at the Urban MeeSeva centers are performed in adherence with the existing internal
controls/Polices of the organization and report the lapses if any. k. To verify whether the contract service provider is providing the
service to citizens and department as per the terms and conditions of
the contract between ESD and Service Provider and report the deficiencies if any.
l. To verify whether the contract service provider is accepting the payments from the customers/clients as per the terms and conditions and report the deficiencies if any.
m. To verify the whether the contract service provider is generating receipt for each payment made at the delivery channels duly incorporating the service and payment details
n. To verify whether the remittances of cash/card payments being collected at ESD centers are done on daily basis. Report the cases of
delays and verify whether applicable interest is charged in case of delays.
o. To verify whether the user charges collected from citizen are
transferred to ESD user charges account on a daily basis. p. To verify the correctness of sharing of transaction charges as per the
guidelines of the ESD.
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q. To verify the correctness of payments to the service providers / vendors.
r. Apart from ESD Centers, H.O at Hyderabad/ Vijayawada shall also be
treated as one centre for the purposes mentioned above.
s. To verify whether penalties if any imposed or properly accounted. t. Any other task assigned by ESD relating to Financial monitoring
activities.
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C. Roles and Responsibilities
The following are the roles and responsibilities of GOAP, the selected Service Provider, Participating Departments and the ESD.
1. Responsibilities of ESD.
The Director, ESD will be over all in charge of MeeSeva project. It will be the duty of ESD to secure permissions required for providing the MeeSeva system with access to the databases of the associated departments as needed, in consultation with the departments. Major responsibilities of the ESD include.
a. Ensuring a close coordination with all the participating departments.
b. Releasing the timely payments towards the service charges to Service
Provider.
c. Review of MIS reports and functioning of MeeSeva project for taking
corrective steps to meet the objectives of the project
d. Over all supervision of MeeSeva functioning.
e. Ensuring that the departments participating in MEE SEVA comply with
their responsibilities
f. Any other action deemed fit to maintain the scope of the Project.
2. Responsibilities of Service Provider The following are the Roles and Responsibilities of the Service Provider for Mee Seva Project:
a. To carry on audit of all the transactions to ensure
correctness/sanctity of the expenditure incurred or amount spent. b. Ensuring statutory compliances with respect to the provision of
TDS. Such as filling of TDS returns quarterly, issuing Form 16 and Form 16A, Payment of TDS with the respective authorities on a timely basis.
c. Ensuring statutory compliances with respect to the provisions of Service Tax.
d. Preparing Bank Reconciliation statement on monthly basis.
e. Data entry of the financial transactions in the software provided by ESD.
f. Preparing Receipts and payments account department wise. g. Monthly report is to be submitted center wise and district wise for
the discrepancies observed during the month.
h. Training to ESD staff as when required. i. To identify the areas of lapses or deficiencies in the existing internal
controls, policies and recommendation for the improvement of the
same. j. To verify whether all the functions at the Urban MeeSeva centers are
performed in adherence with the existing internal controls/Polices of the organization and report the lapses if any.
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k. To verify whether the contract service provider is providing the service to citizens and department as per the terms and conditions
of the contract between ESD and Service Provider and report the deficiencies, if any.
l. To verify whether the contract service provider is accepting the payments from the customers/clients as per the terms and conditions and report the deficiencies, if any.
m. To verify the whether the contract service provider is generating receipt for each payment made at the delivery channels duly incorporating the service and payment details
n. To verify whether the remittances of cash/card payments being collected at ESD centers are done on daily basis. Report the cases of
delays and verify whether applicable interest is charged in case of delays.
o. To verify whether the user charges collected from citizen are
transferred to ESD user charges account on a daily basis. p. To verify the correctness of sharing of transaction charges as per the
guidelines of the ESD.
q. To verify the correctness of payments to the service providers / vendors.
r. Apart from ESD Centers, H.O at Hyderbad/Vijayawada shall also be
treated as one centre for the purposes mentioned above.
s. To verify whether penalties if any imposed or properly accounted.
t. Any other task assigned by ESD relating to Financial monitoring
activities
3. Responsibilities of Departments/Agencies
a. The deficiencies noticed by the service provider have to be rectified by the
Departments or Agencies from time to time
b. Extend full cooperation to the service provider for carrying out their duties
4. Other Roles & Responsibilities:
Roles and responsibilities not specifically defined herein or those that arise in future shall be decided and discharged on mutual agreement among the parties.
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D. Other Information
MEE SEVA Project is being implemented on a BOMT Model.
1. MEE SEVA Architecture The Figure 1 provides the existing functional architecture of MEE SEVA Project at each District / State level.
Functional Architecture Details
a. Each District Head Quarter has Data Centre which connects to (SELECTED)
participating department Servers and all MeeSeva centres in that District. Each
MeeSeva centre has number of counters depending upon transaction load in
that locality. The connectivity between Data Centre and Department
Servers/MeeSeva Centres is through leased lines and back up by ISDN lines.
2. Urban MEE SEVA Centers
3rd Tier3rd Tier. . . . . . . . . . . .
Departmental
Servers
S1Sn
Web Apln
Servers
….
Counter
Terminals
With
Printers
ICSC location-1 ICSC location- 18
2nd Tier2nd Tier
1st Tier1st Tier
eSeva NETWORK
( Govt.. Depart. )
( ICSC Locations )
RouterRouter
DB
Servers
….
Leased LineLeased Line
ISDNISDN
Counter
Terminals
With
Printers
Router Pool
ISDN
Leased Line
Kiosk Kiosk
Card printer
DOT Exchange
INTERNETFirewall
Leased Line
LAN-1
ISDN
LAN 2
NMS
LAN 3
C
e
n
t
r
a
l
S
i
t
eWeb
Server
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MEE SEVA Service Centres form the predominant front-end for the citizens accessing G2C and B2C services. There are 170 centres in 13 districts. The details are enclosed in Annexure - I
Working Days: The MeeSeva centers will operate on all working days as follows:
First Shift: 09 AM to 04 PM
i. 30% operators will report from 9.00 AM to 04.00 PM
Second Shift: 10 AM to 07PM
ii. 70% of operators will report from 10.00 AM to 07.00 PM
- Public Holidays including Sundays: MeeSeva Centre will operate in one
shift as follows:
i. One Shift: 10.00 AM to 2.00 PM
ii. 40 % of operators will report from 10.00 AM to 02.00 PM
- National Holidays: MeeSeva centers shall remain closed on National
Holidays of January 26, August 15 and October 2.
- However ESD can change the above as per Govt. guidelines and in public
interest.
3. Citizen Services
The list of services presently being provided by the MeeSeva is given in Annexure- III and List of departments presently participating in MeeSeva is at Annexure- II. The same may be increased or reduced.
4. Typical Bill Payment sub-system: The following system with regard to Bill Payment and Account of Receipt is being followed by the present service providers of Urban Mee Seva Centers. This information is provided for your reference and understanding only. As bulk of the transactions relate to the payments, the following generic requirements
for the 'Bills payment service' is given below. For other services also similar generic requirement will follow:
a. Bill Payment
i. The operator accepts the amount specified in the bill in full, either by cash,
cheque or DD or by credit card or the mode of payment defined by the user
dept. . A receipt is printed after committing the transaction at the back- end
of the department or in MeeSeva server.
ii. The permission to reverse a receipt, in case of a wrong entry by the operator,
or insufficiency of money with the citizen or for any other sufficient and valid
reason shall rest only with the Shift Manager of the Service Centre wherever
and or whenever applicable.
b. Accounting of Receipt
i. MEE SEVA System shall be designed to provide the following accounts -
Amounts received by each operator during a shift by nature of
collection and by department to be printed at the end of each shift. This
would enable the operators to handover the amounts received by them during
the shift, to the Manager and get relieved from duty for the shift;
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- A statement of the documents received by each operator during a shift
by nature of document to be printed at the end of each shift. This
would enable the operators to handover the documents received by
them during the shift, to the Manager and get relieved from duty
for the shift;
- A statement of account for each Service Centre in a manner that
would enable the Manager to render accounts to the ESD and facilitate
remittance of the amounts to the designated bank and to transmit
the documents to the respective departments and agencies through
courier. Citizen will pay courier charges additionally.
ii. MEE SEVA system should be designed to make available on line, the financial
statements required by the departments in respect of all amounts received by
MEE SEVA on their behalf;
iii. MEE SEVA system should be designed to produce statements of accounts as
between MEE SEVA and the participating departments as also between
MEE SEVA and the Bank(s) handling the financial transactions of MEE
SEVA to enable periodic reconciliation of the amounts received and
accounted for;
iv. MEE SEVA system should be designed to produce statements relating to
bounced cheques and Charge Back from payment gateway bank and a
mechanism
- to reverse the corresponding entries of receipt in MeeSeva Server and
also in Department database if required by department concerned
- to lock the account of the citizen for Cheque and Credit Card
transaction
- to alert the counter operator when citizen comes next time for
payment to pursue the issue with the citizen/ consumer for
realization of the amount.
5. Technical System of MeeSeva
Present Technical Architecture of MeeSeva is at Annexures-V & VI.
6. Operational System
a. Requirement to comply with MOUs
In order to ensure that all the stakeholders discharge their roles and
responsibilities in an agreed manner to achieve the common goal, a set of MOUs are entered between ESD and Urban Service Provider and Department. Payment for services rendered will be linked to quality of service rendered.
