Post on 23-Jan-2017
The increasing importance of innovation and new ideas in a Partnership that is over 150
years oldPaul Coby
IT Director, John Lewis
30th September 2015
Paul Coby
Non Exec DirectorP&O FerriesUK Sea RoutesTurnover £600mEmployees 1,100
IT DirectorJohn LewisRetailTurnover £3.3bnEmployees 30,000
Non Exec DirectorSITAGlobal Air TransportIT and ServicesTurnover $1.55bnEmployees 4,500
Non Exec DirectorPets At HomePet and VetsTurnover £600mEmployees 6,000
150 years of John Lewis• The John Lewis Partnership is the
UK's largest example of worker co-ownership – over 91,000 Partners own the business
• John Lewis is the UK’s leading omnichannel store with 44 shops across the UK• 31 full department stores• 11 John Lewis at home
• John Lewis Birmingham opened last week
Underpinned by Principle One
The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a
successful business.
Because the Partnership is owned in trust for its members, they share the responsibilities of
ownership as well as its rewards – profit, knowledge and power.
John Lewis continues to grow – especially Online
11/12 12/13 13/14 14/15
21%25%
29%
33%
Online
Share of sales Online
6
1Foundations
2Customer and Partner facing
projects
3Retail
innovation
Innovation is in our DNA John Lewis is famous for innovative design – of products, proposition and business model
I wanted to replicate this for IT…
Internal Innovation – Room Y
#HeadOfDesign
Cimagine
Charlotte Tilbury
JLAB – our Technology IncubatorMy inspiration was thinking ‘what would our founder Spedan Lewis do?’We live in an exciting time when technology innovation is changing how we all live, work, and have funThe objectives of JLAB are:
1. Find a great product to transform the shopping experience customers
2. Make a worthwhile investment3. Help develop the UK start-up sector4. Build companies that share our
values
JLABJLAB is our technology incubator which aims to find a
great product to transform the shopping experience for John Lewis customers
2014 Winner – LocalzThe technology gives customers the opportunity to take advantage of enhanced services using their smartphone based on their precise location.
JLAB 2015
2015 JLAB Finalists
An app that allows consumers to control all of their smart home devices through a phone, tablet or laptop
A solar-powered cover for iPhone users
A camera device that replaces the traditional peephole via their smartphone
A digital queue management solution
The next generation of coffee shops and cafes
So In Summary…• We do innovation because it is in our DNA• We do innovation because our business is changing
and the pace of change is increasing• We do innovation because we learn from the start-
ups and hopefully they learn from us!
Paul CobyIT Director, John Lewis
30th September 2015
The increasing importance of innovation and new ideas in a Partnership that is over 150
years old