Post on 03-Apr-2018
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
NGN Voice Routing Solutions
for International Voice Traffic
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Network-Wide Call Routing
for International Voice Traffic
A Game Changing EnvironmentTeleDynamicX, network-wide, Solutions for International Voice Traffic manage all Processes,
Policies and Reporting, and lifts the Routing Layer above the Switching Fabric by interfacing in
real-time with all Legacy and Next Generation Network Switching Architectures at the signaling
level.
Routing decisions can now go beyond historical cost, quality and destination area dial codes, to
include decisions based on LRN, vendor / trunk load balancing and millions of individual peering
partner or subscriber originating and dialed numbers.
This dynamic capability to manage provisioning and routing, integrating both business and NOC
requirements, provides Carriers of International voice traffic with an opportunity to:
Reduce Operating and Terminating Costs. Creating New Business Opportunities and Market Differentiators. Sell New Services.
All within a Single Network-Wide Delivery Platform
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
TeleDynamicX Next Generation ArchitectureTeleDynamicX Carrier Grade Voice Solutions are highly-scalable, meeting any and all
performance and functionality requirements of National, Tier 1 and Tier 2 Carriers, Cable
Companies, Mobile Companies, CLEC's, ILEC's, IXC's and Wholesalers.
Unique to TeleDynamicX, our SCP based dynamic routing layer seamlessly interfaces to ALL
Legacy and Next Generation Network Switching Architectures providing connectivity to ANY
TDM and VoIP switch, Gateway, SBC, IP-PBX, Mobile Switch, etc., using ANY signaling protocol.
Example Integration to Sonus Switching Architecture
With rich in-call International routing feature sets, TeleDynamicX supports multiple network-
wide routing paradigms including, LCR / QoS destination based routing, ToD / DoW routing,
vendor and trunk level load balancing, routing by millions of subscriber CLIs and dialed
numbers, support for millions of peering partner numbers, local call determination, on platform
LNP, fax screening.. and much more.
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Revenue, Cost and Margin Optimization
Implementing quality BSS/OSS Solutions combined with in-depth reporting provides
standardization and optimization for all key Telecommunications back office processes,
improving completeness, accuracy and time to perform all operational and management tasks,thereby generating cost savings.
TeleDynamicX is a best in class BSS/OSS solution and provides a single business interface for the
integration of commercial and network operations policies and processes.
However, price competition, pressure on margins and high quality requirements are all requiring
that greater focus is placed on cost and margin management and the implementation of new
routing paradigms.
TeleDynamicX Solutions meet these challenges and provides Carriers of International voice
traffic with the ability to achieve the following operational improvements and cost savings:
With support for 100s of Millions of Peering Partner numbers, lower rates can benegotiated with peering partners by providing guarantees with respect to the
accuracy of dialed numbers forwarded matching peering partner number
requirements.
Faster time to market with new and/or improved routing products Minutes notDays.
Time of Day / Day of Week vendor rates can be utilized via by Time of Day / Day ofWeek Routing.
Call quality is better managed with Vendor call throttling, vendor and trunk levelload balancing, trunk output limitation, trunk level ToD / DoW availability settings
and custom treatment of invalid CLIs.
Known fax numbers can be screened by Originating and / or Dialed Number andspecial routing implemented.
Network utilization can be increased by eradicating port clogging from short dialednumbers and by load balancing vendors and trunks.
Margin exposure to cost differences between carriers is significantly improved withrouting based on local routing number (LRN) or dialed number.
The TeleDynamicX Number Portability Platform provides access to a local copy ofnumber portability data from one or more country-specific data sources, at lower
than competitor charges.
The TeleDynamicX C-SCP architecture allowing operators to interface to Any Switchusing Any Signaling protocols reduces reliance on single vendor switching solution
and allows legacy and/or lower cost switching platforms can be utilized, thereby
reducing CAPEX and extending the life of legacy switches.
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
TeleDynamicX International BSS/OSSTeleDynamicX International, Hosted or Network Deployed BSS/OSS Solutions, manages all key
International back office Processes, Policies and Reporting for Carriers of International voice
traffic, including:
Carrier Management for customer and vendor provisioning with Trunks and / or IPAddresses.
Dial Code Management with code change date tracking and reporting. Vendor Tariffs [Buy Rate Decks] with tools for managing rate imports and dial code
mismatches.
