Post on 07-Jul-2020
Taking VoIP to the Next LevelWhat else can VoIP do for you?
Steve FletcherChief Information OfficerParker Poe Adams & Bernstein LLP
Carlos RodriguezNetwork ManagerNexsen Pruet, LLC
Agenda
• Unified Communications Overview• Applications - Unified Messaging,
Mobility, etc.• Microsoft Office Communications Server• Cisco Unified Presence• Conferencing – Audio, Web, Video
Agenda
• Disaster Recovery• What’s Next• Lessons Learned
Unified Communications OverviewIt’s all Possible when:
• The PC works like a phone• The phone works like a PC
Focus on benefits instead of features
• Deliver valuable tools • Listen to your users• Be Creative• Enhance client relationships• Platform diversity
Communication Pain Sources
Unified Communications OverviewNexsen Pruet
Unified Communications Topology
OCS
CUPS
OCS
CUPS
OCS
CUPS
OCS
CUPS
MPLS CloudMPLS Cloud
InternetInternet
Charlotte, NC
Raleigh, NC
Greensboro, NC
Columbia, SC
Greenville, SC
Myrtle Beach, SCHilton Head, SC
Mobile
Workforce
Unified Communications OverviewParker Poe
Unified Communications Topology
UC Applications
• Unified Messaging– Single In-Box for e-mail, fax, video, voicemail– Afraid of an avalanche of voicemail in Exchange? e-Discovery
fears? Create and enforce a retention policy. – PDAs make this essential!– Increase efficiency– Operations cost reduction
UC Applications
• Phone View Message Locator• Drop Recovery Call• Unified Attendant Console• Click to Call• Intercom – Whisper
UC Applications
• Unified Mobility – Single Number Reach– Cell, PDA– Wireless IP devices– Extension Mobility– Long Distance savings
UC Applications
• IP Communicator – “Soft Phone”– VPN– Home Office– Hotel Room in Europe
UC Applications
• Phone Proxy – Via Cisco ASA Firewall– Remote IP Phone access– no VPN required– Home Office DSL connected
IP phones– Small or Temp Office Use– IP or Cisco Wireless Phones
MS Communication Server
• Leverage Existing Infrastructure• Software Powered VoIP• Integration with MS Office Suite• Presence• Great Collaboration Tool• Integration with external IM• Virtualization Support
Cisco Unified Presence
• Native presence Busy Lamp Field• Phone display
Cisco Unified Presence
PartnerApps
Unity Communication Manager
CMEIPCC Meeting Place
SIP/SIMPLEPresence/SIP Network Cisco Unified
Personal Communicator
CSTA
Cisco Unified
Presence Server
Wireless Services
Mobile Data with Voice
Mobile Phone with Browser
IP Phone with
Browser
Soft phone Dual Mode Phone
Traditional Phone
• Personal Communicator– PC or Mac-based – Replaces IPC and CUVA– Access firm directories– Outlook contacts– Click to Call– VPN access– Presence
Cisco Unified Presence
• Audio and Web Conference– Meet Me– Meeting Place Express– Secure conference sessions
Conferencing
• Video Conference– Point-to-Point– Multipoint– Control Layouts– Session Recording– Conference external callers
Conferencing
OCS
CUPS
MPLS CloudMPLS Cloud
Internet
7985
Gatekeeper
Gatekeeper
Cisco MCU
Tandberg Content Server
Tandberg Management
Server
UC Applications
• Unified Video Advantage – PC Cam for internal video calls– Conferencing w/ MCU
Disaster Recovery (the often overlooked VoIP advantage)
• Phone Server Clusters Failover – For Cisco: Publisher / Subscriber– For OCS: Load Balancing– SRST in branch offices– Call Routing– Integration with Mobility– WAN redundancy
• Voicemail / Exchange Failover– Unity must see Exchange– Backup strategy
What’s Next?
• Phone Services• Collaboration
– Integration with Office SharePoint 2007– Integration with BES – International calls
• Virtual Unity - Subscriber at DR Site• Speech Access to Calendar• Voicemail Message Monitor• Redial to PSTN while in Voicemail• SIP Trunking
Lessons Learned
• Cultural change• Don’t rely entirely in your vendor• Listen to users• Be creative• Don’t stop here