Telesnap UMS 2009 Product presentation. Introduction Doc.No.: ASE/APP/PLM/ 0162 / EN.

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Transcript of Telesnap UMS 2009 Product presentation. Introduction Doc.No.: ASE/APP/PLM/ 0162 / EN.

Telesnap UMS 2009

Product presentation

Introduction

Doc.No.: ASE/APP/PLM/ 0162 / EN

Telesnap UMS

Personal Productivity and Presence Management with Unified Messaging

• Receive & send fax messages

• Record & send voice messages

• Text-messaging directly out of your familiar email environment

• Access to all communication services wherever and whenever

Doc.No.: ASE/APP/PLM/ 0162 / EN

Architectures

Doc.No.: ASE/APP/PLM/ 0162 / EN

Topology legacy PBX 1/3

Single site

PBX

Snapware Server with Telesnap

UMS

Mail ServerDatabase

Server

LAN

S0/S2m

Doc.No.: ASE/APP/PLM/ 0162 / EN

Topology legacy PBX 2/3

Multiple sites: one Telesnap UMS line server per mail server

LAN

PBX 1

Site ASnapware

Server with Telesnap

UMS

Mail Server Database server

S0/S2m

PBX 2

Site BTelesnap UMS Line

Server

S0/S2m

Mail ServerDatabase

server

Doc.No.: ASE/APP/PLM/ 0162 / EN

Topology legacy PBX 3/3

Multiple sites with central mail server

LAN

PBX 1

Site ASnapware

Server with Telesnap

UMS

Database server

S0/S2m

PBX 2

Site BSnapware

Server with Telesnap UMS Line

Server

S0/S2m

Mail ServerDatabase

server

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VoIP Topology 1/3

Single site

VoIP PBX

Snapware Server with Telesnap

UMS

Mail ServerDatabase

server

LAN

XCAPIH.323/SIP

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VoIP Topology 2/3

Multiple sites, local mail servers

VoIP PBX

Snapware Server with Telesnap

UMS

Mail Server

Database server

LAN

XCAPIH.323/SIP

Mail ServerDatabase

server

Doc.No.: ASE/APP/PLM/ 0162 / EN

VoIP Topology 3/3

Multiple sites, central mail server

VoIP PBX

Snapware Server with Telesnap

UMS

Database server

LAN

XCAPIH.323/SIP

Mail Server Database server

Doc.No.: ASE/APP/PLM/ 0162 / EN

Functions

Overview of the features

Doc.No.: ASE/APP/PLM/ 0162 / EN

Überblick

General

Fax

Voicemail

SMS

E-Mail (optional)

Integrations into SAP R/3 MS Outlook / Exchange Lotus Notes Novell GroupWise

Doc.No.: ASE/APP/PLM/ 0162 / EN

Telesnap UMS

Unifies all communication services into the existing user interface

Seamless integration of all communication services into the used email environment (MS Outlook/Exchange, Lotus Notes, SAP R/3, Novell GroupWise, …)

No additional software for the Telesnap UMS user necessary

No additional database for new performance service

Easy administration

Minor training effort

Doc.No.: ASE/APP/PLM/ 0162 / EN

Professional office communication

Completes email functionality with fax, voicemail and SMS services

Easy-to-use and comfortable handling due to familiar interface

Doc.No.: ASE/APP/PLM/ 0162 / EN

Inbox

Distinctive display of the different messaging types in the inbox• Fax• Voice• SMS

Doc.No.: ASE/APP/PLM/ 0162 / EN

Advanced business communication

Send email-, fax- and SMS in one single work step directly from your PC

Possibility to simultaneously send messages to different media types

Doc.No.: ASE/APP/PLM/ 0162 / EN

Fax

Sending and receiving faxes

Doc.No.: ASE/APP/PLM/ 0162 / EN

Incoming fax 1/3

Doc.No.: ASE/APP/PLM/ 0162 / EN

Incoming fax 2/3 Each user has a personal fax number

Message waiting signals received fax messages on the phone (depends on the PBX)

The email of an incoming fax message shows a subject header and the fax message as attachment

Fax receipt is also possible with a network fax device or printer

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Incoming fax 3/3 Supports incoming fax messages in

TIFF, PDF, JPG and DCX format

The fax message can be zoomed, rotated, printed or edited with any graphics application

Automatic forwarding of received fax messages to any email client

It is possible to attach a spoken annotation if the fax message is forwarded via the phone to an internal device (PBX dependent)

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Outgoing fax 1/3

Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoing fax 2/3

Send faxes directly from any email-capable application without additional software requirements

Server-based rendering (conversion) of outgoing fax messages

Support of all office and graphic formats

Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoijg fax 3/3

Automatic printing or storage of received or sent fax messages on any network printer (PBX dependent)