Subscriber Number Management for the maintenance and routing of specific subscriberorigination and dialed numbers and number patterns.
Multiple Routing Schemes including True Least Cost Routing [LCR], Routing by Quality[QoS] and Routing by LCR / QoS.
Subscriber Number Routing for granular control over the maintenance and routing ofspecific subscriber origination and dialed numbers and number patterns.
Traffic and Margin Monitoring with on screen and emailed alerts. Customer Tariffs [Sell Rate Decks] with automated generation of recommended sell
rates and emailing of rate notifications.
Customer and Vendor Billing, invoice generation and accounting. Traffic Agreements Management for bi-laterals, commitments, etc. Network Operations Support including generating and managing vendor trouble
tickets, CDR search, A-Z routing views, NOC number lists and NOC number list routing.
TeleDynamicX C-SCP integration providing advanced In-Call routing feature sets,Vendor Call Throttling, Network-wide Vendor Load Balancing, Vendor Trunk level Load
Balancing, NOC over-rides, Subscriber Origination and Dialed Number and Pattern
routing; and much more..
Prebuilt Reports & Dashboards and user defined data visualization tools for key decisionmakers and partners to quickly analyze critical data.
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Managing Key Revenue Assurance Policies and
Processes
International Base Line CodesInternational Codes Management provides for the ongoing addition / deactivation of
International Codes, with date tracking of additions / deactivations and movements within
International destination groups. Valid number lengths can be quickly and easily set for each
code.
When deployed in association with TeleDynamicX C-SCP, global validation settings in the
TeleDynamicX C-SCP Administration Module provide for screening of International dialed
numbers for valid minimum and maximum number lengths.
Sell Destinations and RatesSell destinations and rates can be managed manually or automatically generated from the
assigned routing table where TeleDynamicX Price Watch recommends sell rates based on
multiple corporate margin settings and provides for uplift options to customer sell tariffs.
Manual / Automatic Sell Rate Management System Upload of Sell Rates Auto- Generation of Sell Rates Allow / Disallow auto sell rate updates on a code by code basis Multi Billing Increment Support Sell Rate History Tracking Auto Tracking and Application of Rate Increase and Decrease Periods Multiple sell rates for a single carrier, e.g. Gold/Silver/Bronze networks Automated Emailing of Customer Sell Rate Notifications Support for Future Dated Rates Ability to Expire All Rates for a Specific Carrier Ability to Expire Selected Rates for a Specific Carrier
Rate Increase and Decrease Periods are
automatically tracked when new rates are
applied and a full history of all changes ismaintained.
Customer Sell Rate Notifications can be
automatically emailed to some or all
customers to whom the sell tariff is
assigned.
Modifications to Baseline codes and their
effect on sell rates is also tracked and
notifications raised to customers
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Buy Destinations and RatesEffective management of vendor codes and rates is extremely important in a wholesale
environment, accordingly TeleDynamicX provides for manual and automatic blocking of
mismatches between the Wholesalers and underlying vendors codes to avoid losses and/ or
for blocking poorly performing code destinations. Blocked vendor codes for destinations inrouting are output dynamically as part of the International routing output.
Manual and Automated Buy Rate Management
Multi Billing Increment support
Vendor rate notification multi- format import capability
Miss-match code / rate management (no loss support)
Break out opportunity identification
Auto capture of codes / rates no longer offered
Allow / Disallow auto Buy rate updates on a code by code
basisAbility to systematically reject rates that do not conform to
commercial agreement (insufficient notification period)
Auto capture of zero rated codes during import
Auto block the loading of rates for any country not supported
in the International network
Automated capture and management of duplicated codes
Load rates by dial code only (not by dial code/destination
name)
Background task rate uploads
Ability to load rates with multiple effective dates
Ability to load rates by an a-z destination list
Ability to load a partial dial plan rate
Ability to load rates with country and break out codes in a
different column or same column
Ability to expire all rates from a specific vendor
Ability to expire selected rates from a specific vendor
Support for Future dated rates
Buy Rate history tracking
Multiple Buy rates for a single carrier, e.g. Gold/Silver/Bronze
networks
Ability to utilize Time Of Day rates
Real time visibility of rates to the routing tool (See the rate as
soon as entered)
Load multiple rates for a single vendor, e.g. TDM vs. VoIP,
Gold/Silver/Bronze networks
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
International Wholesale Routing Paradigms
With TeleDynamicX International, Carriers of International voice traffic have no limitation to the
number of Routing Products Tables that can be created.
