Technology in Government: What’s Next

Patrick MooreGeorgia State CIOExecutive Director, Georgia Technology Authority

August 10, 2010

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Today’s IT Headlines

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National Trends• Budgets

▪ Two-thirds expect lower IT budgets through 2013 and are managing through staff reductions, consolidation and shared services

• IT Governance▪ CIOs shoulder responsibility but lack equal share of authority

▪ Three-fifths give portfolio management processes a “C”

• Business Models▪ Most CIOs expect to expand shared services and managed services

• IT Procurement▪ They give current processes a “C”

▪ Changes need to align with industry standards and best practices

• Emerging Technology▪ Cloud computing is nothing new

▪ Half are investigating it, one-third are running active or pilot projects

Source: 2010 State CIO Survey, National Association of State CIOs

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State CIO Priorities for 2010

• Budget and cost control

• Consolidation

• Shared services

• Broadband and connectivity

• American Recovery and Reinvestment Act

• Security

• Transparency

• Infrastructure

• Health information

• Governance

Source: National Association of State CIOs, November 2009

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Building a Foundation for the Future

• Speed of technological change is continuing▪ Gordon Moore’s law: Number of transistors on a chip will double

about every two years

▪ Computers for Apollo moon missions had less processing power than a cell phone

• Government must adapt to technology and how it’s used▪ 234 million Americans subscribed to mobile phone plans in January

2010 300 million projected by mid-2011

▪ 42.7 million owned Internet-accessible smartphones 150 million projected by mid-2011

Government struggles to keep pace with this change

Sources: comScore, The Neilsen Company, Broadcast Engineering

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A Picture of Georgia State Government

• $17.4 billion in revenue

• No. 137 if we were a Fortune 500 company

• 116 departments, agencies, offices, commissions and councils

• Wide range of services

• Almost 100,000 employee positions

• 9.8 million customers – 20% increase since 2000

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Georgia’s IT Enterprise

• $942.7 million spent on state’s IT enterprise in FY 2009* (5.8% of amended FY09 budget)▪ $274.8 million on IT infrastructure

▪ $383.6 million on applications

▪ $284.3 million on IT projects

• GTA is the state’s IT shared services organization▪ $236.3 million budget for FY 2010

▪ $192 million in pass-through for technology services

▪ $44.3 million operating budget

We still need to rationalize our spend

* Figures do not include expenditures by the University System of Georgia or the Department of Transportation.

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GTA Customers – GTA Services

Who we serve What we deliver

1,400 – At Will

85 – Executive Branch

14 – GETS

• Servers• Desktops &

laptops

• Policies & standards

• Network• Mainframe

• Mainframe• Servers

• Policies & standards

• Network

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GTA’s Scope Today

• IT Infrastructure Services▪ 35,000 IT infrastructure end users▪ 47,000 e-mail accounts▪ 668TB of storage space▪ 2,500 servers

• Managed Network Services▪ 2,000 firewalls▪ 1,850 routers▪ 7,700 physical sites▪ 133,159 voice ports

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Georgia is Privatizing and Consolidating

• Privatized state IT operations in 2009▪ Infrastructure services with IBM

▪ Managed network services with AT&T

• State of Georgia was carrying too much risk

• We were not keeping up with changing technology

Technology is not a core competency of government

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From This…

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To This

State Print Shop

State’s Tier IVData Center

Consolidated Service Desk

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State of Georgia Investments

IT Infrastructure▪ Transition and transformation: $62 million▪ Infrastructure services: $122 million

Network▪ Transition and transformation: $34 million▪ Network infrastructure: $65 million

These are investments the state never could make on its own

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What’s Next

AgencyLayer

Core Missions

Collaboration Layer

Project Delivery ArchitectureState Reviews Data Management & Access

Statewide Infrastructure Layer

Data Center Security Network

Shared Applications Commodity Procurements

We’ve been focused on building the

foundation

Customer interactions take

place here

We are making progress here

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A Vision for the Future

• Enterprise application strategy▪ Focus on customer interfaces▪ Consider developments like mobile computing▪ Savings opportunity

• Consolidated budget for all state technology

• Improve IT governance

Create a consolidated, transparent enterprise where technology decisions

are made with the citizen in mind

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What You Can Do to Help

Educate policy makers

▪ Technology must be seen as an investment – not as an expense

Convey a sense of urgency

▪ Government has to move faster than it does

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