Least cost timing Sending faxes to specific time

of day, controlled by parameter Sending faxes with different

priorities High: immediately Medium: normal sending Low: night

Supports serial fax sending out of office applications

Personalized fax cover letters

Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice messages

Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice mail 1/4

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Voice mail 2/4

Receiving voice messages within familiar email client

Direct integration with mail system

Recording of individual announcements via TUI (Telephone user interface), up to 9 individual announcements possible

Announcements can automatically be activated depending on the time of the day

Received voice messages contain the calling number as return address

The voicemail is a .wav file or MP3 file attachment in email system

Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice mail 3/4

Empty Call Capture: phone calls are signalled even when no voice message was left (PBX dependent)

Possibility to process voice messages either through the email client or through the phone

Call-back: The calling number is announced after the voice message has been played and can be directly called back

Text-to-Speech: Direct mail access from anywhere

Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice mail 4/4

• The user has the possibility to skip a message or return to the previous one while listening to his messages

• Received voice messages can be forwarded automatically to any email client as a .wav file or MP3 file attachment

• Possibility to provide only an announcement without the option to leave a message

Doc.No.: ASE/APP/PLM/ 0162 / EN

SMS

Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoing SMS 1/2

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Outgoing SMS 2/2

Enables email users to send short messages to mobile devices over the GSM network

Messages with more than 160 characters are automatically split into several messages

Notifications about the successful / unsuccessful sending of a short message

The authorization for sending of short messages can be set globally or for each user

GSM modem required

Doc.No.: ASE/APP/PLM/ 0162 / EN

New messages

Doc.No.: ASE/APP/PLM/ 0162 / EN

Message Waiting Message Waiting on the phone (PBX dependent)

Telesnap UMS signals new incoming messages (fax, voicemail, email) also on the phone in parallel to the mail client

If it is connected to the PBX there will be an additional signalling as message waiting (acoustic or visual)

Summary SMS (PBX dependent) Telesnap UMS provides a summary SMS, to inform absent

user about new messages in the inbox The total of the messages is shown in an overview separately

for fax, voicemail and email messages A new summary SMS automatically replaces an older one

Each user can control the type of notification

Doc.No.: ASE/APP/PLM/ 0162 / EN

Administration

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Administration 1/2

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Administration 2/2

User configuration and Telesnap UMS Server administration through a web browser Administrator(s) can carry out the configuration from any PC with network

access Supports simultaneous access from multiple administrators Centralized configuration of all servers Flexible user administration by combining user profiles and authorizations

into containers, which are assigned to user groups, e.g. to all users in a department

Enhanced search and filtering mechanism delivers a distinct and more ergonomic overview forinstallations with high usernumbers

Doc.No.: ASE/APP/PLM/ 0162 / EN

More information

Doc.No.: ASE/APP/PLM/ 0162 / EN

Integrations

Lotus Notes Supported Lotus Notes versions: 4.6, 5.0, 6.0, 6.5, 7.0 and 8.0

Microsoft Exchange Supported Exchange versions: 5.5, 2000, 2003, 2007 and 2010 Supported Outlook versions: 97, 98, 2000, 2003, 2007 and 2010

Novell Groupwise Supported Groupwise versions: 5.5 and 6.0 with installed IMAP/SMTP

gateway

SAP Supported SAP versions: SAP R/2 and R/3 Sending and receiving faxes with SAPOffice

Doc.No.: ASE/APP/PLM/ 0162 / EN

System requirements

Up to 8 channels

1 PC with 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French

9 to 30 channels

Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French . Microsoft Windows 2008 Server German, English, French

Second PC with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French

Doc.No.: ASE/APP/PLM/ 0162 / EN

System requirementsMore than 30 channels Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit

network adapter,Supported operating systems: Mirosoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French

For each 30 channels one Line server with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French

SMS For sending SMS is a GSM modem required The GSM modem is connected via a V.24 port to the server

Integration in SAP Operating system: Microsoft Windows 2000 Professional

Hardware: Standard PC, Pentium III, at least 256 MB RAM

Doc.No.: ASE/APP/PLM/ 0162 / EN

Benefits

Investment protection

High scalability

Combination of existing communication tools

Efficient workflow

Increase of employee motivation

Increased customer satisfaction

Improved accessibility

Doc.No.: ASE/APP/PLM/ 0162 / EN

Contact

Telesnap EVERYWHERE You want to know more ?

www.telesnap.com

Or feel free to contact us:Fon: +49(0)711 90 66 88 11Fax: +49(0)711 90 66 88 8

E-Mail: contact@telesnap.com

Doc.No.: ASE/APP/PLM/ 0162 / EN