Presentation of VendorsAll Vendor Tariffs are immediately and automatically Available to all routing tables but only
participate if assigned. This allows communications service providers to create different
Products by assigning different vendors [e.g. Tier 1 only / or Wholesale only / or a mix].
Once a selected vendor is assigned, all offered destinations are immediately and automatically
Available for routing. Specific vendor offered destinations can also be excluded from
participating in routing tables.
International Routing TablesTeleDynamicX Routing Table displays provide communications service providers with extensive
visibility of all pertinent routing information including on-screen color coded displays
highlighting below target ASRs / ACDs and Forced Routing Positions:
Dial code routing groups (with visibility of underlying dial codes) Vendor Name Vendor Tariff Name Vendors Billing Increment Vendors Rate in the offered currency Vendors Rate in the communications service providers base currency Conversion of Vendors Rate in base currency to a 1:1 billing increment rate (True LCR) Vendors Rate Effective Date Routing Position
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Intelligent Routing Position User Comments
In addition, for a user selected traffic period, the following information related to Carrier
Effectiveness is also displayed for each vendor:
ACD / ALOC ASR Total Calls Traffic Minutes (calculated per second) Total Actual Cost of traffic terminated Average Actual Cost per min Automatic Calculation of True LCR
The common approach to ranking vendor LCRs is to use imported vendor rate offers converted
to a common currency. However, this approach can give rise to very costly routing errors wherevendor rates are quoted in different billing increments e.g. 1/1, 6/6, 30/6, 60/60.
To overcome this issue, TeleDynamicX uses built-in currency conversions and uniquely tracks
Quality of Service data for every call to every vendor and for every destination to automatically
present TRUE LCRs, based on converting all vendor rates to a common currency and a common
1/1 billing increment.
Alternative Business Model Routing SchemesTeleDynamicX allows for the creation of an unlimited number of routing plans to fit varying
telecom business models, including:
True Least Cost priority ranking with Manual Routing over-ride Carrier and destination Forced Routing positions Creation of specific billing increment routing tables Least Cost Routing set to a Routing Depth Arbitrage and Retail Quality Routing Routing up to Sell Rate or Sell rate less corporate margins per destination, or a global
margin
Intelligent RoutingIn addition to standard LCR based routing methodologies, TeleDynamicX also provides anIntelligent Routing Solution that automatically changes routing when user specified cost or
quality thresholds on specific routes are not met.
TeleDynamicX Intelligent Routing draws from nearly every component of the system and
combines user maintained and system generated data with user defined settings to continually
reappraise the routing position of all qualifying terminating carriers, in support of user elected
business model and traffic dynamics.
Intelligent Routing will automatically calculate routing positions every X hours based on user
settings for corporate margins, ACD and ASR per destination, price and quality weightings.
Actual QoS, based on defined QoS periods, are compared to targets and weightings on a per
vendor basis and revised routing positions automatically output.
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
This routing paradigm is also based on recalculating offered rates from terminating carriers in
their Native Currency Rate and Billing Model to a common Per Minute Rate in Base Currency
using a 1+1 Billing Model, eradicating currency and billing increment irregularities.
Schedules can be set to automate predefined routing outputs at any time including scheduling
routing changes over weekends and during off hours.
New Routing ParadigmsWhen deployed in association with TeleDynamicX C-SCP, TeleDynamicX network-wide, routing
allows operators to go beyond static, priority order, destination based routing and implement
unique features and benefits including:
Management of the entire networks routing policy from a single location. Creates a platform for future centralized access to third party databases. Incorporation of legacy and/or lower cost switching platforms. Overcomes routing limitations within existing switches. No limitation with respect to network switch types deployed. Faster time to market with new and/or improved routing products. Vendor call throttling by routing table. Network-wide vendor load balancing. Network-wide trunk level load balancing [Priority Order, Round Robin, and %]. Trunk output limitation and trunk level ToD / DoW availability settings. Direct NOC interface to A-Z routing table with over-rides and cost impact visibility. Immediate ingress and egress path blocking at a carrier and trunk level. Call process blocking for invalid number lengths. Special routing for video calls and local call routing. Routing based on local routing number (LRN) or dialed number. Jurisdictional screening with custom treatment of invalid CLIs. Time of day / day of week routing. Round Robin routing for all or selected destinations. Percentage routing for all or selected destinations. Combined routing types, LCR, Round Robin, %, within one routing table.
