Post on 21-Jan-2015
description
www.techsailor.com
Engaging Your Customers Online
www.techsailor.com
businesses to achieve better profits by retaining and acquiring customers
Online Customer Engagement Solutions for:
www.techsailor.com
Some of our Notable Clients…
Online
Online Customer Engagement??
Listen to, Support and Build Loyalty amongst Customers
What is
Customer Communities
Online
Online Customer Engagement??
Social Media Marketing
Listen to, Support and Build Loyalty amongst Customers
Educate and Acquire new Customers
What is
Customer Communities
Social Media
Knowing Your Customers Better
1. Customer Communities
By 2010, 60% of Fortune 1000 companies will be hosting or are connected to some form of online communities
- Gartner
“
”
Why do you need aCustomer Community
Dialoguewhat are customers
saying about your brand
How much do customerstrust us
Trust
Peer review can greatly affect purchase decisions
How are customers finding answers
to their problems
Solutions
Are my customerssupported in a
timely manner
Speed
Users can get peer support, where solutions are reusable
Admin can track and answer unresolved questions
Will my customerscome back
Loyalty
User can earn points based on online activity
Admin can define how points are earned
What do customers want in the
next product
ProductInnovation
Members can vote for the best idea…
… and continue to discuss and build on it
Local kayaking school experiences real ROI…
…using our Customer Community
Revenue grew 300% in just 3 months
Reach New Customers
2. Social Media Marketing
In the near future we will no longer search for products and services; they will find us
via Social Media
searchfind us
Visit Sri Lanka 2011 Campaign
Visit Sri Lanka 2011 Campaign 600 new followers in 5 days
Visit Sri Lanka 2011 Campaign 500 new followers in 4 days
Visit Sri Lanka 2011 Campaign 138,517 views
Visit Sri Lanka 2011 Campaign 15,106 views
figures gathered before campaign launch!
Project Showcase
Some of our Works
Alumni Social Network
Professional Social Network
Food Review Community
Mobile App Sharing Community
Scratch Card Facebook App
Scratch Card Facebook App
Adaptable layout for any network
Social Analytics
Loyalty and redemption systems
- Online Customer Communities
- Social Media Marketing
Online Customer EngagementprovidesTechsailor
Thank you!