The technical, functional and operational requirements are specified in the
document just for the benefit of Bidder to understand the dimensions of the MEE SEVA project
b.Business Function & Performance of urban CSP
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The following requirements are to be met for a successful business function and performance of MEE SEVA Project. i. MEE SEVA Centres shall be one-stop-shops for all G2C and B2C services.
ii. MEE SEVA should establish an image for itself as a Service Provider that cares for citizen’s needs of service requirements.
iii. Speed of delivery, effectiveness and courtesy should be the watchwords of MEE SEVA centres. This should be reflected in the actions, conduct and behaviour of all the personnel associated with MEE SEVA – operators / Franchisees and personnel employed by the service provider. iv. The amounts collected from the citizens shall be accounted accurately at all times; v. MEE SEVA should strive continuously to improve upon the current processes by the Service Provider and the staff of ESD;
c. Manpower Deployment by CSP
i. The manpower shall be deployed by the successful bidder/service provider at all the Service Centres, as per the agreement. ii. The successful bidder/service provider shall be responsible for payment of statutory contributions like Insurance, ESI & PPF etc to be payable by the employer.
d. Deliverables by CSP
The primary deliverable of the successful bidder/Service Provider in the MEE SEVA Project is to provide monthly MIS Reports and Detailed Points on the deficiencies observed.
e.Training by CSP
Training is an important activity for the successful implementation of any project. To make MEE SEVA project a success, the following training programs are to be arranged by the successful bidder/ Service Provider from time to time to all the center managers / Administrative Officers. a. Training on Book Keeping, Reconciliations.
b. Training on Statutory Compliance such as TDS, Service Tax.
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E. ANNEXURES
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Annexure I
LIST OF URBAN MEESEVA CENTRES IN AP
Sl.
No DISTRICT Address
1 Anantapur
eSeva Data Center, Near Mother Theresa School, Ramnagar 515004
2 Anantapur
eSeva Center, Near Kasthuriba School, Old Town,
Ananthapur 515001
3 Anantapur
eSeva Center, Near Muncipal Park Premices, 2nd
Road, New Town Ananthapur 515004
4 Anantapur
eSeva Center, Near Prasad Theater, Gooty Road, Guntakal, 515801
5 Anantapur
eSeva Center, Near Govt School, Benchkotala, Guntakal, 515801
6 Anantapur
eSeva Center, Muncipal Office Campus, Hindupur,
515201
7 Anantapur
eSeva Center, Near Oriantal School Campus, Opp: Basappa Chowltry, Hindupur, 515201
8 Anantapur
eSeva Center, Chowdeswary Colony, Melapur, Hindupur, 515201
9 Anantapur
eSeve Center, Behind SBI Bank, Market Road,
Darmavaram, 515671
10 Anantapur
eSeva Center, Near Town Police Station, Vadlapalem,
Tadipatri, 515411
11 Anantapur
eSeva Center, Near Muncipal Head Water Tank, Kadiri, 515591
12 Anantapur
eSeva Center, Ramadasappa Layout, Kolimi Street, Rayadurg 515865
13 Kurnool
eSeva, Near Konda Reddy Buruzu, Old Bus Stand, Kurnool - 518001
14 Kurnool
eSeva, Near Raithu Bazar, Maddur Nagar, Kurnool -518001
15 Kurnool eSeva, Near Kallur MRO Office, Abbas nagar, Kurnool
16 Kurnool eSeva, Near Srinivasa theatre, kallur Road, Kurnool
17 Kurnool eSeva, Near municipal High School, Nandyal - 518501
18 Kurnool eSeva, Near Municipal Office, Nandyal - 518501
19 Kurnool eSeva, R.S.Road, Nunepally, Nandyal - 518502
20 Kurnool eSeva, Municipal office,Adoni-518301
21 Kurnool
eSeva,near Jyothirmayi Degree college,Ramjal Road,Adoni-518301
22 Kurnool eSeva,Shankar Nagar,Kallubavi,Adoni-518301
23 Kurnool
eSeva,Near Nalanda Public school,Gandhi
Nagar,Yemmiganur-518360
24 Kurnool
eSeva,Near Urban Health Centre,N.T.R colony,Yemmiganur-518360
25 Chittoor Municipal Office Premises, Tirupati - 517501
26 Chittoor
Mahtmagandhi School, Bairagipatteda, Tirupati
517501
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 21 of 54
27 Chittoor
Alipiri Bypass Road, Beside Alipiri Police Station, Tirupati 517501
28 Chittoor
Beside VC Bungalow, SV University Road, Tirupati
517502
29 Chittoor
Near Krishnapuram Tana, Gandhi Road, Tirupati
517501
30 Chittoor
Near RTC Busstand, Municipal Complex, Chittoor
517001
31 Chittoor
Rajiv Gandhi Road, Old Collectorate, Greamspet, Chittoor 517002
32 Chittoor MSR Complex, Opp. DEO Office, Chittoor 517001
33 Chittoor Indira Nagar, Santhapet, Chittoor 517004
34 Chittoor CTM Road, RRN Colony, Madanapalli 517325
35 Chittoor Near HPO, Patel Road, Madanapalli 517325
36 Chittoor Near Eastpet Tank 517247
37 Chittoor Near Urban Police Station, Srikalahasti 517644
38 Kadapa Eseva,Data Center, Municipal Office, Kadapa-516001
39 Kadapa
Eseva,Colletorate Campus, near 7 Roads kadapa -
516001
40 Kadapa Eseva,Nehru Park, Co-Operative Colony, Kadapa-516001
41 Kadapa Eseva, Ngo Colony, kadapa-516001
42 Kadapa Eseva, Akkyapalle Panchyat, Kadapa-516001
43 Kadapa Eseva,Near Darga, Pulivendula -
44 Kadapa
Eseva,Near RTC Busstand, Municipal complex, Rayachoti -516269
45 Kadapa Eseva,Near Old Busstand,Jamalamadugu -516434
46 Kadapa Eseva, T.B Premises, Y.M.R Colony, Produtur,-516360
47 Kadapa Eseva, Gangamma Temple street, Produtuur-516360
48 Kadapa
Eseva, Vasanthapeta, Behind Municipality, Produtuur-
516360
49 Nellore Sodhan Nagar, Near RTC Busstand, Nellore – 524002.
50 Nellore
Beside Current Office,
Vedayapalem, Nellore - 524004.
51 Nellore
RSRM SCHOOL, NAWABPET, Nellore – 524002.
52 Nellore
M.R.O OFFICE PREMISES, GUDUR - 524101.
53 Nellore
Municipal Office Premises, Kavali - 524201.
