June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

TeleCities – Digital Cities Network

Ingrid Götzl

City of Vienna

TeleCities President

Vienna – A TeleCities eCity

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Aims of Cities´ Governments

Quality, Scope and Efficiency of Governance, Learning and Doing Business

Quality of Life, Empowerment and Participatory Opportunities for All Groups of Society

Economic Competitiveness for Citizens and SME´s

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Cities´ Gauge for eQuality

• ICT Infrastructure

• ICT Applications in Public Sector

• eSecurity

• eBusiness into Administration

• eLiteracy

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

TeleCities Member Cities are ...• Primary Promotors of Well-Being and Health for

their Citizens

• Fit for Change and Adaptation Processes

• Relying on ICT to Meet Their Manifold Obligations• Cooperating Transnationally in Reality and Virtually

... eCities

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Above all …

“Co-operation and Digital Inclusion“

is the Basis

for Promoting a City

on the Way to Knowledge Society.

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

TeleCities Major ChallengeeCitizenship

By 2010, eCitizenship and associated new

forms of Urban Governance will be

ensured for all, in all (then) EU countries,

at all levels.

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

… the Most Comprehensive ICT Platform for Urban Development in the

EU –

an Indispensable Stepping-Stone for the EU

on the Way to a Universal Information Society

TeleCities

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

eVienna

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Vienna - Facts & Figures 1.7 Mio. Inhabitants

70 000 City Administration Staff

9.5 Bill. EUR Budget

100+Departments

250 000 City-owned Appartments

400+ Schools

50+ Swimming/Indoor Pools

50+ Public Libraries

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Vienna - Facts & Figures

26 Hospitals & Homes for the Aged

15 000 Hospital Beds

28 000 Staff

2.2 Bill. EUR Budget

Public Health

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

“Decisive are the needs, the wishes and the expectations of the citizens -

how they feel about the results of the City Administration and how they assess and accept the outcome.” Vienna Chief Executive

Dr. Ernst Theimer

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Citizen Satisfaction

Strategic Objectives of the City of Vienna

Business Location Promotion

Economic Efficiency

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

The Next Generation...

Development of Internet Use

Youth (14 – 19 yrs.) since 1997

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

eGovernment The Chances ...

• to offer Quick and Competent Services to Citizens with Easy and Simple Access

• to make Citizens feel not only Very Well Administrated but also Well Informed and Involved

• to make PA and Politics more Transparent and Accessible

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Ressources

Organisation

Awareness

Trust

Critical Success Factors

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Ressources

• eGovernment = New Product/New Channel

• New Product = Need for Investment

• ROI depends on

Investment

Usage

Efficiency

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Organisation

• Deep Re-engineering of Processes of Administration

• now made possible by extensive Use of ICT

• in order to Make Full Use of Organizational Potential of ICT

• Need of Motivation, Training, Supporting Measures

eGov – an Organisational Challenge !

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

AwarenessKnow-How - about What?

• Make a Business Case “eGovernment”

• with huge External and

• Internal Marketing & PR Measures

• to Promote the Product and its Customer Value

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

eGovernment Vision

• Life Episode Target and Customer Care instead of Department Orientation and Competence Distribution

• Digital Include instead of Digital Divide

• eG 7x24 instead of Office Hours

• No More Demarcation of Space, Time, Organization for Public Administration

• eVienna – eAustria – eEurope

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

eGovernment Prime Principle

• Services to be made Available to All on the

Principle of Equality

• as an Additional Way of Interaction

between Citizen and Administration

• under Observance of Legal Requirements

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

• Access to Information via Data Base

• Knowledge Management

• Data Warehouse

• Data Mining

• Secure Data Transfer

• Workflow

• Authentification and Identification Systems

Prerequisites (I)

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Prerequisites (II)

• Restructuring of Tasks

• Transformation into Business Processes

• Defined Organisational Links

• Less Interfaces

• Technological and Organisational Interoperability without Media Rupture

• Convergence of Horizontal and Vertical Organisation

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

• Expert Employees

• Knowledge on and Use of Ressources

• Virtual Teams

• Empowerment and Self Responsibility

• Management by Objectives

• Management by Trust

Prerequisites (III)

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

Lessons Learned

• Complete Customer View

• High-Level Promotor

• Life Situation Promotors

• Start and Grow

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

eGovernment

• Start, but Think!

• Not all necessary prerequisites available

• Some legal restrictions still to be lifted

Think – but START!

June 2002 Ingrid Götzl, TeleCities & Vienna

TeleCities – Network of Digital Cities

Ljubljana

The ability to communicate

is a human quality,

which becomes the more indispensable

the better

the technical connections are.

TeleCities – Network of Digital Cities

LjubljanaIngrid Götzl, TeleCities & ViennaJune 2002

TeleCitieswww.telecities.org

telecities@eurocities.be

Brussels, Belgium

TeleCities President

City Of Vienna

www.wien.at

Ingrid Goetzlged@mdi.magwien.gv.at