Topic 3:Delivering the trainingTAEDEL301A Provide work skill instruction

IBSA Participant Workbook pages 26 to 41

At the end of this session, you should know how to:

consider delivery of the training

consider different delivery techniques

resolve conflict.

© 2010 Innovation and Business Industry Skills Council Ltd.

Coaching

Coaching

Training

Facilitation

Mentoring

© 2010 Innovation and Business Industry Skills Council Ltd.

What do all four have in common?

How might they be different?

IBSA Participant Workbook page 26

DEDICT

© 2010 Innovation and Business Industry Skills Council Ltd.

D Demonstrate

E Explain

D Demonstrate slowly

I Imitate

C Coach

T Test or Trial

IBSA Participant Workbook page 29

A facilitator’s interpersonal skills

Respect for the

individual

Ethical

Patient and

tolerant

Respect for

diversity

Friendly and

approachable

Passion for

learning

Sense of humour

© 2010 Innovation and Business Industry Skills Council Ltd.

Responding to incorrect answers

value all responsesseek clarification explain respect the effort.

© 2010 Innovation and Business Industry Skills Council Ltd.

Types of conflict

© 2010 Innovation and Business Industry Skills Council Ltd.

Learners

Trainers

Learners

Learners

IBSA Participant Workbook page 31

Resolving conflict

Stay focused on learningFocus attention on the act, not the actor

© 2010 Innovation and Business Industry Skills Council Ltd.

Identify the points of conflict Allow participants to work through solutions

Ensure equitable outcomesEnsure face-saving options

IBSA Participant Workbook page 31

The next step

You should now:

practise your communication skills

consider record keeping requirements

reviewing your learner’s performance

reviewing your performance as a trainer.

© 2010 Innovation and Business Industry Skills Council Ltd.