Manual and scheduled synchronization to all switches with call simulation. Support for 100s of millions of individual peering partner or subscriber originating
and dialed numbers or number patterns.
7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International VoiceTraffic
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Call Flow SimulationWhilst the benefits of intelligent routing
with rich in-call routing feature sets are
evident, we also understand that network
operators need an ability to simulate call
flow in order to track the many call routing
possibilities.
Accordingly, to support Network
Operations testing of world-wide call
routing, a full call simulation module is also
provided detailing call flow logic.
Peering Partner Number Screening SupportWith screening support for 100s of Millions of subscriber numbers and / or subscriber number
patterns, lower rates can be negotiated with International peering vendors by providing
guarantees with respect to the accuracy of dialed numbers forwarded matching peering partner
number requirements.
In bound calls from Peering arrangements with customers can also be screened to ensure that
they comply with underlying peering vendor partner arrangements.
Peering partner number screening support provides opportunities to buy and sell at lower rates
whilst maintaining margins.
TeleDynamicX Number Portability Platform
The TeleDynamicX Number Portability Platform provides access to a local copy of number
portability data from one or more country-specific data sources. By enabling Carriers of
International voice traffic to properly identify, route and rate traffic based on the actual
terminating carrier, margin exposure to cost differences between carriers is significantly
improved.
Fax Number Screening
Fax numbers can be screened by Originating and / or Dialed Number and special routing
implemented.
Short Dialed Number Support
Network utilization can be increased by eradicating port clogging from short dialed numbers
and by load balancing vendors and trunks.
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Data Visibility
TeleDynamicX InSight (Business Intelligence Layer) uniquely provides Carriers with access to
prebuilt and user defined data visualization tools for key decision makers and partners to quickly
analyze critical data.
Being able to have rapid access to information, in an easy to interpret and concise manner,
helps Carriers operate more effectively and gain competitive advantage.
Key Features and Benefits include:
Near Real-Time Advanced DataVisualization
Partner Collaboration Access to Critical Information
Anywhere Anytime
Highlights Critical Data Displays Traffic Flows Multiple Alerts including Low ASR /
ACD
Drillable Dashboards Geographic Data Views Customizable Charts Extensive Reporting Activity Monitors with Alarms Customer / Vendor Access to Traffic
Statistics, CDRs and Billing Data
Email and Export Data User Profiles
In addition, with TeleDynamicX AnalyticX, telecom analysts, managers and executives can easily
navigate data, finding trends, spotting patterns and 'drilling down' without the need for
specialist IT staff.
New Business Opportunities and Market
Differentiators
Subscriber CLI and /or subscriber dialed number based routing provides opportunities to offer
new services to business IP-PBX customers:
Offer IP-PBX business customers guaranteed Gold / Silver / Bronze Products withoutreference to Ingress Trunks, i.e. route VIP calls differently to other parts of the business.
Provide IP-PBX business customers additional fraud protection by automatic callblocking depending on destination, CLI and / or Time of Day / Day of Week.
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
About TeleDynamicXTeleDynamicX is a global provider of advanced solutions for telecoms operators in Back Office
Management, Centralized Dynamic Routing and Number Translation Services, improving
completeness, accuracy and time to perform all operational and management tasks - generating
cost savings greater than the cost of implementing our solutions.
Who and Where We AreTeleDynamicX has a 12 year history of technical expertise, growth and profitability. We have
regional bases in the USA, Switzerland, Germany, Cyprus, Russia, Kyrgyzstan and our solutions
manage over 35 Billion Minutes of voice traffic annually.
TeleDynamicX Core ApplicationsTeleDynamicX core applications have been developed for and implemented to a wide variety of
telecoms requirements; both as off the shelf solutions and tailored to meet individual
requirements. The core applications are:
TeleDynamicX International provides feature rich management of International Dial Codes,
Buy Rates, Sell Rates, Least Cost / Best Quality Routing, Billing & Accounting, Traffic flows and
Profitability.
