Technology webinar17th July 2013

Strategic priorities

1. Companies are consolidating their IT infrastructure

2. Business intelligence 3. Virtualisation and automation4. Business Continuity

• IT Spend research

• Strategic Priorities

• Top 10 Tips

• The Last word

Forrester researchWhere future investment will be spent

50%supporting

existing systems

20%expandingcapacity

30%new initiatives

Strategic priorities

1. Companies are consolidating their IT infrastructure

2. Business intelligence 3. Virtualisation and automation4. Business Continuity

1. Businesses are consolidating their infrastructure

2. Business intelligence

3. Virtualisation & automation

4. Business Continuity

Strategic priorities

Strategic priorities

1. Companies are consolidating their IT infrastructure

2. Business intelligence 3. Virtualisation and automation4. Business Continuity

1. Consolidating infrastructure

2. Business intelligence is now seen as lifeblood

3. Virtualisation & automation

4. Business Continuity

Strategic priorities

Strategic priorities

1. Companies are consolidating their IT infrastructure

2. Business intelligence 3. Virtualisation and automation4. Business Continuity

1. Consolidating infrastructure

2. Business intelligence

3. Virtualisation & automation is a key focus

4. Business Continuity

Strategic priorities

Strategic priorities

1. Companies are consolidating their IT infrastructure

2. Business intelligence 3. Virtualisation and automation4. Business Continuity

1. Consolidating infrastructure

2. Business intelligence

3. Virtualisation & automation

4. Business Continuity is vital

Strategic priorities

WAN Serversand apps

LAN User

Top 10 Tips

Where to focus to drive business improvement

Tip 10 : Speed up your internet

Key things to consider:How dependent are they on the internet & online?What will they use it for in the future?How will they & competitors use it to create advantage?

Tip 9 : BYOD

Key things to consider:What devices will they support – any or only some?How will they manage bandwidth needs and access security?Do they need to change core systems to include smart-devices?

Tip 8 : Go wireless

Key things to consider:How are staff and customer experiences affected by wi-fi?How does it fit in their overall network strategy?How will they stay current with rapidly evolving standards?

Tip 7 : Tool up for collaboration

Key things to consider:How far and how fast do Ithey want to go?Will their infrastructure support this?What could the future look like?

Tip 6: Flex your workforce

Key things to consider:What is their flexible workforce strategy? What processes do they need to think about?How do they introduce this and with what technology support?

Tip 5 : SIP your voice

Key things to consider:What are their voice requirements now and in the future?Are they leveraging investments in IP-PBXs already made?How can SIP support more flexibility in their business?

Tip 4 : Optimise your Customer Contacts

Key things to consider:What support are they offering our customers?How could they improve our inbound service?What numbers should they use?

Tip 3 : Go hosted – Outsource in the cloud

Key things to consider:Which applications will be improved in the cloud?How do they build the business case to make the move?Will this be secure enough?

Tip 2 : Keep it private. Keep it safe.

Key things to consider:What are the data needs of all their sites?How secure and reliable do they need to be?What control do they need?

Tip 1 : Review your network - now

Key things to consider:How can they improve security and reliability?How can they increase performance now and in the future?Where can they save money?

The last word

1. New technology provides many opportunities for all businesses

2. Review needs now and in the future

3. Don’t go it alone

The last word

1. Technology provides opportunity

2. It’s really important customers review needs now and in the future

3. Don’t go it alone

The last word

1. Technology provides opportunity

2. Review needs now and in the future

3. Don’t go it alone – Customer should let you get closer to their business and leverage yourexpertise

Q&A

Thank you