54 Nellore Near Tribhuvani Theater, eSeva Ccenter, 524132
55 Prakasam Goush hospital, Ongole – 523001
56 Prakasam Adhanki Bus Stand, Ongole-523001
57 Prakasam near ramadevi hospital, santhapeta, Ongole 523001
58 Prakasam OPP SURESH MAHAL, CHIRALA.-523155
59 Prakasam NRPM High School Premises, CHIRALA 523155
60 Prakasam Near Municipal Office,Markapurem-523316
61 Prakasam MRO office premises, Kandukur-523105
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 22 of 54
62 Guntur Naaz Center, Guntur 522001
63 Guntur Opp. Hero Honda Show Room, Lakshmipuram, Guntur 522001
64 Guntur B.R.Stadium, Guntur 522003
65 Guntur Pattabhipuram, Guntur 522006
66 Guntur Collectorate Compound, Guntur 522004
67 Guntur Travellers Bunglow Premises, T.B.Road, Tenali 522201
68 Guntur AVRM School Premises, Nandulapet, Tenali 522201
69 Guntur Old Bus Stand, Tenali 522201
70 Guntur
A.G.College Road, Anjaneya Agraharam, Bapatla
522101
71 Guntur S.P.P.Road, Ponnur 522124
72 Guntur Panasathota, Narasaraopeta 522601
73 Guntur Angle Talkies, Narasaraopeta 522601
74 Guntur Muncipal Office Premises, Repalle 522265
75 Guntur Kasturba Centre, Chilakaluripeta 522616
76 Guntur
Water Tank Premises, Vasavi Nagar, Chilakaluripeta
522616
77 Guntur
Clock Tower Premises, Railway Station Road,
Sattenapalli 522403
78 Guntur Muncipal Office Premises, Mangalagiri 522503
79 Guntur Market Road, Macherla 522426
80 Guntur Near Municipal Office, Vindukonda 522647
81 Srikakulam Near Sunday Market Old Bus stand kasibugga
82 Srikakulam Near Govt Hospital palasa
83 Srikakulam Near RTC Complex Rajam
84 Srikakulam Near Raythu bazar illesipuramjn, Srikakulam
85 Srikakulam Near T p mh school C.B Road old Srikakulam
86 Srikakulam Near chapala Market Railway station road amdalavalasa
87 Srikakulam Opp Sbh bank, panja street ichapuram
88 Vizianagaram Bobbili Center,Muncipal Office Compound, Bobbili.
89 Vizianagaram Dasannapeta Center, Nr Rythu Bazar,Vizianagaram
90 Vizianagaram Old Bus Stand Center, Beside Petrol Bunk, Vizianagaram
91 Vizianagaram
Parvathipuram Center, Muncipal OfficeCompound,
Vizianagaram
92 Vizianagaram
RTC Complex Center Opp Rtc Complex ,
Vizianagaram
93 Vizianagaram Saluru Center, MRO Office Compound, Saluru
94 Vishakapatnam G V M C Zone III Office, Room No.206, 2nd Floore, Suryabagh, Visakhapatnam.
95 Vishakapatnam
eSeva, GVMC building, Akkayyapalem Road , Near
Sri Erukamamba Temple, Dondaparthy, Visakhapatnam - 530016
96 Vishakapatnam eSeva, GVMC building, Beach Road, Near RK Mission Library, RK Beach, Visakhapatnam - 530003
97 Vishakapatnam eSeva, GVMC building, Beside Mariyadas Kalyana Mandapam, Gnanapuram, Visakhapatnam - 530004
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 23 of 54
98 Vishakapatnam
eSeva, GVMC building, Beside Rythu Bazar,
Vadlapudi, Gajuwaka, Visakhapatnam - 530046
99 Vishakapatnam
eSeva, GVMC building, Collector Office Down, Near
Dr. B R Ambedkar Kalyanamandapam, Relliveedhi, Visakhapatnam
100 Vishakapatnam
eSeva, GVMC building, Community Welfare Centre,
Beach Road, Near Hotel Kamat, Lawsons Bay Colony, Visakhapatnam - 530017
101 Vishakapatnam eSeva, GVMC building, Govt. Hospital Premises, Driver's Colony, Arilova, Visakhapatnam
102 Vishakapatnam eSeva, GVMC building, Library Street, Tagarapuvalasa, Visakhapatnam
103 Vishakapatnam
eSeva, GVMC building, Municipal Choultry, Near
Bustand, Bheemunipatnam, Visakhapatnam.
104 Vishakapatnam
eSeva, GVMC building, Municipal Shopping Complex, Near Alluri Seetharama Raju Statue,
Seethammadhara, Visakhapatnam - 530013
105 Vishakapatnam
eSeva, GVMC building, Municipal Shopping Complex,
Near Sri Chaitanya Junior College, Asilmetta, Visakhapatnam - 530003
106 Vishakapatnam eSeva, GVMC building, NH 5, Near Rythu Bazaar, Kancharapalem, Visakhapatnam - 530008
107 Vishakapatnam
eSeva, GVMC building, NH 5, Near Sub Registrar Office, Chittivanipalem, Autonagar, Visakhapatnam - 530012
108 Vishakapatnam
eSeva, GVMC building, Near Government Hospital,
Malkapuram, Visakhapatnam - 530011
109 Vishakapatnam
eSeva, GVMC building, Near Municipal Corporation
Zone 3, Suryabagh, Visakhapatnam - 530020
110 Vishakapatnam eSeva, GVMC building, Near NSTL 2nd Gate, Butchirajupalem, Visakhapatnam - 530027
111 Vishakapatnam eSeva, GVMC building, Near NTR Stadium, Anakapalli, Visakhapatnam
112 Vishakapatnam eSeva, GVMC building, Near R & B Office, RTO Office Road, Madhavadhara, Visakhapatnam - 530007
113 Vishakapatnam eSeva, GVMC building, Near RK Hospital, Chinna Gantyada, Visakhapatnam - 530026
114 Vishakapatnam
eSeva, GVMC building, Near Reliance Fresh, Chinna
Waltair, Visakhapatnam - 530009
115 Vishakapatnam
eSeva, GVMC building, Old Panchayathi Office
Compound, Pedagantyada, Gajuwaka, Visakhapatnam - 530044
116 East Godavari Beside Minicipal Office Yedida Road Mandapeta
117 East Godavari Ismayal nagar Samarlakot
118 East Godavari Kotipalli Busstand Back Side Rajahmundry
119 East Godavari Municipal Office Compound Rajahmundry
120 East Godavari Near Bhanugudi Centre Kakinda
121 East Godavari Near Fire Station Amalapuram
122 East Godavari Near Gandhinagar Municipal Park Kakinada
123 East Godavari Near Municipal Office Amalapuram
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 24 of 54
124 East Godavari Near Municipal Office Ramachandrapuram
125 East Godavari Near Nethaji Park Jammi chettu Centre Kakindada
126 East Godavari Near PCM Girls High School Kakinada
127 East Godavari Near Round Park Prakashnagar Rajahmundry
128 East Godavari Near Water tank Venkata nagar Kakinada
129 East Godavari Opp International paper Mills Seethampeta Rajahmundry
130 East Godavari Opp Old Busstand Pithapuram
131 East Godavari Opp Railway Station Alcot gardens Rajahmundry
132 East Godavari Opp Railway Station Tuni
133 East Godavari Opp TTD Kalyana Mandapam Peddapuram
134 West Godavari Ameenapet Eluru
135 West Godavari Co-operative society Tanuku
136 West Godavari Gunipudi Bhimavaram
137 West Godavari Kapalapet Narasapuram
138 West Godavari Kobari Thota Tadepalligudem
139 West Godavari Kothapet Eluru
140 West Godavari Mg road Palacol
141 West Godavari Municipal Compound Tadapalligudem
142 West Godavari Municipal office Nidadavolu
143 West Godavari Municiplality Back Side Kovvuru
144 West Godavari Rythu Bazar Tanuku
145 West Godavari Srirampuram Bhimavaram
146 West Godavari Steamer Road Narasapuram
147 West Godavari Weavers Colony Palacol
148 Krishna
E-Seva Centre, 1st Floor, Circle 3 Office, Patamata
chuttugunta, Vijayawada-520 010
149 Krishna
E-Seva Centre, 1st Floor, Kasu Brahmananda Reddy Muncipal Complex, Opp Visalandhra Press,
Visalandhra Road, chuttugunta, Vijayawada-520 004
150 Krishna
E-Seva Centre, Behind Muncipal Office, Pedana,
Krishna Dt, Pin-521366
151 Krishna E-Seva Centre, Beside Rajupeta Reserviour, Rajupeta, Machilipatnam-521001
152 Krishna E-Seva Centre, Gandhi Park, Opp Fire station, Nuzivid, Krishna Dt, Pin - 521201
153 Krishna E-Seva Centre, Makkineni Basava purniah Munciapal Corporation Stadium, Ajith Singh Nagar, Vja-520015
154 Krishna
E-Seva Centre, Monkey Statue Center,
Gudivada,Krishna Dt, Pin--521301
155 Krishna
E-Seva Centre, NTR Stadium, Gudivada ,Krishna Dt,
pin-521301
156 Krishna
E-Seva Centre, Near collectrate Compound,
chilakalapudi, Machilipatnam-521002
157 Krishna E-Seva Centre, Rajendra Nagar, Gudivada,Krishna Dt, Pin--521301
158 Krishna E-Seva Centre,1st Floor, KG Market Complex, Near vastra latha, Vijayawada -520 001
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 25 of 54
159 Krishna
E-Seva Centre,Circle -2 office compound
satyanarayanapuram,Vijayawada - 520 011
160 Krishna E-Seva Centre,Gandhi park,Beside Municipal Office,jaggaiahpeta, Krishna Dt, Pin-521175
161 Krishna E-Seva Centre,Near Navakala Theatre, Cattle Depo, Machilipatnam-521001
162 Krishna E-Seva Centre,Vijayawada Muncipal Corporation Compound, I Town,Vijayawada -520 001
163 Krishna Eseva centre,Radha nagar, vijayawada
164 Krishna Indiragandhi Municipal stadium Bandar Road Vijayawada
165 Krishna
eSeva Centre,Beside saibaba temple,Ring
Road,patamata Vijayawada
166 Krishna
eSeva centre,Cement Godown Road,
Ranigarithota,Vijayawada
167 Krishna
eSeva centre,beside raythu bazar,kedareswara
pet,Vijayawada
168 Krishna eSeva centre,circle 1 office compund chittinagarVijayawada
169 Krishna eSeva centre,near lorry stand,Bhavanipuram Vijayawada
170 Krishna eSeva centre,ntr complex, vijayawada
Annexure II – Departments
S.No List of Departments offering B2C Services
1 AirTel
2 AirTel Land Line
3 AP Housing Board
4 AP State Open School Society
5 APSCHE
6 Board of Intermediate Education
7 BSNL Service
8 Cherukuri IT returns
9 Department of Commercial Taxes
10 Director Of Municipal Administration
11 Directorate of Municipal Administration of Birth and Death
12 Durga Temple Services
13 Eastern Power Distribution Company Ltd(EPDCL)
14 Election Card
15 FOREST
16 IDEA Cellular Limited
17 Miscellaneous Services
18 Police Department
19 Recruitment Fee Payments(CGG)
20 Regional Transport Authority
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 26 of 54
21 SCBR
22 School Fees
23 Shivas List
24 Southern Power Distribution Company Ltd
25 State Service Delivery Gateway
26 Tata Tele Services Ltd
27 The Krishna Dist Milk Producers Coop Ltd
28 Vodafone
29 Western Union(Money Transfer)
Annexure III
S.No List of Departments offering G2C Services
1 AAROGYASRI
2 AGRICULTURE
3 APMIP
4 CIVIL SUPPLIES
5 COLLEGIATE EDUCATION
6 DEPARTMENT OF CO-OPERATION
7 DIRECTORATE OF MEDICAL EDUCATION
8 DRUGS CONTROL
9 EDUCATION
10 ELECTION
11 ENDOWMENT
12 EPDCL
13 FACTORY
14 FISHERIES
15 HEALTH CARE
16 INDUSTRIES & COMMERCE
17 INTERMEDIATE EDUCATION
18 ITE&C
19 LABOUR
20 LEGAL METROLOGY
21 MINES AND GEOLOGY
22 MINORITY WELFARE
23 MUNICIPAL ADMINISTRATION
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 27 of 54
24 POLICE
25 REGISTRATION and STAMPS
26 REVENUE
27 RTA
28 RURAL DEVELOPMENT
29 SCHOOL EDUCATION
30 SOCIAL WELFARE DEPARTMENT
31 SPDCL
32 SSLR
33 TECHNICAL EDUCATION
34 UIDAI
35 WOMEN AND CHILD WELFARE
Annexure IV-List of Services (G2C and B2C) presently being provided by
MeeSeva: User / service charges (category – A service Rs.25/- and category – B service
Rs.35/-), will be shared between Departments, ESD and Urban service providers (CSPs) / SCAs.
