SUSTAINABILITY REPORT

Bahia Principe Riviera Maya Resort 2016

Mission, vision and values

Our dream

To be a leader in the international tourism sector, actively contributing to

sustainable development.

Our purpose

To guarantee the excellence in the service to our clients, involving in the

process to the collaborators, suppliers and society in general.

Our values

• Ethics, honesty and transparency

• Humility and simplicity

• Quality and innovation

• Creativity and continuous improvement

• Affection and respect for people

• Passion for work

Our Sustainability Commitments

•Ethics, transparency and good corporate governance

•To improve our collaborators quality of life

•Environmental care and protection

•Collaborate with the local community

•Innovate in products and services

•Communication plan

Ethics, Transparency and Good Corporate Governance

Bahia Principe has the following Policies:•Sustainability Policy•Environmental Policy•Social and Cultural Policy•Procurement Policy for Goods and Services•Health and Safety Policy•Human Rights Policy•Policy against labor exploitation, abuse or sexual abuse of children or adolescents•Quality Policy

Certifications

Bahia Principe Riviera Maya Resort has the followingcertifications:

• 4 Travelife Gold 2015

• 4 EarthCheck 2016

• 4 Badges "S" 2016

Ethics, Transparency and Good Corporate Governance

Improve our collaborators quality of life

30%70%

Recruitment

• 30% of the employees arefemale.

• 98% of the employees hiredare Mexican.

• 92% have their place ofresidence in Quintana Roo

• 20% of the collaboratorswere born in Quintana Roo.

78%

20%

2%

National Locals Foreign

Training

- Total hours taught: 69,217

- Total investment: $ 1,532,507

- Increase over 2015 of hours taught: 65%

Improvements made in the collaborators areas

- 54 interventions

- Total investment - $ 7,171,542.36

Activities for employees

- 14 activities, 4,520 participants

- Total investment $ 802,200.30

Improve our collaborators quality of life

Programa Empresa Saludable

Improve our collaborators quality of life

Sport ActivitiesZumba Pilates InsanityPhysical education

25 Participants

Diet consultation with a nutritionist 111 consultations

Male football soccer tournament 40 teams

Corporate Wellness Program

Other Indicators

Improve our collaborators quality of life

1.486Trainees. 20% increase over 2015

549 Internal promotions.

3.145New hires. 3% increase over 2015

Environmental care and protection

Environmental Management: Water

510

520

530

540

550

560

570

580

590

600

2015 2016

9%

• 539

2015

• 588

2016

Litres per guest per night

Environmental Management: Energy

Environmental care and protection

0

5

10

15

20

25

30

35

2015 2016

LPG

Diesel

Electricity

Kw/h per guest per night

2015 2016

ENERGY 23.7 23.3

DIESEL 2.6 2.28

LPG 2.28 2.22

Environmental Management: Waste

Environmental care and protection

0

100000

200000

300000

400000

500000

600000

2014 2015 2016

PET 1 HDPE 2 Carton Paper Aluminum Glass Scrap Tetra Pack

19%

• 2.59

2015

• 3.08

2016

Kg per guest per night

Guests During 2016 ecological tours were made with guests. Each

month and in order to celebrate the environmental dates, theactivities are focused on the theme of the environmentalcommemoration that corresponds.

Environmental care and protection

Number of guests who participated in an Eco-Bahía TourActivity Ecological

walkBycicle tour Bird

watchingTotal

2015 1,652 N/A 216 1,8682016 1,992 975 198 3,165

Environmental Activities

JANUARY World Environmental Education Day

FEBRUARY World Wetlands Day

MARCHWorld Water Day - Earth Hour – International Dayof Happiness

APRIL Earth Day-World Health Day

MAY Recycling Day -International Day of Families

JUNE World Environment Day

JULYNational Tree Day (Foundation Jungle ProtectionProgram)

AUGUST International Day of World's Indigenous Peoples

SEPTEMBERInternational Coastal Cleanup Day - World TourismDay

OCTOBERSea Turtle Season Closing- (Foundation Sea TurtleProgram) Annual Health and Wellness Fair

