Taking conversational design to the

next level

Sharon O’DeaFounder and Principal Consultant, Lithos Partners

Credit: Jonathan Phillips

Employee Life Cycle

Employee Value Proposition

Talent Development

Employee Satisfaction

Employee Perks

Sum of all the perceptions employees have about their

interactions with the organisationin which they work. Ex is the

totality of an employee’s experiences

Ex

Email

Intranet

ESN Self-serve HR

Learning Management

Line of business

applications

Records management CRM

Resource planning

Inventory management

Finance

Travel booking

What are chatbots?

Chatbots in the wild

Ex

Hype

@sharonodea

What does that look like?

Can I book holiday?

Sure. When for?

Book

I’m afraid someone else in the team is off at that time. Would you like to ask your manager for an exception, or try different dates?

Ask my manager Try different dates

Book meetings

Approve expenses

Frequently asked questions

Data capture

Repair Bot

REALITY CHECK

HR IT Finance

Travel Learning Inventory

get search right first

poncho.is

getrescue.io

Bus Uncle (Singapore)

blog: intranetizen.comweb: sharonodea.co.ukemail: sharon@sharonodea.co.uktwitter: @sharonodea