Total Count
Sl.No
Department Service name Service Level &
Category
1 1
UIDAI
Know Your AADHAAR 15 Minutes, Cat A
2 2 Seed Your AADHAAR 15 Minutes, Cat A
3 3 Aadhar Daily Enrolment Data 15 Minutes, Cat A
4 1
REVENUE
Adangal /Pahani Corrections 15 Days, Cat B
5 2 Agricultural Income Certificate
1st Time-7 Days, 2nd Time & There after 15 Min*, Cat - B
6 3 Apathbandhu Application 1 year, Cat B
7 4 Appeals On Demarcation (HYD) 45 days , Cat B
8 5 Certified Copies of Records of Measurement (HYD)
15 days , Cat B
9 6 Certified Copies Of Protected Tenant
7 Days, Cat B
10 7 Certified copies of TSLR 7 Days, Cat B
11 8 Certified copies of certificates issued by RDO
15 Days, Cat B
12 9 Certified copies of Panchanama 15 Days, Cat B
13 10 Certified copies of Chesala Pahani
15 Days, Cat B
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 28 of 54
14 11 Copy of village Map 15 Days, Cat B
15 12 Copy of FMB 15 Minutes, Cat A
16 13 Demarcation(HYD) 30 days , Cat B
17 14 Duplicate Copy of Certificate-Income
15 Minutes, Cat A
18 15 Duplicate Copy of Certificate-Integrated
15 Minutes, Cat A
19 16 Duplicate Copy of Certificate-Residence
15 Minutes, Cat A
20 17 Duplicate Pattadar Pass Book Service (Tahsildar)
60 days , Cat B
21 18 EBC certificate Cat B, 7 Days
22 19 Extract of Adangal / Pahani 15 Minutes, Cat A
23 20 Extract of D-Form Patta Application
7 Days, Cat B
24 21 Extract Of House Site patta 7 Days, Cat B
25 22 Extract of ROR 1B 15 Minutes, Cat A
26 23 Certified Copies of Faisal Patti 15 Days, Cat B
27 24 Family Member Certificate (Social security schemes & govt. employees /pensioners)
Cat B, 30 Days
28 25 F-Line Petitions 30 Days, Cat B
29 26 Income Certificate
1st Time-7 Days, 2nd Time & There after 15 Min*, Cat - B
30 27 Integrated Certificate (Caste-Nativity-Date of Birth)
1st Time-30 Days, 2nd Time & There after 15 Min*, Cat - B
31 28 ISES- INCOME FEE REIMBURSEMENT
Cat A, 15 Minutes
32 29 ISES-INCOME CERTIFICATE Cat A, 15 Minutes
33 30 ISES-INTEGRATED CERTIFICATE
Cat A, 15 Minutes
34 31 ISES-RESIDENCE CERTIFICATE Cat A, 15 Minutes
35 32 Certified Copies of Khasra Pahani
15 Days, Cat B
36 33 Application for LAND CONVERSION
60 days, Cat B
37 34 LATE REGISTRATION OF BIRTH 60 days, Cat B
38 35 LATE REGISTRATION OF DEATH
60 days, Cat B
39 36 Loan Eligibility Card 15Days, Cat B
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Page 29 of 54
40 37 Localization of Properties(HYD) 30 days , Cat B
41 38 Money Lending License Fresh - 45 Days, Renewal - 60 Days
42 39 Mutation of revenue Records + Pattadhar Passbook
60 days , Cat B
43 40 National Family Benefit Scheme Application
1 year, Cat B
44 41 No Earning Member Certificate
1st Time-7 Days, 2nd Time & There after 15 Min*, Cat - B
45 42
NOC for Construction of New/Existing House in a village or town(HYD)(No Objection
Certificate)
30 Days, Cat B
46 43 OBC Certificate
1st Time-30 Days, 2nd Time & There after 15 Min*, Cat - B
47 44 Old Adangal/Pahani details Cat B, 30 Days
48 45 Pattadar Pass Book Replacement Service (EPASSBOOK-Replacement)
60 days , Cat B
49 46 Pawn Broker License Fresh - 45 Days, Renewal - 30 Days, Cat B
50 47 Possession Certificate (for House Site Purpose)
7 days, Cat B
51 48 Prajavani 15 Days, Cat B
52 49 Residence Certificate-Passport
1st Time-7 Days, 2nd Time & There after 15 Min*, Cat – B
53 50 Residence Certificate -GENERAL 1st time -7 Days, & thereafter - 15 Minutes, Cat - B
54 51
Certified Copies of Sethwar / Suplementary Sethwar/Resettlement Register/Flr
15 Days, Cat B
55 52 Sub-divisions of lands 30 Days, Cat B
56 53 New Pattadhar Passbook(EPASSBOOK-New)
60 days , Cat B
57 54 Certified Copies of Wasool Baqi 15 Days, Cat B
58 55 Change of Name Certificate 15 days, Cat B
59 56 No Property Certificate 60 days, Cat B
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 30 of 54
60 57 Agricultural Land Value Certificate
30 days, Cat B
61 58 Small/Marginal farmer Certificate
7 Days, Cat B
62 59 Permission for Digging a Agricltural well/Drinking water well digging using WALTA Act.
15 Days, Cat B
63 60 Extract of ORC (Occupancy Rights Certificate)
15 Days, Cat B
64 61 Renewal of Cinema Licence 15 Days, Cat B
65 62 Certified copies of NOC under explosive Act
15 Days, Cat B
66 63 Certified copies of NOC under Petroleum Act
15 Days, Cat B
67 64 Cracker License For Diwali (After Collector delegates)
30 days,Cat B
68 65 Issue of TONCH Map 7 days, Cat B
69 66 Issue of NOC for Construction of Cinema Hall
45 days , Cat B
70 67 ISSUE OF ARM LICENCE(Fresh) 45 days , Cat B
71 68 ISSUE OF ARM LICENCE(Renewal)
45 days , Cat B
72 69 ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR INAM LANDS
90 days, Cat B
73 70 Refund of Trade deposits to dealers in case of resignation of dealer
30 days , Cat B
74 71 NOC for Construction of Cinema Halls
45 days , Cat B
75 72 Storage of Explosive Material License
30 Days, Cat B
76 73 Issue of NOC for storing of Petroleum Products
45 days , Cat B
77 74 Grant of License for Storage of Explosive Material
30 days , Cat B
78 75 Permission to run the benefit show
Cat B, 30 Days
79 1 REGISTRATION & STAMPS
Encumbrance Certificate
Same Day If Submitted before 2 PM,
Cat B
80 2 Certified Copy of Registration
Document
15 Minutes, Cat
A
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Page 31 of 54
81 3 Certified Copy of Bye-laws 15 Minutes, Cat A
82 4 Certified copy of Certificate of Registration Firms
15 Minutes, Cat A
83 5 Certified copy of Certificate of
Registration Societies
15 Minutes, Cat
A
84 6 Pre-Registration /Slot Booking
15 Minutes, Cat A
85 7 Registration of Society Cat B, 3 days
86 8 Registration of Firm Cat B, 3 Days
87 9 Firm name Change Cat B, 3 Days
88 10 Dissolution of firm Cat B, 3 Days
89 11 Amendments of society Cat B, 3 Days
90 12 Submission of Appeal Cat B, 3 Days
91 13 Pre-Registration - Data Entry
and Slot Booking(Agriculture)
Cat A, 15
Minutes
92 14 Pre-Registration - Data Entry and Slot Booking(Flat)
Cat A, 15 Minutes
93 15 Pre-Registration - Data Entry and Slot Booking(House)
Cat A, 15 Minutes
94 16 Pre-Registration - Data Entry
and Slot Booking(Plot)
15 Minutes, Cat
A
95 1
MUNICIPAL ADMINISTR
ATION
Birth Certificate – GHMC 15 Minutes, Cat A
96 2 Death Certificate – GHMC 15 Minutes, Cat A
97 3 Birth Certificate Corrections - GHMC
6days, Cat B
98 4 Death Certificate
Corrections – GHMC 6days, Cat B
99 5 Child Name inclusion –
GHMC 6days, Cat B
100 6 Non Availability Certificate – Birth - GHMC
3days,Cat B
101 7 Non Availability Certificate -
Death – GHMC 3days,Cat B
102 8 Birth Certificate – C&DMA
First time 5
days second and subsequent times - 15 min,
Cat B
103 9 Death Certificate – C&DMA
First time 5
days second and subsequent
times - 15 min,
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 32 of 54
Cat B
104 10 Corrections in Birth Certificate - CDMA
5 days,Cat B
105 11 Corrections in Death
Certificate - CDMA 5 days,Cat B
106 12 Child Name inclusion –
C&DMA
First time 5 days , 2nd time
onwards 15 min, Cat - B