TeleDynamicX US Domestic Offers comprehensive management of US Domestic LERG Dial
Codes, LATA/OCN, NPA NXX X Buy and Sell Rates, NPA NXX X Least Cost Routing, Traffic and
Profitability visibility.
TeleDynamicX Dynamic Routing provides advanced In-Call routing feature sets, including
Vendor Call Throttling, Network-wide Vendor Load Balancing, Vendor Trunk Level Load
Balancing, NOC over-rides, Peering Partner and Subscriber Number and Pattern routing; and
much more..
TeleDynamicX InSight provides access to prebuilt data visualization Business Intelligence
tools including digital Maps, Charts, Gauges, Dashboards and drill down data displays, helping
decision makers to reduce costs and increase profitability across their networks.
TeleDynamicX AnalyticXIs a highly scalable Business Intelligence application that veryquickly enables telecom analysts, managers and executives to navigate data, finding trends,
spotting patterns, 'drilling down', 'slicing and dicing' enterprise data without the need for
specialist IT staff.
TeleDynamicX Converged Service Control Point (C-SCP) provides a highly efficient
and scalable cost-effective infrastructure for centralized routing and number translation services,
representing the core of an operators next-generation multi-signaling, multi-switch routing
infrastructure.
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
TeleDynamicX Solutions Implementation, Roll Out,
Training and SupportOur solutions implementation and roll out strategies utilize the same quality assurance
processes and project planning tools that we apply to our software development in order to
ensure the highest quality as well as real time customer involvement with a focus on testing.
Our ApproachEvery client implementation is different, has different objectives and will have different strategies
to achieve them. The TeleDynamicX platform is massively scalable and flexible; this enables
solutions to be fit to any shape or size of problem. This flexibility requires us to be expert in
helping you to understand what is possible and to document what you want to achieve.
Our ExperienceAt TeleDynamicX we have 100s of man years ofexperience ranging from a deep understanding
of all signaling protocols to business strategies. The founders of the company gained theirexperience from long careers in telecoms including the privatization of National
Telecommunications Companies to the creation of over a dozen telecoms based companies, two
of which have gone public.
Sample Implementation Plan
Deploy On-Site TeleDynamicX Consulting StaffFor larger Carriers, a senior projectmanager would be based with the Wholesalers core team to fully disseminate knowledge of the
TeleDynamicX Out of the Box Solutions and to determine additional business and interface
requirements.
Planning & Proof of Solution Generate a detailed plan and specification documents. Atthis stage utilizing the TeleDynamicX hosted platform to demonstrate, aid discussion and to test
development against.
Additional Development Create and test additional business requirements and interfaces toin-house systems.
Build and Test Lab System Build a scaled down version of the system to be installed in theonsite Lab to effect initial testing of call request from the switching fabric to the C-SCP, the
return of a route and the collection of CDRs.
Test Developed Interfaces Load manually and via developed interfaces the Lab system withinitial data required for BSS/OSS Lab functionality testing. Use traffic generators to load test the
TeleDynamicX C-SCP.
Business Requirements ReviewRequirements change over time especially in the light ofnew information. Work collaboratively with client to fully explore previously unseen
requirements.
Live Traffic Pilot Test System Build a subset of the full system to test live traffic. At thisstage the Lab system is moved to production while building out to cluster the key components
of the system.
Roll Out TeleDynamicX has established relationships with numerous third party telecoms andTeleDynamicX knowledgeable consultants who are drafted on to our team for multi location
implementations to augment our centralized implementation and training structures.
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
Training On Site/Remote
We fully understand that without proper training even the best designed systems can under
perform. We also understand that no one training method meets all needs. That is why we
implement training from onsite to across the wire, one on one and in groups.
Online TrainingA key tool in the support for our training environment is the utilization of the latest
conferencing technology that enables on-line, interactive training to be delivered direct to the
trainees desk.
Training can be provided on a one to one basis or on a remote group basis with participants on
individual computers and even in separate locations worldwide. Benefits of our remote training
approach include:
Travel time and costs are eradicated and schedules can be established to fit in withexisting workloads and the TeleDynamicX implementation process.
Our experience has shown that providing short training sessions of up to an hour over aperiod of time increases the effectiveness of the training. This many and often
approach is greatly facilitated by the online approach.
Training small groups of staff who perform the same role together has knowledgeretention benefits. In many multi-location firms there are often staff members in the
same functional role but in different offices.