NOVEMBERMexican Death’s Day Celebration - International Children's Day

DECEMBER Know the Reef Day (Reef Protection Program)

Our pillars

Dialogue, contribution and social collaboration

In collaboration with Ecobahia Foundation• Environmental education activities targeting community schools

Working with local communities

Our pillars

Dialogue, contribution and social collaboration

In collaboration with Ecobahia Foundation• Theoretical-practical workshops for the Local Community

Working with local communities

Other contributions

• Donations made to the community through the Ecological Foundation.

Working with local communities

Guests

• Internal audits 536

• Managed complaints 295

• Complaints processed 579

Innovation in products and services

Guests

Client satisfaction

Innovation in products and services

Tulum 81.2%

Coba 81.6%

Akumal 83.8%

Sian Ka'an 86.3%

Suppliers

Suppliers with some type of certification (quality management,environmental, food safety, social responsibility) are becomingmore numerous.

Innovation in products and services

95% Local suppliers

99% of the suppliers know about our Sustainability Policy

80% of the items purchased are environmentally sustainable.

Machinery and Service

• ISO 9001

• ISO 14001

•Clean Industry A + (Emissions)

•BASC (Safe Trade)

•FSC

•SGS

•ESR Nom-Ance Certification

• Green Credit

Supplies

•FSC Certificate (ForestManagement)

•Din Certco (Compostability)

•ESR Good ManufacturingPractices (Cosmetics)

•SGS (Product QualityAssurance)

•BPI (certificate of compostability)

• ISO 9001

• ISO 14001

•FDA (Certified Food Grade)

• NSF (Job Liability Certificate)

•NQSP (Biodegradability of product)

Food and Beverage

•SQF (Certificate of Food Safety)

•Good Practices Handling and Packaging

•H badge (Mexican Hygienic Food Management Program)

•Clean Industry Certificate

• ISO 9001

• ISO 14001

•OHSAS 18001

•FSSC 22000

•ESR

•Ecoembes

Suppliers

We have biodegradable and high energy efficiency products

Fair trade coffee supplier

Innovation in products and services

Internal

Sensitization video on child protection

Travelife Sensitization Video

Articles in Piñero Magazine

External

Sustainability Charter for Guests

Participation in environmental forums

Articles in press

Communication Plan

Corporate Social ResponsibilityObjectives 2017

• Ethics, transparency and good Corporate Governance

• Quality of life at work

• Generate value in the communities where we operate

• Environmental care and protection

• Innovation in products and services (customers andsuppliers)

• Internal and external communication plan

• To hold managers and employees responsible for incorporatingsustainability into daily management

Ethics, transparency and good Corporate Governance

• Maintain employee areas in proper conditions

• Measure the degree of employee satisfaction

• Improve and measure the degree of qualification

• Improve the quality of life inside and outside the company "HealthyCompany"

• Minimize errors in improvements or new constructions

• Increase the number of permanent contracts from 50% to 70% ofthe workforce.

Quality of life at work

• Increase Social Action in Destination (as established by the POP SocialAction in 5% social investment)

Generate value in the communities where we operate

• Enhance sustainability in all GP companies

• Reduce the energy consumption ratio in hotels by 10%

• Reduce the water consumption ratio in hotels by 15%

• Improve waste management and increase the percentage of recycledwaste by 20%

• Increase biodiversity-related actions and activities by 20%

• Revitalize the functioning of the Eco-bahia Foundation

Environmental care and protection

• Incorporate sustainability criteria into products and services

• Deploy HACCP manuals

• Increase customer satisfaction 2% or maintain satisfaction level

• Minimize errors in kitchen designs (renovations or newconstructions)

• Implement 0 Stress Project - Happy moments

Innovation in products and services (customers and suppliers)

• Improve Internal Communication on Sustainability

• Improve External Communication on Sustainability

Internal and external communication plan