107 13 Permission for Water
Connections – C&DMA 15 Days, Cat B
108 14 Transfer Of Title Deeds –
C&DMA 15 Days, Cat B
109 15 Applying for Trade license – C&DMA
15 Days, Cat B
110 16 Applying for Building
permission – C&DMA 15 Days, Cat B
111 17 New Assessment request –
C&DMA 15 Days, Cat B
112 18 Sub-Division request – C&DMA
15 Days, Cat B
113 19 Exemption request – C&DMA 15 Days, Cat B
114 20 Vacation remission – C&DMA 15 Days, Cat B
115 21 Non Availability Certificate –
Birth – CDMA
First time 5
days , 2nd time onwards 15 min
116 22 Non Availability Certificate -
Death – CDMA
First time 5 days , 2nd time
onwards 15 min
117 1
POLICE
Permission of Bandhobust 7 Days,Cat B
118 2
Issuance of Certificates for
(Character, Antecedents, No objection for vehicle)
7 Days,Cat B
119 3 Missing lost Documents 7 Days,Cat B
120 4
License for Hostels, Lodges, Theme, Entertainment, Restaurants, Bars, Dhabas
and Resorts
7 Days
121 1
CIVIL
SUPPLIES
Ration Card Mutations 7 days, Cat B
122 2 Print ration card 15 Minutes, Cat
A
123 3 FP Shop Renewal 15days, Cat B
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Page 33 of 54
124 4 Conversion of White Card to Pink Card
30 Days, Cat B
125 5 Deletion of Member in Ration Card
30 Days, Cat B
126 6 Household Head
Modifications 30 Days, Cat B
127 7 New Gas Connection Application
30 Days, Cat B
128 8 Ration Card Modifications With in the Office
30 Days, Cat B
129 9 Ration Card Transfer 30 Days, Cat B
130 10 Surrender of Ration Card 30 Days, Cat B
131 11 Ration Card Member Addition 30 Days, Cat B
132 12 Ration Card Member Migration
30 Days, Cat B
133 13 Ration Card Missing Details
in Databases 30 Days, Cat B
134 14 Issue of New Ration Card (Pink)
30 Days, Cat B
135 1
RTA
LL Slot Booking with Fee Payment
15 Min, Cat A
136 2 DL Slot Booking with Fee
Payment 15 Min, Cat A
137 3 RC Abstract 15 Min, Cat A
138 4 DL Abstract 15 Min, Cat A
139 1
EDUCATION
Application for issue of Age Certificate
7 days, Cat B
140 2 Application for duplicate Memo of Marks
7 days, Cat B
141 3 Application for Re-Counting of
Marks 30 days, Cat B
142 4 Application for Migration Certificate
7 days, Cat B
143 1
NPDCL
NAME CHANGE - NPDCL 7 days, Cat B
144 2 NEW CONNECTION - 6A – STREET LIGHTS - NPDCL
30 Days, Cat B
145 3 NEW CONNECTION - 6B – PUBLIC WATER WORKS - NPDCL
30 Days, Cat B
146 4 NEW CONNECTION -
GENERAL PURPOSE - NPDCL 30 Days, Cat B
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 34 of 54
147 5
NEW CONNECTION - RELIGIOUS PLACES (Temples, Church, Mosque,
Govt. Schools etc.) - NPDCL
30 Days, Cat B
148 6 NEW CONNECTION COMMERCIAL -NPDCL
30 Days, Cat B
149 7 NEW CONNECTION COMMERCIAL-HOARDINGS-NPDCL
30 Days, Cat B
150 8 NEW CONNECTION DOMESTIC -NPDCL
30 Days, Cat B
151 9 Load Change - NPDCL 30 Days, Cat B
152 10 CATEGORY LOAD CHANGE- NPDCL
7 days, Cat B
153 11 CATEGORY CHANGE-
NPDCL 7 days, Cat B
154 12 New Connection for Industries-NPDCL
Cat B, 37 Days
155 13 New Connection for Cottage Industries-NPDCL
Cat B, 37 Days
156 1
Industries
and Commerce
Pavala Vaddi
GM/DIC (Micro/
Medium/ Large/ Mega-30
Days & Commisionerate/SLC- 60 Days,
cat-B
157 2 Cleaner Production Measures
GM/DIC (Micro/
Medium/ Large/ Mega-30 Days &
Commisionerate/SLC- 60 Days,
cat-B
158 3 Skills Up gradation
GM/DIC (Micro/
Medium/ Large/ Mega-30 Days &
Commisionerate/SLC- 60 Days, cat-B
159 4 ISO/BIS Certification
GM/DIC (Micro/ Medium/
Large/ Mega-30 Days &
Commisionerate/SLC- 60 Days,
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 35 of 54
cat-B
160 5 Power Cost Reimbursement
GM/DIC (Micro/
Medium/ Large/ Mega-30 Days &
Commisionerate/SLC- 60 Days, cat-B
161 6 Sales Tax Reimbursement
GM/DIC (Micro/ Medium/
Large/ Mega-30 Days &
Commisionerate/SLC- 60 Days, cat-B
162 7 Stamp Duty/Land Cost/Land Conversion Charges/Mortgage Duty
GM/DIC (Micro/ Medium/
Large/ Mega-30 Days & Commisionerate
/SLC- 60 Days, cat-B
163 8 Investment Subsidy
GM/DIC (Micro/ Medium/ Large/ Mega-30
Days & Commisionerate
/SLC- 60 Days, cat-B
164 1
ITC
25% Power Subsidy 90 days, Cat B
165 2 Conversion to Industrial Power Tariff
90 days, Cat B
166 3 100%/50% Stamp duty
Refund 90 days, Cat B
167 4 Recruitment Assistance 90 days, Cat B
168 5 50% Exhibition Rental Refund
90 days, Cat B
169 6 Tier II/III Location Anchor
Company Incentive 90 days, Cat B
170 7 Reimbursement of Patent filing cost
90 days, Cat B
171 8 Declaration of IT Park Status 90 days, Cat B
172 9 Reimbursement of Quality Certification expenditure
90 days, Cat B
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 36 of 54
173 10 Specific Incentives for SC/ST/ Women
Entrepreneurs
90 days, Cat B
174 11 Allotment of land 90 days, Cat B
175 1
Labour
Registration of Establishment
/ Shop (Form - I) 7 days, Cat B
176 2 Renewal of Establishment / Shop (Form - III)
7 days, Cat B
177 3
Issuance of duplicate
certificate for Registered Establishment / Shop
7 days, Cat B
178 4 Notice of Change 7 days, Cat B
179 5 AMENDMENT OF CONTRACTOR LICENSE
Cat B, 15 Days
180 6
AMENDMENT
REGISTRATION OF ESTABLISHMENT
Cat B, 30 Days
181 7 LICENSE OF CONTRACTOR Cat B, 30 Days
182 8 NOTICE OF COMMENCEMENT OR
COMPLETION OF WORK
Cat B, 30 Days
183 9
REGISTRATION OF ESTABLISHMENT EMPLOYING CONTRACT
LABOUR
Cat B, 30 Days
184 10 REGISTRATION OF MOTOR TRANSPORT
Cat B, 30 Days
185 11 RENEWAL OF CONTRACT LICENSE
Cat B, 30 Days
186 1
Mining and Geology
Reconnaissance permit 180 days, Cat B
187 2 Prospecting License 270 days, Cat B
188 3 Mining Lease 1 year, Cat B
189 4 Granite Quarry Lease 180 days, Cat B
190 5 Marble Quarry Lease 180 days, Cat B
191 6 Other Quarry Lease 120 days, Cat B
192 7 Mineral Dealer License 30 days, Cat B
193 8 Annual Fee Payment for Lease 15 Minutes,Cat
A
194 9 Generate Transit Forms 15 Minutes,Cat A
195 10 Request for Mineral Permit 10 Days,Cat B
196 11 Update Dispatch Details 15 Minutes,Cat
A
197 12 Update Production Dispatch 15 Minutes,Cat
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 37 of 54
A
198 1
Agriculture
Crop Insurance 2 working days,
Cat-B
199 2 Subsidized Seed Distribution 2 Working Days,
Cat B
200 3 Farm mechanization 10days,Cat B
201 4 Application Resubmission Cat B, 30 days
202 5 Manufacturing New Cat B, 30 days
203 6 Manufacturing Addition of
Fertilizers Cat B, 30 days
204 7 Manufacturing Address Details Change
Cat B, 30 days
205 8 Manufacturing Chemist Details Change
Cat B, 30 days
206 9 Manufacturing name change Cat B, 30 days
207 10 Manufacturing Duplicate Cat B, 30 days
208 11 Manufacturing Godown
Deletion Cat B, 30 days
209 12 Manufacturing Godown Inclusion
Cat B, 30 days
210 13 Manufacturing Renewal Cat B, 30 days
211 14 Manufacturing Responsible Person Details Change
Cat B, 30 days
212 15 Retail Dealer Change of Firm Name
Cat B, 30 days
213 16 Retail Dealer Form O
inclusion Cat B, 30 days
214 17 Retail Dealer Godown Deletion
Cat B, 30 days
215 18 Retail Dealer Godown Inclusion
Cat B, 30 days
216 19 Retail Dealer Inclusion of
Imported Products Cat B, 30 days
217 20 Retail Dealer Responsible Person Details Change