As new features are added and additional modules implemented, staff can get up tospeed very quickly, thereby helping them to be more productive.
Key Process TrainingSome processes are very important to an organization so training has to reflect this. In certain
cases we would shadow a member of your staff and guide them through each process a number
of times to monitor their progress and ascertain when they have reached a level of proficiency
to continue unaided.
This could include, for example, the provisioning of switches, trunks, customers and vendors or,
for example, the import of vendor / customer tariffs, import / insert of dial codes and the
administration of routing.
Training MaterialsWe maintain a centralized team of dedicated experts whose primary role is to test and
document new and updated functionality, as well as changes to the TeleDynamicX GUI and user
experience. All documentation is published in Help file format, as well as HTML documents, PDF
documents and WORD documents. This enables us to deliver training and help where it is
required.
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CONTACT International: +357 26 813753 http://www.teledynamicx.com
USA: +1 210 380 0458 sales@teledynamicx.com
24/7 Support
TeleDynamicX is committed to providing the very best 24-hour customer support experience
and adapting to meet the changing needs of business.
Telephone/Email/Online SupportRegardless of what media you use to contact support, we have the systems to be able to
effectively manage your issues.
Customers are provided with web based access to our support ticketing system where they can
open a ticket/set the severity level/access and annotate previous tickets, use the Knowledge
Base and FAQs section, download documentation and check on release and patch availability.
Hotline telephone numbers are also provided to customers for serious issues.
Centralized Support PersonnelWe have support personal in the USA, Cyprus, Germany, India and Kyrgyzstan. Our support
personnel are embedded within the development, documentation and training teams so they
have seen the product from the ground up and can assist with support requests efficiently and
effectively.
On-Site Support PersonnelFor larger customers, we would propose extending the role of the on-site implementation and
training consultant to include front line support, as well as the on-site period. The on-site period
could be, for example, for one year or a permanent role.
Automatic Monitoring Systems
Embedded software routines constantly check critical events e.g. continual receipt andprocessing of CDRs.
With respect to the TeleDynamicX Production Servers, we deploy the NMS package Zenoss to
monitor SNMP traps as well as running customized monitoring scripts on guest servers. We
detect most hardware/software issues on the deployed platforms. As events occur that weren't
trapped we develop new monitoring scripts to catch them.
To detect total power failures and site isolation due to fiber cuts and access gear failure, we
launch periodic SNMP polls and/or call queries (from platforms in Dallas, Manassas and San
Antonio) to verify that we get a valid response.
For the TeleDynamicX C-SCPs, we also use the vCenter Server Alarm process to trap any of the
nearly 200 alarm conditions detectable by an ESX/ESXi host or by vCenter Server.
Hardware and Operating Systems SupportBecause of the critical nature of the TeleDynamicX platforms, four hour critical response time
support from the hardware vendor is included to ensure that if, for example, a server ethernet
switch or iSCSI SAN component fails, the hardware vendor will be there within four hours with
replacement parts.
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CONTACT International: +357 26 813753 http://www teledynamicx com
GeneralOur web sitehttp://www.teledynamicx.com/provides further information about the capabilities
of our TeleDynamicX Solutions and the following PDFs can be downloaded or forwarded to you
by email on request.
TeleDynamicX Overviews
Lift the Routing Layer above the Switching Fabric
The Next Generation Centralized Routing Architecture
TeleDynamicX Corporate Profile
TeleDynamicX Overview
TeleDynamicX InternationalAnalyticX
Carrier Management
Customer and Vendor Billing
Customer Tariffs
Dial Code Management
InSight Reports and Dashboards
Network Operations Support
Routing Paradigms
Subscriber Number Management
Traffic Agreements
Traffic and Margin Monitoring
Vendor Tariffs
TeleDynamicX US DomesticAnalyticX
Carrier Management
Customer and Vendor Billing
Customer Tariffs
Dial Code Management
InSight Reports and Dashboards
Network Operations Support
Routing Paradigms
Subscriber Number Management
Traffic Agreements
Traffic and Margin Monitoring
Vendor Tariffs
Please do not hesitate to contact us should you require further information or wish to initiate
initial discussions and demonstrations.
We look forward to hearing from you.
contact@teledynamicx.com
http://www.teledynamicx.com/
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