Cat B, 30 days
218 21 Retail Dealer Sale Point Address Change
Cat B, 30 days
219 22 Retail Dealer Duplicate Cat B, 30 days
220 23 Retail Delear new Cat B, 30 days
221 24 Retail Delear Renewal Cat B, 30 days
222 25 Wholesale Dealer Change of Firm Name
Cat B, 30 days
223 26 Wholesale Dealer Duplicate Cat B, 30 days
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 38 of 54
224 27 Wholesale Dealer Form O inclusion
Cat B, 30 days
225 28 Wholesale Dealer Godown Deletion
Cat B, 30 days
226 29 Wholesale Dealer Godown
Inclusion Cat B, 30 days
227 30 Wholesale Dealer Inclusion of Imported Products
Cat B, 30 days
228 31 Wholesale Dealer New Cat B, 30 days
229 32 Wholesale Dealer renewal Cat B, 30 days
230 33 Wholesale Dealer Responsible Person Details Change
Cat B, 30 days
231 34 Annual Fee Payment for Lease Cat B, 30 days
232 35 Generate Transit Forms Cat B, 30 days
233 36 Granite Quarry Lease Cat B, 30 days
234 37 Wholesale Dealer Sale Point Address Change
Cat B, 30 days
235 1
Election
Application of transposition Cat B, 30 Days
236 2 Application for inclusion of Name in the Electoral Rolls
Cat B, 30 Days
237 3 Application of change of
details Cat B, 30 Days
238 4 Issuance of PVC Cards Cat A, 15 Minutes
239 5 Issue of Voter Certificate/I-Card
15 Minutes,cat A
240 6
Application for
Objection/Deletion of Name in Electoral roll
Cat B, 30 Days
241 1
Social
Welfare Department
Application for
Scholarship(Renewal)
Cat A, 15
Minutes
242 2 Premetriculation Scholarship Services
Cat A, 15 Minutes
243 3 Application for Scholarship(Fresh)
Cat B
244 1 Health Care Department
Allopathic Medical care
Hospital registration 90 Days, Cat B
245 2 Registration or Renewal of Scanning Center Permission
30 days, Cat B
246 1 School Education
Department
School Registration 7 Days, Cat B
247 2 CORRECTION OF SSC
CERTIFICATE 30 Days, Cat B
248 1 EPDCL NAME CHANGE - EPDCL Cat B, 7 Days
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 39 of 54
249 2 NEW CONNECTION - 6A – STREET LIGHTS - EPDCL
Cat B, (With Estimate LT
Urban-2Days, Rural- 7 days/
Without Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT 180 Days)
250 3 NEW CONNECTION - 6B – PUBLIC WATER WORKS -
EPDCL
Cat B, (With Estimate LT
Urban-2Days, Rural- 7 days/
Without Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT 180 Days)
251 4 NEW CONNECTION - GENERAL PURPOSE - EPDCL
Cat B, (With Estimate LT
Urban-2Days, Rural- 7 days/
Without Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT 180 Days)
252 5
NEW CONNECTION - RELIGIOUS PLACES
(Temples, Church, Mosque, Govt. Schools etc.) - EPDCL
Cat B, (With Estimate LT
Urban-2Days, Rural- 7 days/ Without
Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT 180 Days)
253 6 NEW CONNECTION COMMERCIAL -EPDCL
Cat B, (With Estimate LT
Urban-2Days, Rural- 7 days/ Without
Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 40 of 54
180 Days)
254 7 NEW CONNECTION COMMERCIAL-HOARDINGS-
EPDCL
Cat B, (With
Estimate LT Urban-2Days, Rural- 7 days/
Without Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT
180 Days)
255 8 NEW CONNECTION DOMESTIC -EPDCL
Cat B, (With
Estimate LT Urban-2Days, Rural- 7 days/
Without Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT
180 Days)
256 9 Load Change - EPDCL
Cat B, (With
Estimate LT Urban-2Days, Rural- 7 days/
Without Estimate LT-30Days, 11Kv-
60 Days, 33KV- 90 Days, EHT
180 Days)
257 10 CATEGORY CHANGE- EPDCL
Cat B, 7 Days
258 1 Rural
Development
Request for AIDS & Appliances
Cat A, 15 Minutes
259 2 Request for SADAREM
Certificate
Cat A, 15
Minutes
260 1
Co-operative
Societies
Amendment of Bye laws Cat B, 30 days
261 2 Co Operative Society
Registration
Cat B, 30 days - APCS 60 days - MACS
262 3 Conversion of Registered Cooperative Society to 1995 acts
Cat B, 45 days
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 41 of 54
263 4 Issuance of Registration Certificate
Cat A, 15 Minutes
264 5 Issue of Certified Copy of Bye Law
Cat A, 15 Minutes
265 1 Employmen
t
Registration with Employment
Exchange Cat B, 5 Days
266 1
Technical
Education
Application for Migration
Certificate
Cat B, 3 Days(After
1984), 6Days (Before 1984)
267 2 Duplicate Marks Memo Cat B, 3 Days
268 3 Genuineness of Certificate Cat B, 7 Days
269 4 Interim Certificate Cat B, 3 Days
270 1
Minority Welfare
Certified copy of Service Rendering Certificates for Cash Grants
Cat A, 15
Minutes
271 2 Certified copy of Proceedings regarding appointment of Management Committees
Cat A, 15
Minutes
272 3 Certified Copy of Muntakhabs, Registered u/s.36 of Waqf Act 1995
Cat A, 15
Minutes
273 4
Certified copy of Proceedings
regarding Appointment of Muthawallies
Cat A, 15
Minutes
274 5 ISSUE OF MARRIAGE
LICENSE TO PASTORS Cat B, 30 Days
275 6 MINORITY STATUS
CERTIFICATE Cat B, 30 Days
276 1 Intermediate Education
Duplicate Marks Memo Cat B, 3 Days
277 2 Migration Certificate Cat B, 3 Days
278 3 Recounting/Re-Verification of Marks
Cat B, 15 Days
279 1 Aarogyasri Aarogyasri employee health
card Cat B, 3 Days
280 1
Collegiate Education
Application for Admission into colleges
15 Min, Cat A
281 2 Transfer Certificate 5 days, Cat B
282 3 Conduct Certificate 3 Days, Cat B
283 4 Bonafied Certificate 4 Days, Cat B
284 1 Legal Metrology
ALTERATION IN REGISTRATION OF
MANUFACTURER/PACKER
Cat B, 15 Days
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 42 of 54
285 2
APPEAL AGAINST THE ORDER OF INSPECTOR/ASST
CONTROLLER/DEPUTY CONTROLLER
Cat B, 30 Days
286 3 APPEAL TO GOVT AGAINST
ORDER OF CONTROLLER Cat B, 30 Days
287 4 CONDUCT TEST OF FRESH SAMPLES
Cat B, 30 Days
288 5 GRANT OF DEALING LICENSE
Cat B, 30 Days
289 6 GRANT OF MANUFACTURING
LICENSE Cat B, 30 Days
290 7 GRANT OF REPAIRING LICENSE
Cat B, 30 Days
291 8 REGISTRATION AS MANUFACTURER/PACKER/IMPORTER
Cat B, 30 Days
292 9 Issue of Duplicate License Cat B, 30 Days
293 10 Duplicate Verification of License
Cat B, 30 Days
294 11 Alteration of License Cat B, 30 Days
295 1
Endowment
Department
SRI DURGA MALLESWARA SEVA TICKET BOOKING
Cat A, 15 Minutes
296 2 SRI LAXMI NARASIMHA SEVA TICKET BOOKING
Cat A, 15 Minutes
297 3 SRI VENKATESWARA SWAMY SEVA TICKET BOOKING
Cat A, 15 Minutes
298 1
Factories
Amendments in Horse
Power/Man Power Cat B, 7 Days
299 2 Annual Fee Payment Cat A, 15 Minutes
300 3 Annual Returns Cat A, 15 Minutes
301 4 Change of Manager/ Occupier Cat B, 7 Days
302 5 Plan Amendments Application Cat A, 30
Minutes
303 1 Directorate of Medical
Education
ISSUE OF DIPLOMA
CERTIFICATE
Cat A, 15
Minutes
304 2 ISSUE OF DUPLICATE MARKS MEMO
Cat B, 15 Days
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 43 of 54
305 3 ISSUE OF MARKS MEMO(I/II/III YR)
Cat A, 15 Minutes
306 4 MARKS MEMO FOR INTERNSHIP
Cat A, 15 Minutes
307 5 RECOUNTING /RE-
VERIFICATION OF MARKS
Cat A, 30
Minutes
308 1
Drug Control
GRANT OF LICENSE FOR RETAIL & WHOLESALE
MEDICAL SHOPS
Cat B, 30 Days
309 2
PROCESSING OF APPLICATIONS FOR CHANGES IN EXISTING
LICENSES
Cat B, 30 Days
310 3 RENEWAL OF LICENSES FOR RETAIL & WHOLESALE
MEDICAL SHOPS
Cat B, 30 Days
311 1
Fisheries
Compliance Form for License Application
Cat B, 60 Days
312 2
Final Registration of New
Fresh Water Aquaculture Farm
Cat B, 60 Days
313 3
Provisional Application for
Registration of new Fresh Water Aquaculture Farm
Cat B, 60 Days
314 4 Renewal of License
Application Cat B, 60 Days
List of B2C service and service charges
S.No Department Description
Service Description Service / User Charge
1 BSNL Service BSNL Bill Payment 3 Rs/-
2 Department of Commercial Taxes
Tax Collection (No Data - With/Without Tax No)
10 Rs/-
3 Department of Commercial Taxes
Vat/Tot Collection 10 Rs/-
4 Tata Tele Services Ltd Tata Tele Services Ltd 5 Rs/-
5 Regional Transport Authority
Vehicle Qtly Tax(With Permit) 5 Rs/-
6 Regional Transport Authority
New Vehicle Life Tax 5 Rs/-
7 Regional Transport Authority
New Vehicle Quarterly Tax 5 Rs/-
8 Regional Transport Authority
Driving License Slot Booking 5 Rs/-
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 44 of 54
9 Regional Transport
Authority
Learning License Slot
Booking
5 Rs/-
10 Board of Intermediate Education
Intermediate Second Year Marks
10 Rs/-
11 Board of Intermediate Education
Intermediate First Year Marks
10 Rs/-
12 Board of Intermediate Education
Vocational First Year Marks 10 Rs/-
13 Board of Intermediate Education
Intermediate Second Year Marks
10 Rs/-
14 Board of Intermediate Education
Intermediate Vocational Second Year Marks
10 Rs/-
15 AirTel Bill Payment(Airtel) 8 Rs/-
16 AirTel Land Line Bill Payment(Airtel Land
Line)
8 Rs/-
17 Police Department Traffic Challan Payments 5 Rs/-
18 Police Department Red Light Challan Payments
(Vizag) 5 Rs/-
19 Police Department VIJAYAWADA TRAFFIC
CHALLAN PAYMENTS
5 Rs/-
20 AP Housing Board Hire Purchase/Sfs Payments Slabs
21 AP Housing Board Miscellaneous Payments Slabs
22 IDEA Cellular Limited Bill Payment(Idea) 5 Rs/-
23 Western Union(Money Transfer)
Western Union(Money Transfer)
24 Vodafone Bill Payment(Vodafone) 10 Rs/-
25 The Krishna Dist Milk Producers Coop Ltd
Sale Of Milk Cards 5 Rs/-
26 Election Card Epic Duplicate Printing 10 Rs/-
27 Election Card Epic Correction(Form8) 10 Rs/-
28 Election Card Epic Correction(Form8a) 10 Rs/-
29 Election Card EPIC Pvc card printing(25/-) 25 Rs/-
30 Recruitment Fee Payments(CGG)
Village Revenue Assistants 5 Rs/-
31 Recruitment Fee Payments(CGG)
Lpcet Allotment Fee-2013 Phase Ii
5/10 Rs/- (Dept will inform)
32 Recruitment Fee
Payments(CGG)
LPCET Allotment Fee-2013 -
SPOT ADMISSIONS
5/10 Rs/- (Dept
will inform)
33 Recruitment Fee
Payments(CGG)
DIETCET Councelling-2013 5/10 Rs/- (Dept
will inform)
34 Recruitment Fee
Payments(CGG)
DIETCET ALLOTMENT
PHASE-I PAYMENT-2013
5/10 Rs/- (Dept
will inform)
35 Recruitment Fee
Payments(CGG)
DIETCET ALLOTMENT
PHASE-II PAYMENT-2013
5/10 Rs/- (Dept
will inform)
36 Recruitment Fee
Payments(CGG)
Village Revenue Officers 5/10 Rs/- (Dept
will inform)
37 Recruitment Fee Village Revenue Assistants 5/10 Rs/- (Dept
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 45 of 54
Payments(CGG) will inform)
38 Recruitment Fee Payments(CGG)
Both VRO and VRA 5/10 Rs/- (Dept will inform)
39
Recruitment Fee
Payments(CGG)
DIETCET 2013 -
ALLOTMENT PHASE-III PAYMENT SERVICE
5/10 Rs/- (Dept
will inform)
40 Recruitment Fee Payments(CGG)
DIETCET 2013 - ALLOTMENT PHASE-III-1
PAYMENT SERVICE
5/10 Rs/- (Dept will inform)
41 Recruitment Fee
Payments(CGG)
APRJC CET -2014 FEE
PAYMENT
5/10 Rs/- (Dept
will inform)
42 Recruitment Fee Payments(CGG)
APRDC CET-2014 FEE PAYMENT
5/10 Rs/- (Dept will inform)
43
Recruitment Fee Payments(CGG)
Admission Test for Class V (2014-15) -AP Residential
Educational Institutions Society
5/10 Rs/- (Dept will inform)
44 Recruitment Fee Payments(CGG)
ATFClassV(2014-15)MJPAPBCWREIS
5/10 Rs/- (Dept will inform)
45 Recruitment Fee Payments(CGG)
DEECET-2014 5/10 Rs/- (Dept will inform)
46 Recruitment Fee Payments(CGG)
MAHATMA JYOTHIBAPHULE -RJC -Payment
5/10 Rs/- (Dept will inform)
47 Recruitment Fee
Payments(CGG)
LPCET-2014 FEE PAYMENT 5/10 Rs/- (Dept
will inform)
48 Recruitment Fee
Payments(CGG)
MJAPBCWREIS -VI,VII,VIII
FEEPAYMENT SERVICE
5/10 Rs/- (Dept
will inform)
49 Recruitment Fee
Payments(CGG)
APDSC 2014 Payment
service
5/10 Rs/- (Dept
will inform)
50 State Service Delivery
Gateway
Amendment Of Society 5 Rs/-
51 State Service Delivery
Gateway
Application For Age
Certificate
5 Rs/-
52 State Service Delivery
Gateway
Application For Change Of
Details (Form -8)
5 Rs/-
53 State Service Delivery Gateway
Application For Duplicate Memorandum Of Marks
5 Rs/-
54 State Service Delivery Gateway
Application For Fee Payment 5 Rs/-
55 State Service Delivery Gateway
Application For Issuance Of Duplicate Registration
Certificate
5 Rs/-
56 State Service Delivery
Gateway
Application For Migration
Certificate
5 Rs/-
57 State Service Delivery
Gateway
Application For Notice Of
Change
5 Rs/-
58
State Service Delivery
Gateway
Application For Objection/
Deletion Of Name In The Electoral Role ( Form -7)
5 Rs/-
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 46 of 54
59 State Service Delivery
Gateway
Application For Re-Counting
Of Marks
5 Rs/-
60 State Service Delivery Gateway
Application For Registration Of Contrunction Workers
5 Rs/-
61 State Service Delivery Gateway
Application For Registration Of Shop / Establishment
5 Rs/-
62 State Service Delivery Gateway
Application For Renewal Of Registration Certificate
5 Rs/-
63 State Service Delivery Gateway
Application For Transposition(Form-8a)
5 Rs/-
64 State Service Delivery Gateway
Applying For Trade License 5 Rs/-
65 State Service Delivery Gateway
Building Permissions 5 Rs/-
66 State Service Delivery Gateway
Building Permissions Return Submissions
5 Rs/-
67 State Service Delivery Gateway
Certified Copy Of Bye Law 5 Rs/-
68 State Service Delivery Gateway
Certified Copy Of Firm Registration
5 Rs/-
69 State Service Delivery
Gateway
Certified Copy Of Society
Registration
5 Rs/-
70 State Service Delivery
Gateway
Change In Constitution Firm 5 Rs/-
71 State Service Delivery
Gateway
Dl Abstract 5 Rs/-
72 State Service Delivery
Gateway
Dl Slot Booking With Fee
Payment
5 Rs/-
73 State Service Delivery
Gateway
EPIC PVC Card / Issuance of
Voter Id Card
25 Rs/-
74 State Service Delivery
Gateway
Exemption Request 5 Rs/-
75 State Service Delivery Gateway
Firm Name Change 5 Rs/-
76 State Service Delivery Gateway
Inclusion Of Name In The Electoral Roles (Form-6)
5 Rs/-
77 State Service Delivery Gateway
Issuance Of Certificates For (Character, Antecedents, No
Objection For Vehicle)
5 Rs/-
78 State Service Delivery
Gateway
Issue Of Epic Card 5 Rs/-
79
State Service Delivery
Gateway
License For Hostels, Lodges,
Theme, Entertainment, Restaurants, Bars, Dhabas And Resorts
5 Rs/-
80 State Service Delivery Gateway
Ll Slot Booking With Fee Payment
5 Rs/-
81 State Service Delivery Gateway
Missing / Lost Documents / Bank Cards / Credit Cards /
5 Rs/-
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 47 of 54
Mobile Phones Etc.
82 State Service Delivery Gateway
New Assessment Request 5 Rs/-
83 State Service Delivery
Gateway
Permission For Water
Connections
5 Rs/-
84 State Service Delivery
Gateway
Permission Of Bandhobust 5 Rs/-
85 State Service Delivery
Gateway
Pre-Registration Slot Booking 5 Rs/-
86 State Service Delivery
Gateway
Rc Abstract 5 Rs/-
87 State Service Delivery
Gateway
Registration Of Firms 5 Rs/-
88 State Service Delivery
Gateway
Registration Of Society 5 Rs/-
89 State Service Delivery Gateway
Renewal Of Trade License 5 Rs/-
90 State Service Delivery Gateway
Ssdg Services 5 Rs/-
91 State Service Delivery Gateway
Sub-Division Request 5 Rs/-
92 State Service Delivery Gateway
Submission Of Appeal 5 Rs/-
93 State Service Delivery Gateway
Transfer Of Title Deeds 5 Rs/-
94 State Service Delivery Gateway
Vacation Remission 5 Rs/-
95 APSCHE Ecet Fee Payment 5/10 Rs/- (Dept
will inform)
96 APSCHE EMCET FEE PAYMENT
SERVICE 2014 5/10 Rs/- (Dept will inform)
97 APSCHE ICET Fee Payment-2014 5/10 Rs/- (Dept
will inform)
98 APSCHE PGCET FEE PAYMENT 5/10 Rs/- (Dept
will inform)
99 APSCHE PECET Fee Payment-2014 5/10 Rs/- (Dept
will inform)
100 APSCHE EDCET Fee Payment 2014 5/10 Rs/- (Dept
will inform)
101 APSCHE LAWCET FEE PAYMENT
2014
5/10 Rs/- (Dept
will inform)
102 APSCHE PGEC GATE/GPAT-2014 5/10 Rs/- (Dept
will inform)
103 APSCHE EAMCET evaluation of OMR
Sheet PAYMENT SERVICE
5/10 Rs/- (Dept
will inform)
104 AP State Open School Society
Ssc Exam Fee 5 Rs/-
105 AP State Open School Society
Intermediate Exam Fee 5 Rs/-
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 48 of 54
106 AP State Open School
Society
Ssc Admission Payment 30 Rs/-
107 AP State Open School Society
Inter Admission Payment 30 Rs/-
108 AP State Open School Society
SSC Recounting Fee Collection
5 Rs/-
109 AP State Open School Society
Inter Recounting Fee Collection
5 Rs/-
110 AP State Open School Society
SSC RECOUNTING FEE COLLECTION-2015
5 Rs/-
111 AP State Open School Society
INTER RECOUNTING FEE COLLECTION-2015
5 Rs/-
112 AP State Open School Society
SSC Exam Fee Payment Service-2015
5 Rs/-
113 AP State Open School Society
INTER Exam Fee Payment Service-2015
5 Rs/-
114 Eastern Power Distribution Company Ltd(EPDCL)
Collection Of Electricity Charges (EPDCL)
(2,5,10,25) Rs/-
115 Eastern Power Distribution Company
Ltd(EPDCL)
Collection Of Electricity Charges (offline EPDCL)
(2,5,10,25) Rs/-
116
Eastern Power
Distribution Company Ltd(EPDCL)
Collection Of Electricity
Charges (EPDCL)
(2,5,10,25) Rs/-
117 Southern Power Distribution Company Ltd
Collection Of Electricity Charges (SPDCL)
(2,5,10,25) Rs/-
118 Southern Power Distribution Company
Ltd
Collection Of Electricity Charges (SPDCL)- Offline
(2,5,10,25) Rs/-
119
Southern Power
Distribution Company Ltd
Collection Of Electricity
Charges (SPDCL) - No Data
(2,5,10,25) Rs/-
120 Director Of Municipal
Administration
Application For Birth 5 Rs/-
121 Director Of Municipal
Administration
Property Tax 5 Rs/-
122 Director Of Municipal
Administration
Water Tax 5 Rs/-
123 School Fees Visakha Valley School (2012-
2013)
5 Rs/-
124 School Fees Visakha Valley School (2013-
2014)
5 Rs/-
125
Directorate of Muncipal
Administration of Birth and Death
Issue Of Birth Certificate 5 Rs/-
126 Directorate of Muncipal
Administration of Birth
Issue Of Death Certificate 5 Rs/-
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 49 of 54
and Death
127 Shivas List Register Workers 10 Rs/-
128 Shivas List Search Workers Slabs( 50,100)
129 Shivas List Sell Crops 10 Rs/-
130 Shivas List Search Crops Slabs( 50,100)
131 FOREST FOREST DEPARTMENT
TEST FEE PAYMENT
5 Rs/-
132
Durga Temple Services Uyyala Seva (Every Sunday) 5 or 20 Rs/-
(based on transaction amount)
133
Durga Temple Services Swarna Pushparchana (Every Thursday)
5 or 20 Rs/- (based on
transaction amount)
134
Durga Temple Services Srichakra Navavaranarchana 5 or 20 Rs/- (based on transaction
amount)
135
Durga Temple Services Sri Malleswara Swamyvarla
Rudrabhisekam(One Day)
5 or 20 Rs/-
(based on transaction amount)
136
Durga Temple Services Sri Malleswara Swamy vari abhisekham (Saswatham)
5 or 20 Rs/- (based on
transaction amount)
137
Durga Temple Services Sri Ammavari Kadgamalarchana (Antaralayam)
5 or 20 Rs/- (based on transaction
amount)
138
Durga Temple Services Saswatha
Sahasranamarchana to Kanakadurga Ammavaru (For 52 Fridays)
5 or 20 Rs/-
(based on transaction amount)
139
Durga Temple Services Saswatha Astotranamarchana to
Kanakadurga Ammavaru (For 52 Fridays)
5 or 20 Rs/- (based on
transaction amount)
140
Durga Temple Services Sarpadoshanivarana (One Day)
5 or 20 Rs/- (based on
transaction amount)
141
Durga Temple Services Santhi Kalyanam(One Day) 5 or 20 Rs/-
(based on transaction
amount)
142 Durga Temple Services sahasranamarchana to 5 or 20 Rs/-
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 50 of 54
kanakadurga Ammavaru(for
52 Fridays)
(based on
transaction amount)
143
Durga Temple Services Sahasranamarchana
Ammavari( One Day)
5 or 20 Rs/-
(based on transaction
amount)
144
Durga Temple Services Saharsanamarchana
(Malleswara Swamy vari )
5 or 20 Rs/-
(based on transaction amount)
145
Durga Temple Services Rudrabhisekam to Sri Malleswara Swamy vary(for
52 Mondays)
5 or 20 Rs/- (based on
transaction amount)
146
Durga Temple Services Pancha Harathulu ( One Day)
5 or 20 Rs/- (based on transaction
amount)
147
Durga Temple Services Pallaki Seva (Once Year) 5 or 20 Rs/-
(based on transaction amount)
148
Durga Temple Services Pallaki Seva 5 or 20 Rs/- (based on
transaction amount)
149
Durga Temple Services LakshaKumkumarchana(One Day)
5 or 20 Rs/- (based on transaction
amount)
150
Durga Temple Services Gomata Pooja 5 or 20 Rs/-
(based on transaction amount)
151
Durga Temple Services Chandihomam(One Day) 5 or 20 Rs/- (based on
transaction amount)
152
Durga Temple Services Astotranamarchana to Kanakadurga Ammavaru(for
52 Fridays)
5 or 20 Rs/- (based on
transaction amount)
153
Durga Temple Services Astotranamarchana
Ammavari(One Day)
5 or 20 Rs/-
(based on transaction
amount)
154 Durga Temple Services Astotharam (Malleswara
Swamy vari )
5 or 20 Rs/-
(based on
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 51 of 54
transaction
amount)
155 SCBR SCBR 5 Rs/-
156
Miscellaneous Services Mro
Services(Birth/Death/Legal Heir)
10 Rs/-
157 Miscellaneous Services SSC (General) Results 10 Rs/-
158 Miscellaneous Services Duplicate Receipt 10 Rs/-
159 Miscellaneous Services Meeseva Applications Sale 5 Rs/-
160 Miscellaneous Services Meeseva Additional Copies 2 Rs/- (each)
161 Miscellaneous Services SSC RESULTS 2014 10 Rs/-
162 Cherukuri IT returns IT Returns Filing 150 Rs/-
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 52 of 54
Annexure- V
Present Data Centre Architecture and Bill of Material
3rd Tier . . . . . . . . . . . .
Departmental
Servers
S1 Sn
Web Apln
Servers
….
Counter
Terminals
With
Printers
ICSC location-1 ICSC location- 18
2nd Tier
1st Tier
Mee Seva NETWORK
( Govt.. Depart. )
( ICSC Locations )
Router Router
DB
Servers
….
Leased Line Leased Line
ISDN ISDN
Counter
Terminals
With
Printers
Router Pool
ISDN
Leased Line
Kiosk
Card printer
DOT Exchange
INTERNET
Firewall Leased Line
LAN-1 ISDN
LAN 2
NMS
LAN 3
C
e
n
t
r
a
l
S
i
t
e Web
Server
RFP for Internal Audit in Urban MeeSeva Centres (Part – I)
Page 53 of 54
Annexure- VI Present Architecture of Mee Seva Service Centre and Bill of Material
….
Counter
Terminals
With
Printers
Mee Seva location-1 Mee Seva location
1st Tier ( ICSC Locations )
Router Router
….
Leased Line Leased Line
ISDN ISDN
Counter
Terminals
With
Printers
DOT Exchange
Central Router at central site
Mee Seva centre Layout
RFP for Procurement of Secured Stationery for ESD (Mee Seva)
Page 54 of 54